Pushy sales

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Boots Kitchen Appliances www.BootsKitchenAppliances.com
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Shyannf444's review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

“Pushy sales”

★★☆☆☆

written by Shyannf444 on 08/09/2016

My web transaction failed so I was asked to phone my order in. An over-friendly salesman spent 14 minutes (at my expense) processing the order, most of which was spent trying to push the optional care package. It left me wondering if the web transaction failed in order for them to have an opportunity to sell me the care cover.

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Bootskitchenappliancescs's Comment

Written on: 09/09/2016

Hi

I'm sorry to read of the experience you had in placing an order on our website, I can appreciate how disappointing this must have been for you.

My apologies for the manner in which the Protection Plan came across to you when speaking to our Contact Centre. This isn't the impression we want our customers to be left with at all. The Plan offers additional peace of mind when buying an appliance and protects you for more than a standard manufacturer warranty. However, we understand that the Plan isn't for everyone and the decision to take it up is completely optional. I'll ensure your comments regarding the Plan and the manner in which it came across are passed on to our Quality Team as we're always looking to improve the service we offer.

I really hope you're pleased with your new appliance and that you'll consider us again sometime.

Many thanks

Rob - Boots Kitchen Appliances

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