Poor service

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lucyrodgers's review of Appliance World - www.appliance-world.co.uk

★☆☆☆☆

“Poor service”

Written on: 02/11/2011 by lucyrodgers (1 review written)

Not sure how this company received the reviews on this site. From the start service has been appalling. No communication/unanswered emails and phone calls. Two weeks after the order we are still waiting for our oven which has delayed our kitchen fitter. All out other materials were delivered within days.

  • Electrolux EOB53000X 60cm Electric Single Oven

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

Applianceworlduk's Response to lucyrodgers's Review

Written on: 02/11/2011

Dear Ms Rodgers,

Firstly let me apologise that you feel you had cause to write a negative review. It is our mission to ensure that each and every customer receives first class customer service & we are sincerely sorry that you feel that this was not the case.

When you placed the order, we quoted you 10-14 working days for delivery as the oven was out of stock at our warehouse. We were given an estimated date of delivery of the 28th October which was not met by our supplier although we are hoping to receive it by the end of this week.

We appreciate that you would have preferred to take delivery of the oven sooner than the quoted 10-14 day delivery period and understand your decision to cancel the order despite being offered an alternative oven from stock. However, if you are unable to source the item elsewhere, we would be delighted to assist in any way possible.

If you have any other concerns or queries, please do not hesitate to contact our Customer Care manager Lydia on 0844 493 2525.

Many thanks for your time & kind regards,

Jordan
Customer Care

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