written by Monday123 on 11/12/2015
My advice is do not use this company. The prices appear good when compared to other companies and you are swayed by also collecting Boots points when ordering but the service is appalling.
The delivery service is disgraceful. They say they will text you on the day with a four hour delivery window but this does not happen and therefore you end up waiting all day and you have to chase them.
They say the delivery window will be between 7am&7pm but then wanted to deliver my item at 9pm as they were 3 hours behind.
They rearranged delivery 3 days later and offered no allowance for their poor delivery the first time round.
Staff in the call centre do not provide accurate information when you contact them and are misleading.
The customers services department is rude and unhelpful. I have been mislead and ignored on several occasions by them and they are deliberately unhelpful.
I have dealt with lots of companies recently and most have been fab. I have completed good reviews for those companies and I am not writing this review merely to moan or complain.
Boots Kitchen Appliances are one of the worst companies that I have ever dealt with.
I have given them one star above but that is only because this website will not allow you to review and give no stars.
My advice, do not use this company.
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Bootskitchenappliancescs's Response to Monday123's Review
Written on: 13/12/2015
Good Evening
I'm extremely sorry to read of the experience you've had with us. This really isn't the impression we want our customers to be left with at all.
We pride ourselves on offering excellent customer service, so to read your comments is very disappointing indeed. I would like to look into this further for you but I've been unable to find your order. Please reply with your order number so I can assist you further.
Kind regards
Rob - ao.com