Written on: 20/09/2012 by DDiver
I would not recommend dealing with this company, after reading several poor reviews I decided to phone the company to make sure that there would not be any problems with the item being out of stock or delivery issues etc! After 2 phone calls I was reassured, what a mistake. I ordered a freezer advertised as being reduced from £360 to £240, then after paying for it i got an email stating that I had not paid the correct amount and it should have been £420 but as a good will gesture I could... (read more)
Written on: 04/06/2012 by Hoox
I ordered some simple bar accessories which were showing in stock and the order had a 2 day delivery. As you will see here the order was placed on the 9th of May: Order Number: 1401 Date: 09 May 2012 Items: 2 Status: Picking Packages: 1 This is the advice you get: "NB. Orders follow this sequence Received Acknowledged Picking Dispatched Delivered Completed" So after 26 days its still sitting on step 3. I have called numerous times asking for feedback and... (read more)
Written on: 17/05/2012
I ordered a combination oven on the 8th May which was listed as in stock and delivery within 2 - 5 days. On day 4 I telephoned to ask how much longer I woulkd have to wait and was told that this item had been dis-continued and they never had it in stock. I wonder how long I would have waited to be informed of this, it would appear that they had my money and there was no need to notify me that I would never receive this oven. As I had paid by pay pal I expected an immediate refund of my... (read more)
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Guest's Comment
Written on: 18/05/2012
Good afternoon,
Thank you for your comments and feedback regarding your order. We are sorry to hear that your experience whilst shopping with us has been so poor, and appreciate your comments with regards to this.
On the rare occasion that an item is unavailable after an order is placed, we will always endeavour to contact you immediately to advise of this. If you do have an order number available, we can also look into how this could have been better resolved.
If you do wish to contact one of our team, please feel free to do so using the below details.
Kind regards,
The Team at And The Kitchen Sink
Telephone: 0845 463 2381
Email: customersupport@and-thekitchensink.co.uk