Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“Buyer beware- do not trust!”

Written on: 24/09/2014 by WendyMilne (1 review written)

Bought a deal and phoned to book a week before end of voucher validity. The merchant told me they were overbooked and could not offer any dates free. I was told to contact wowcher and ask for a refund, - I did this by email and was only offered a £5 wowcher credit and no refund. So I spent and age getting throug to wowcher by phone and was told basically it was my own fault for not booking straight away, and they would not offer me my money back, as i should have apparently known this! Now the… Read Full Review

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“Worst company ever”

Written on: 23/09/2014

have tried for weeks to unsubscribe from their email with no luck Have tried to make contact with the company and still no luck They are obviously too big a company and ignore customers requests … Read Full Review

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“Terrbile Service”

Written on: 23/09/2014 by ashy90 (1 review written)

terrible service, customer services very unhelpful. happy enough to take the money from your account but not very happy dealing no goods being received after 4 weeks of waiting, and the company the wowcher was for not contactable. very hard work trying to get a refund. after waiting over 3 weeks for my good I contacted wowcher and still had to wait a week before they are willing to do anything regarding the issue. terrible service !!! never going to use them again… Read Full Review

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“Don't think actual people work for Wowcher!”

Written on: 17/09/2014 by Anono94 (1 review written)

I placed a order for some bedding in August and was given a 14 working day delivery but the end of September I still hadn't received my delivery, bearing in mind this was already paid for. Trying to get hold of customer service proved difficult. Eventually I managed to find a email address after reading through the Q & A that automatically pops up when you want to contact them. I wrote a detailed email explaining my issue giving everything they asked for i.e full name, wowcher number and… Read Full Review

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“Stay away!”

Written on: 15/09/2014 by swCollier13 (1 review written)

My dealings with this company have been incredibly frustrating. I have lost money and time trying to resolve issues with this company… Read Full Review

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“dishonest company”

Written on: 13/09/2014 by Alijah403 (1 review written)

This so called discount company are a total rip off they were selling the exact same Argan hair products that are in the pound shops for 5 times the price and charging minimum of 3.99 delivery check before you buy from this company today they have focus hot air popcorn maker half price 14.99 usually 29.99 plus 2.99 delivery looked on line the exact make and model is everywhere most expensive is 16.99 cheapest 14.99 both free delivery they need reporting to trading standards… Read Full Review

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“never received my item”

Written on: 11/09/2014 by vamplass (1 review written)

I ordered some pet items from planet of accessories. I was sent an email saying delivery would be 6-10 working days. It has now been more than 10 days and ive received another email saying my item is waiting to be collected my Hermes which was sent for collection on the 8th yet the tracking site shows that my item still hasn't been collected 3 days later. I will never buy from these again I can understand waiting a week for an item as they sell in bulk but over 10 days and my item still isn't… Read Full Review

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“Rip Off”

Written on: 10/09/2014 by Gillian261 (1 review written)

Bought 2 x £179 for a mystery city break. Was offered Riga in Latvia but changed it to Edinburgh after going through a number of completely inappropriate alternatives. After booking I tried to book the Riga deal independently and could have got exactly the same deal with Expedia for £160 cheaper. Told Wowcher about this but they didn't really seem to care. My advice would be to avoid these kind of deals… Read Full Review

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“Worst, most dishonest and disorganized company I ever”

Written on: 03/09/2014 by hprud (1 review written)

You would have expected by now that most companies have cottoned on to the concept of 'customer service'.......yes it is actually quite important. So when a company mis-sells a product and then gets the merchant to write to the customer to apologise, you know something is clearly a bit f'ked up! It took me 5 phone calls to Wowcher, where they denied all knowledge of this, finally someone had the insight to actually email the merchant, from whom I had apparently redeemed my vouchers.....first I… Read Full Review

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“Magic diamond watch!!!!!”

