Appliance Planet - www.applianceplanet.co.uk Reviews
Latest Reviews
★★★★★
“hot stuff from a planet”
Written on: 17/05/2013 by netta6111 (1 review written)
looked all day on the webb sites .but kept coming back to planet not kept in stock.but the team done there work to get me what i wanted and model delivery was fast and early..thanks team r morris (read more)
★★★★☆
“ site easy to use .prompt delivery good service would...”
Written on: 17/05/2013
site easy to use .prompt delivery good service would use them again. (read more)
★★★★★
“Cooker extractor”
Written on: 13/05/2013 by Rumbles
The item arrived before time and has now been installed and we are very pleased with it, it is quite quiet and looks great. Thanks (read more)
★★★★★
“Would use you again”
Written on: 11/05/2013
Prompt and efficient service. Well done! I was able to follow my order almost to delivery. (read more)
★★★★★
“Excellent service”
Written on: 10/05/2013
I wanted some small but essential items to finish off a major kitchen job. The items supplied were just what I wanted, did an excellent job and arrived quickly. (read more)
★★★★★
“I needed 6''”
Written on: 10/05/2013 by SimonHowlett
I had the usual problem of the customer who had got everything he needed or so he thought, from the big name DIY store who did not supply the parts for fitting the products they sold to him. I found Appliance Planet online and was able to order exactly what was needed to do the job, 6" venting components for an extractor hood. It all arrived without delay and both I and my customer were very happy with the result. Needless to say, I will be using them again and will recommend them to all my... (read more)
★★★★★
“Reliable service”
Written on: 08/05/2013
Competitive price, low delivery charge and our new product (cowled ventilation hood) arrived in two days. Would recommend this on-line retailer. (read more)
★★★★★
“Customer Services”
Written on: 06/05/2013
When my delivery failed to arrive, customer services quickly replied to my email and dispatched a replacement without delay. Wonderful service (read more)
★★★★☆
“Super service and very fast delivery”
Written on: 30/04/2013 by misskbrown
Try to order a cooker hood online, right at the end of the transation the website told me that the security checks had failed and they will contact me the next day. Waited for a phone call which didn't arrive, so i gave appliance planet a call the girl on the phone was very helpful and explained to me why it failed, the reason been I wanteed it to go to another address instead of my billing address . So appliance planet ordered it over the phone and it came the following day the driver left... (read more)
★★★★☆
“Hot point washing machine”
Written on: 30/04/2013 by Sparklingwhite
First class service delivered within the week. Would like to point out that the depth of the machine was 5 cms bigger than that referred to int the advert. A tight fit & this should be corrected. (read more)
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Showing 1 - 10 of 28 Reviews
★★★★★
“out of this world ”
Written on: 30/04/2013
out of this world service, out of this world products and out of this world prices no wonder they are called Appliance PLANET. It was so easy to order our appliances online and we were thrilled with the free delivery saving us another £30 compared to other online appliances shops . would definatly use Appliance PLANET. (read more)
★★★★☆
“Small cooker hood....50cms wide ”
Written on: 28/04/2013
Appliance Planet are spot on.Fast delivery,although no one rang before it arrived.Good job I was in!!! Cooker hood not the best but all I could find at 50 cms wide. The push button switch for the light only works when it feels like it,but I will put up with it...too much hassle to send it back.If it packs in altogether I will ask for a new one and replace it myself as I am a fully qualified cooker hood light switch engineer !!!! (read more)
★★★★★
“Excellent service,good value spin drier”
Written on: 27/04/2013 by shrimpsdiv2
I purchased an Indesit spin drier in April from Appliance Planet,and was very pleased with the delivery of the item which came within two days. Also I checked the market price against other firms and found that Appliance Planet were the best value. (read more)
★★★☆☆
“Purchase Sebo Felix”
Written on: 26/04/2013 by cleanfreak (1 review written)
Price very competitive. Disappointed however that money was taken yet delivery was 3 weeks late. There was no contact to give an indication of this gap between order and delievry though. (read more)
★☆☆☆☆
“Very slow”
Written on: 25/04/2013
Took 4 weeks for item to arrive if I know it was going to take that long I wouldn't of used the company. Never using company again (read more)
Applianceplanet's Comment
Written on: 01/05/2013
Dear Mr Rush,
Thank you for your review on our services.
