You will LOSE ALL YOUR MONEY to this company!!!

Don't have a better words to describe shopping experience with Ultimate Appliances--- it was awful!!!!
I ordered Indesit KP9F11SKG Dual Fuel Range Cooker back in 18/01/13, - had called them before the order to confirm I could get it delivered in 7-days, as indicated on the website. Payment was taken quickly -- the next day.
The product never arrived, after ***a month***(19/02/12), I had to cancel the order. (Obviously, I called them during this month, and was lied to one after another: "Oh, sorry getting stock" "Oh sorry had wrong product", "Oh sorry, promise get to you by next day".... You can imagine the excuses)

Now, you may think, this is just one those companies who cannot get the product they offer, which you know, it happens.
But read below and ***THINK AGAIN***
Now is 26/03/13. I still don't have the refund!!!
You can forget about going through their supporting ticket, because you will not get response.
Calling them is real pain, you will have to wait 15-30mins get answered for support(option 2). (If you select Option 1 - sales), you get to the same support person but in 2 minutes.
So after went through this telephone conversation every day, and again, I get false promise as they usually do, I still waiting....


Give a tiny bit credit to some of their support staff, although they lied(they claim is not their problem but told by the management), some are good talk to. Unfortunately for them, employed by a concompany.

Had a bit research to the company, since the situation. (I know its too late)