Vax super support

Vax Ltd - www.vax.co.uk
★★★☆☆
3.2
From 30 reviews
53.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

nanicholi's review of Vax Ltd - www.vax.co.uk

“Vax super support”

★★★★★

written by nanicholi on 22/12/2012

Customer services seem to come in two standards: lousy or great. While some firms consider customers as little more than a necessary nuisance others seem to go out of their way to keep customers happy with their support, thus ensuring that no amount of advertising from other firms will poach their customers.
I have recently experienced this higher level of support, not from one firm but three one of which was Vax.
In July 2012 I purchased a Vax Power Pet 6 and was happy with my purchase. However, due to DIY work carried out in the house an element of plaster powder found its way to the filtering system which clogged the filters. Due to the clogging the cleaner overheated and as a result a plastic defence became weak, distorted and couldn’t be attached to the machine.
Unaware yet that the fault had been caused by myself I phoned Vax and explained the fault. Result? I would say. Customer services accepted the complaint as a faulty machine and within a week I had a new machine on my doorstep.
I call that customer service.
Bascodegama

  • 6 - 12 months

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

write a review

Joandenham's Response to nanicholi's Review

Written on: 15/04/2013

if you are thinking of buying a vax cleaner please think again i have been told by vax customer servive that they are very high maintinance and there are no call out repair men. all they do is have you phoning expensive call with no joy at the end. i would give them a rating of minus.BEWARE

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!