written by on 18/02/2014
We are enormously impressed with the Customer Service we have just experienced at Vax when we had to return two steam cleaners which became faulty. They have agreed to send another model to us now which is recommended by Which, and so hopefully, we should have no further problems.
However, other Vax products we have had have been very good, and so we were just unlucky with this particular type of steam cleaner.
The responses we have received from their Customer Services team have been both prompt and courteous, and as a result, we have given Vax a 5-star rating as a company.
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