We'd like to offer our sincere apologies to you as it seems due to a technical error you did not receive an e-mail from us informing you of the delay in the stock by the supplier.
We check stock of products as soon as we receive an order and only progress the order if there is stock with the manufacturer/supplier. Initially we had received confirmation of stock but 2 weeks later we were informed of delays which we tried to communicate with you. Unfortunately, our automated e-mailing system didn't work in this case (and a few other orders).
We are otherwise very efficient at informing customers of delays as soon we find out.
Should you have any other questions or require assistance please let us know.
Kind regards
Appliance Planet Team
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★★★★★
“CDA charcoal filter”
Written on: 24/04/2013
Ordered filters for our new cda cooker hood which we had also our purchased from appliance planet They were brilliant. Cheaper than elsewhere and dispatched promptly. Will certainly use again when wanting electrical goods (read more)
★★★★★
“Smeg Cookerhood Carbon Filter Kit”
Written on: 23/04/2013 by stecoll1 (2 reviews written)
This is an activated charcoal filter kit for a new model SMEG cooker hood. As such it was quite difficult to find except from the manufacturer. This company supplied the genuine kit at less than half the list price,and it was delivered in double quick time. Hood up and working well impressed with it and Appliance Planet. (read more)
★★☆☆☆
“False Claims!”
Written on: 23/04/2013
I placed my order expectign to recieve the goods within 7 - 10 working day as advertised. After 12 working days and several phone calls from me to you I have discovered that I may receive my cooker hood a month and a half after my order. This clearly isn't between 7 - 10 working days yet no one contacted me to let me know. I had contractors booked in with nothing to do fit who needed paying, I had taken time off work to advise them and recieve the delivery. I also note in your terms and... (read more)
Applianceplanet's Comment
Written on: 24/04/2013
Dear Customer,
We're sorry to hear you didn't have a good experience buying from us.
For Whirlpool products we clearly state on the product page the delivery time frames are 10-15 working days.
We take payment if we have the item in stock or the manufacturer/supplier has confirmed the product in stock. At the time of ordering the supplier confirmed they had the product in stock hence we took payment however we were let down by them when they later confirm they have stock issues.
We do keep customers informed of delays as soon as we have information from the manufacturer/supplier. Unfortunately, manufacturers/suppliers aren't always quick to let us know.
If you have any other questions please e-mail us on customers@applianceplanet.co.uk
Kind regards
Appliance Planet Team
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★★★★☆
“Great products at good prices”
Written on: 21/04/2013
Excellent communication and information especially delivery updates! Have had a few problems but due to careless delivery men and problems are being rectified so would still recommend to friends. Many thanks (read more)
★★★★★
“Great Quality and Even Better Prices”
Written on: 19/04/2013 by magilton82
Can't really fault my experience with Appliance Planet. The price of the item I bought was the first thing that pulled me to the website (around 15% cheaper than other websites) so my only doubt was whether the customer service would be of a good standard. Thankfully the service I received was excellent and certainly what I saved in price was not a sacrifice in any way for customer service. With free delivery I was extremely happy to be told what day the item would be delivered and then... (read more)
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Showing 11 - 20 of 28 Reviews
★★★★★
“extractor charcoal filter”
Written on: 19/04/2013
Arrived the following week. The couriers would not allow us to open the packaging whilst they waited as requested by Appliance Planet, so had to sign as unchecked. (read more)
★★★★★
“quick delivery of cda hood”
Written on: 17/04/2013 by johnw99 (1 review written)
Found this company by doing a search for a cda hood I was interested in. They were the cheapest along with another company but appliance planet had a few more good reviews. So bought from them and chose next day delivery and got my hood at 10am! Not more I could ask for. (read more)
★☆☆☆☆
“Worst internet experience EVER!”
