Take the cash, including fitting leave you with the problem

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Boots Kitchen Appliances www.BootsKitchenAppliances.com
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Guest's review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

“Take the cash, including fitting leave you with the...”

★☆☆☆☆

written by on 13/12/2015

Bought and LG GSL545NSQV fridge freezer May 2015, and paid extra for installation. On installation the connector which fits on to the domestic water supply from the water connector kit at the rear of the fridge freezer was so badly machined it could not screw tight and water poured out. Fitter spoke to Boots Appliance services, and took photos of faulty part which they sent back to boots. Promised by boots customer services that part would be set from LG and fitter would return the following week. Several random parts sent by LG over the next months and many calls with boots and emails- nothing sent was anything like the connector needed. Boots then said it was nothing to do with them and I had to deal direct with LG, LG send more random items - with many hours of phone calls and emails to chase LG and try to sort the problem. Over 7 months later LG have decided that they never provide any connector to the domestic water supply so it is not their problem either. It was supplied with the appliance as part of the connector kit and was what I paid for Boots to fit, but that does not matter as Boots and LG claim it is for me to source and sort out not them! £1000 appliance, plus fitting charges and it is neither the supplier of the fitters who should have provided the correct part for it to connect to the domestic water supply, hence both boots and LG have not sorted it. I should have refused the delivery as it was and still is faulty. NOT satisfied with the service at all.

  • American fridge Freezer - plumbed in (or not!)

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Bootskitchenappliancescs's Comment

Written on: 13/12/2015

Good Evening

I'm very sorry to read of the experience you had with the installation of your fridge freezer, I can appreciate the disappointment this may cause.

I would be more than happy to look into this further for you but I've been unable to locate your order. Please reply to this review or send an email to our Customer Service Team so that we can investigate this further for you.

Kind regards

Rob - ao.com

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Aaaaaaa1's Comment

Written on: 14/12/2015

Hi
Thank you for getting back to me - I don't like leaving a poor review but have got very frustrated by this as you can imagine. I had delayed reviewing hoping that it would all be sorted out long ago!
The order number and details are:
Order Number: BTS8584169
Invoice Date: 22-05-2015 Order Date: 11-05-2015

This is a faulty small connector but it has taken hours of calls and emails and I have not been able to resolve. If you find the delivery details the fitters sent in photos of the connector to help customer services order the correct connector from the water kit to connect to the domestic water supply. Look forward to hearing from you soon.
Regards

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Bootskitchenappliancescs's Comment

Written on: 28/12/2015

Hi

Thanks for your reply.

I've found your order and I can see that we spoke to you the day after your response. We passed you through to LG and we haven't heard from you since so I'm assuming that this matter has now been resolved but please contact us if you require any further support.

Thanks, Anthony - Boots Kitchen Appliances

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Aaaaaaa1's Comment

Written on: 31/12/2015

Hi

No progress.
I have been in contact with LG.I provided a photo of the faulty connector. I have been sent another incorrect part. I have sent a photo or the parts delivered back to them (before Christmas) and as yet have heard nothing.
So still trying to resolve.....I was hoping it would have been sorted before Christmas as the filter needs to be changed but can't easily get the Fridge freezer out and don't want to mess up the temp solution left by the fitters in May as if that goes it is connected to the water tap. So not great when we have to have tap water not filtered.....

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Bootskitchenappliancescs's Comment

Written on: 05/01/2016

Hi

I'm sorry to read that this issue is still ongoing.

I can appreciate that LG may have been closed over the Christmas period. However, if you've still not heard anything from them, please call us and we'll see what more we can do for you.

Thanks

Michael - Boots Kitchen Appliances


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Aaaaaaa1's Comment

Written on: 17/01/2016

Hi
Still nothing other than an automated response from LG promising a reply at some point...
I would appreciate anything that can be done to resolve. I have supplied photos of what was needed to LG, and what was sent from LG before Christmas. There has been enough time for LG to put it right.
Unfortunately this is how it has gone on since delivery, but the filter has needed to be changed since before Christmas so we cant use the ice or water at all now. It is not possible to get the appliance far enough out with just the temp fix in place that your fitters provided last May. I never expected it to turn into a long term solution! Very frustrating and pretty useless customer service.
Regards

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Bootskitchenappliancescs's Comment

Written on: 21/01/2016

Hi

Once again, I'm sorry to read that this issue is still ongoing.

I'll arrange for a member of our Products Specialists Team to contact LG and chase this up for you.

Thanks

Michael - Boots Kitchen Appliances


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Aaaaaaa1's Comment

Written on: 12/02/2016

On 5 February I sent 3 dates I had sorted out to be available for a weekday call from LG engineers, which took a lot of reorganising of my work schedule . In the week since I provided this have had nothing other than an automated response from LG. Please can you chase up LG to confirm if an engineer will call on either of the remaining dates (both during next week) as I am still waiting to resolve this and to be able to change the water filter, which has needed replacing since Christmas. I will not be available for at least another month and I need this to be resolved. Thanks

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Aaaaaaa1's Comment

Written on: 20/02/2016

Hi
At long last - 9 months later the engineer has brought the correct part!!! Thanks for prompting LG and such a shame it has taken soooo long and so many emails, messages, calls etc to solve a simple issue.
Regards

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