Built in fridge needed !

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Boots Kitchen Appliances www.BootsKitchenAppliances.com
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Wavewatcher's review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

“Built in fridge needed !”

★★★★☆

written by Wavewatcher on 25/07/2014

First of all we didn't know Boots did big electrical stuff !!!
After only four (!) years our Whirlpool built under fridge packed in . NOT HAPPY .So being reluctant to spend out on an item that may break and be irreparable ,we did the usual internet search for suitable fridges and came across the BOOTS web site .
Prices were comparable to others but they provided next day delivery .
After some discussion we choose a fridge(BEKO)and ordered it . No problems at all . However,whilst still on the website the mobile phone rang and a nice young man talked my wife into having the extra insurance . To be fair it was a bargain . The lad left his name and direct phone line ,which was good. We then received E mails asking about access to our property and advised that we would be contacted at 0700HRS to inform us of the allotted delivery time . Sure enough the phone rang at 0700HRS and an automated voice said the fridge would be delivered between 0700 and 1100 HRS .(I think a text to this effect would be sufficient ) . At 0830hrs the phone rang again and the van driver said he would be with us in the next hour . And sure enough it was . They carried it into the house and took away the old one .
Then came the fitting ! Sure enough the dimensions were exactly as specified . HOWEVER the hinges have a small bracket as part of the mechanism which protrude and hence cause an obstruction which took time to resolve . All in all a good product and we would certainly consider purchasing big stuff from again .

  • BEKO under counter built in fridge . £200 plus delivery and old fridge removal.

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Bootskitchenappliancescs's Response to Wavewatcher's Review

Written on: 25/07/2014

Dear Wavewatcher

Thanks for your review.

I am glad to hear that you found us for purchasing large kitchen appliances.

It's fantastic to hear that you'll look to use us again in the future and I hope you do decide to order with us again.

I hope you've managed have it installed okay now and that its running well. Please feel free to review us further as I'd like to know what we can improve on next time to achieve a five star rating.

If there is anything else I can help you with please don't hesitate to contact me.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Kind regards

Martin Longworth
Customer Advisor
Boots Kitchen Appliances

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