We ordered a range cooker and hood from appliance planet because of a deal they had where we could get upto 40% off the hood if we ordered together. This was the best deals we could find on the internet for both items. You had to ring for a voucher code that you could add to your online basket. We were given a code over he phone and told it was good for 48 hours. So we decided to purchase the following day. However, the code didn't work with the new basket the following day. We emailed for another code but this took several hours to come through and again didn't work because we had a new basket, plus the amount of money off was different from the one we received over the telephone. Decided to try again the following day on the telephone and was given another code which was even less that the first two. I decided to give up but one last attempt and the first original code worked and we got more that the 40% off that was advertised. So we went with it. Was concerned that with all the ordering hassle we would have problems with delivery. But the items were delivered within 14 days and we were kept informed about the date of delivery and the time of delivery. In fact we were contacted 30 minutes before to say they were on their way. Not had cooker fitted yet, but the packaging is perfect and the delivery guys opened up the front to check for any immediate scratches or cracked glass. There were none.

The service from Appliance Planet was first class. I had several questions regarding the appliance, such as the difference between the models, which colours were available, and some technical specifications. The staff were very helpful, knowledgeable and polite. Where they were not able to provide an immediate answer, they checked with the supplier and came back with all the answers promptly, without keeping me hanging on the line. The appliance arrived when stated and the delivery company were very helpful and prompt too. On one occasion the phone did take a long time to answer, which would be the only criticism; otherwise whole process was quick and easy. I would definitely recommend Appliance Planet.

My good looking cooker was delivered on the specified day in the allocated time slot of 2 hours drivers were very pleasant and put my good looking cooker where I wanted it to go. My good looking cooker is very robust and looks the part in my kitchen, easy to use and the manual simple to understand, I cannot find anything I don't like, you even emailed me before despatch to advise me that the packaging was not 100% and emailed me a picture for me to okay the packaging. I had all the details I required through your website, Dimensions, colour etc My good looking cooker was a bit pricey but well worth it.

This is a specific component required for the Smeg extractor hoods (mine is the Smeg KSEC61X) if you intend to use it in induction mode - which is annoying as I've noticed other cooker hoods can use a generic charcoal filter. What I would say is the box seems to be simply a plastic container with charcoal inside - so I see no reason why in the future you couldn't take the old charcoal out and replace it with new charcoal, instead of buying a new filter altogether - which I feel is pretty expensive for what it is!

I am very pleased with the excellent customer service during the ordering process. Delivery arrived on time within the two hour time slot and I would certainly order from this Company again in the future.

Excellent service. Delivery men could not have done enough to help. would certainly use the service again.

I've had two purchases to date and on both occasions I had to follow up the order as it hadn't been dispatched. The first time they blamed the stock system, the second the warehouse staff. On both occasions I put the order through the week before I needed the parts for the job and ended up doing having to do the job the following week end,

Looking for an electrical appliance?Value for money? Look no further. Having looked on other websites, Appliance Planet offer the best deals across the whole range. The website gives you full product specification and reviews. Easy to order the product online too. Within a few minutes I received an email confirmation of order and within a few days I received a phone to confirm the delivery, offering an am or pm delivery which is really helpful. (saves you waiting around all day) We got the delivery on time, all as agreed, which is great. They dropped off the item, unwrapped the packaging, and took it away. They checked the product, so everyone was happy All in all a good informative website, followed by a good service, which In my opinion is very important. I will shop here again

Thank goodness the website insisted on using 150mm ducting for the cooker hood. It makes a huge difference to the noise although local installers and builders didn't believe this until it was installed. The item ordered arrived quickly even though it was between Christmas and New Year. It was a bit of a shame that we had to order a different colour due to the one we wanted not having been in stock for some time. It turned out that when the description said 1.5m ducting it really meant the absolute linear maximum was 1.5m. The distance we had to cover was just a bit longer and we had to order a longer flexible duct which cost another £14. It would have been helpful to have a mix and match ducting kit. We would have bought the cooker hood too but it was out of stock.

At least our second order from this company, but as before, it was all so easy and was delivered even over the Christmas period without any fuss so that I had completely forgotten all about it! When things go well you remember them less than when things go badly and then you never forget! So far 100% satisfaction with Appliance Planet so will definitely continue to use when needed.

Appliance planet ruined my Christmas. Don't buy from them.

i ordered two items with this company fridge freezer and a cooker! fridge freezer working perfectly but BIG errors with the cooker. when looking at the website i saw an ex-display item i thought that will do. then notifing me it has been sold so i ordered a new one when the product arrived it looked like an ex-display but charged me FULL price. when the cooker came i found out it had the wrong product description even though i called up to specifically ask does it have NG, which the person assured me YES thats what it says. i called up to compain about he situation and the person ordered me a new one which took another 6 weeks. Once the cooker arrived it was the wrong colour! i was then told i could return it and the right one sent out but this was another 6 week wait. Refund: i was told a refund on the outstanding balance would be returned to me as the cooker i had got was cheaper than the one i previously sent to me. The refund is a small amount but i am more upset of the numeriuous miastakes made on the cooker than the money. they told me a refund would be given straight a away, 2 months have gone by. i have called five times and 3 emails but still this matter has not been sorted out. when calling they had told me a refund had been given to me a week ago, but checking my account NO money has gone through. yet when calling them they tell me "we have to call our accounts department and we will give you an update in the afternoon". two days later still no call and still no refund (did i expect anything less). how many errors can go wrong with just one order? Proceed your orders with caution!!

No trouble in getting appliance or sending it back but no refund to date.£

Happy to buy from Appliance Planet but not happy to be chased for a review.

I bought fridge freezer, Great price, but not helpful staff, derivery was rubbish, after 3 times change the delivery time i get fridge scratched, lazy delivery staff, unsatisfied delivery team, not recomend to any freind