Written on: 17/04/2013 by Tompowski
After ordering a cooker hood on the 14th February I discovered it was not in stock after waiting a month for delivery. I demanded a refund which then took over a month to come through. I phoned countless times and was just passed from pillar to post. In their own terms conditions they state that they don't take payment for 'out of stock' goods but they DID! The price was competitive but the customer service was TERRIBLE. If you order from these clowns check the item is in stock before paying! (read more)
Applianceplanet's Response to Tompowski's Review
Written on: 20/04/2013
Dear Mr Joseph,
Thank you for your review about your experience with us and we're sad to hear it wasn't a good one.
I'd like to outline the reasons why your experience didn't go as smoothly as we'd like to.
1. Delay to the supply of the product - we were let down by the supplier multiple times. Initially we had information from them that the item is in stock and that's why we take payment. Later on we were told there is a delay to this product of 1 week but were then informed again after 1 week there is another delay with no forecast of stock. We can only apologise for this and like you had placed your trust in us we had our trust in the supplier.
2. Refund delay - refunds are done within 24 hours however in this case the sort code you had provided was 1 digit incorrect and the banks only let us know of the "bounced payment" many days later. You gave us these incorrect bank details on 26th March and on 27th March we processed the payment. One 15th April you let us know the correct bank details and the refund was done on that same day which you now have.
We're sorry things didn't go smoothly has we'd all liked but I hope the explanation of events above paints a more accurate picture for you to appreciate.
Any questions please let us know.
Kind regards
Appliance Planet Team
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★★★★★
“Very good service”
Written on: 26/03/2013
I bought this firdge from Appliance planet and requested their customer service for quick delivery. The staff on phone were very supportive and responsive. The fridge I recieved withing good time and in good order. It was very smooth process overall and would love to buy other products from them as I hate all teh hassels I have had to go through with some other shops. (read more)
★★★★★
“very nice experience and even better discount”
Written on: 18/03/2013 by kevridge
we got our kitchen done recently and so naturally done a bit of looking around online to find some discounts. approached appliance planet and a few other retailers and the best quote was appliance planet. placed my order and received delivery the following week. only little complaint was the delivery time frame but otherwise perfect. (read more)
★★★★★
“happy with washing machine”
Written on: 06/03/2013 by kerry86 (1 review written)
Ordered a washing machine and receiv ed it in 3 days. Very nicely informed of delivery and good overall. Will consider using them again if they're the cheapest. (read more)
★★★★★
“Excellent Service”
Written on: 25/02/2013 by duv1980 (2 reviews written)
Excellent service and excellent range of products. (read more)
★★★★★
“Happy with CDA washer”
Written on: 22/02/2013 by RajP_London (1 review written)
Our washing machine broke down after having it for 6 years so we decided to buy another one online. Doing a quick search this appliance planet came up the cheapest on a few of the models we liked and we ended up settling for a cda washer which was within our budget. ordered online in the morning, got a call later afternoon and was asked what day I would prefer, Saturday was perfect so I didnt need to take a day off work. so far no problems using the machine so happy all round. (read more)
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Applianceplanet's Response to cleanfreak's Review
Written on: 30/04/2013
Dear Mr Short,
Thank you for review on your experience with us.
I think you did not notice that the Sebo Felix vacuum was on a delivery time frame of 7-10 working days.
The time frame is clearly labelled on the product page where you added the product to basket. The order was placed on Friday 29th March (bank holiday) by yourself and delivered on 15th April - which is 10 working days from the order date, bearing in mind the 2 bank holidays.
We do try and deliver as quickly as possible and on this occasion it took exactly 10 working days but this is within the stated time frame.
If you have any other questions please let us know.
Kind regards
Appliance Planet Team
It certainly wasn't 3 weeks late as per your understanding.