Appliance delivered with efficiency & good communication.

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Boots Kitchen Appliances www.BootsKitchenAppliances.com
★★★★★
4.7
From 3204 reviews
96.0% of users recommend this

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Guest's review of Boots Kitchen Appliances www.BootsKitchenAppliances.com

“Appliance delivered with efficiency and good...”

★★★★☆

written by on 13/07/2014

Great service and delivery - phone call to confirm order and delivery but wish it hadn't been used as an opportunity to try to sell extra insurance. The appliance already had 5 years warranty. Otherwise great service no complaints.

  • AEG Washer Dryer

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Bootskitchenappliancescs's Comment

Written on: 13/07/2014

Dear Customer

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

I really hope you are pleased with your new appliance, I can imagine it looks fantastic in your kitchen and is being put to good use. We like to make buying an appliance a breeze by offering flexible delivery, competitive prices and excellent customer service. We feel this is a winning combination for our customer and one that ensures an enjoyable journey.

However, I’m sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to customers. The Plan offers additional peace of mind when buying an appliance. We understand that this isn't for everyone and of course the decision to opt in is completely up to you. I shall pass your comments on to our Quality Team as we're constantly looking at ways to improve our customer’s journey.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards

Rob McCullough
Customer Advisor
Boots Kitchen Appliances


Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bootskitchenappliancescs's Comment

Written on: 13/07/2014

Dear Customer

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

I really hope you are pleased with your new appliance, I can imagine it looks fantastic in your kitchen and is being put to good use. We like to make buying an appliance a breeze by offering flexible delivery, competitive prices and excellent customer service. We feel this is a winning combination for our customer and one that ensures an enjoyable journey.

However, I’m sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to customers. The Plan offers additional peace of mind when buying an appliance. We understand that this isn't for everyone and of course the decision to opt in is completely up to you. I shall pass your comments on to our Quality Team as we're constantly looking at ways to improve our customer’s journey.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Kind regards

Rob McCullough
Customer Advisor
Boots Kitchen Appliances


Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
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