Written on: 02/09/2014 by Power79 (2 reviews written)

Hey people, Where do I start with this mess, well two months ago I ordered two diamond watches,..... was chasing up wowcher for an update on delivery, as these were going to be birthday presents, that never happened. I tried to e-mail the company on several occasions with no response as no direct contact number was available for them . Wowcher did send an e-mail out two weeks ago saying that these watches would be delivered by the Friday (which never happened) until today when I received one… Read Full Review

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“No goods”

Written on: 30/08/2014 by Somera5 (1 review written)

I purchased two indoor bbq stoves and still waiting for the goods i emailed wowcher 3 times and recieved nothing and phoned twice no result absolutley poor service and i will be taking further action… Read Full Review

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“Extendable Hose pipe ref 144927”

Written on: 30/08/2014 by aqAlvarado1962 (1 review written)

I bought an extendable hose pipe at the end of July through wowcher. I received it very quickly after placing the order and was very happy with the product when it came. The first time I used it I found a small pin hole in the pipe but thought it would be alright as it was only leaking a little. The second time I used it around the hose pipe nozzle the hose pipe seemed to be expanding so much that a large bubble appeared in the plastic and the nozzle completely came off so is now… Read Full Review

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“Not fit for the purpose - no customer service loyalty ”

Written on: 29/08/2014 by D2604 (1 review written)

I would like to bring to you readers attention the poor customer service I have received from wowcher and web 18 when trying to complain about my faulty hose. Woucher are today advertising this extendable hose for £29.99 plus postage on email again I have just spoken with web 18 who advised me that they will not replace the faulty hose or refund. They state that I have 28 days to return the product if faulty. The hose was sent to me on the 3 July at 14:22 and my first email to web 18… Read Full Review

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“Trading standards should be watching wow her very closely”

Written on: 28/08/2014 by DawsonHickman314 (1 review written)

I have been waiting 4 weeks for dishwasher tablets . I feel after reading reviews this is a common occurrence with wow cheer. I have used group on a lot and they have always followed through and offered help if required. No email correspondence since purchased through merchant. Where are my goods? … Read Full Review

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“no watch”

Written on: 22/08/2014 by Marissa266 (1 review written)

I've been waiting over a month and now magic diamonds have replied saying they ship out every day and my parcel will be with me at the end of this week.Im gona wait until this week if nothing then im gona report them to trading standards… Read Full Review

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Dawn2208's Comment

Written on: 27/08/2014

I'm still waiting a month Aswel but can't find the contact details for magic diamonds. I ordered the watch from wowcher Aswel :/

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Camz26's Comment

Written on: 02/09/2014

I received my supposedly magic diamond over a month after purchase and when it arrived, it came in a pouch with the gems or diamonds (or whatever they call it) missing/fallen off. The watch as promoted on the magic diamonds website was not in fact a designer which may explain why wowcher did not state in the advertisement for the watch that it is designer.

I still believe till this day that magic diamonds do not exist and wowcher has something to do with it.

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“Broken item”

Written on: 21/08/2014 by Royce1 (1 review written)

I purchased a shoe rack, but the item was broken. I contacted wowcher costumer service, but no action has been taken I also have bought 8 hair styling pieces, but there was missing part in the box. Contacted wowcher again and they said the seller will contact me shortly, 3 weeks has passed and none of my issues has been dealt. … Read Full Review

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“No Delivery”

Written on: 19/08/2014 by Chodha09 (1 review written)

I have shopped on wowcher lately and have still not received my item purchased. I have received 2 e-mails saying that the supplier will contact me within 72 hours it is now 7 days later - what rubbish spoke to a customer advisor did not even try to help. No mention of refunding me and no item surely this is not right?… Read Full Review

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Wowcher's Response to Chodha09's Review

Written on: 20/08/2014

Good Afternoon,

As the goods are dispatched by an external merchant we do need to direct any queries to them in the first instance however if they have not replied we will always look for alternative solutions. If you can email me, with REVIEW CENTRE in the subject I can look into this for you.

Kind Regards
Kerry

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Chodha09's reply to Wowcher's Comment

Written on: 21/08/2014

I called Wowcher on Monday 18/08 the customer rep was very unhelpful I asked if I could contact the merchant as they have not contacted me I was told NO. I am still waiting for my goods I have had no reply from my e-mail sent to Wowcher yesterday 20/08. This is now appalling and as it was a Ne Home present wow cher have dissapointed me. To be honest I am actually stressed out by this order, I am waiting for more orders to arrive which I placed by Wowcher, I will not be doing anymore....

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“Awful, ghost merchants”

Written on: 19/08/2014

I have bought twice from them and twice I couldn't get hold of the merchant, to redeem my voucher. On the first occasion I bought a massage and it took me ages the book an appointment, that would get cancelled every time after 10 minutes. It went on for two weeks, until I decided to ask for a refund. Wowcher.co.uk gave me a credit and I used it to buy a new massage, from a different merchant. Guess what? Same again is happening. Since June I haven't been able to speak to the merchant yet. I… Read Full Review

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Wowcher's Comment

Written on: 20/08/2014

Good Afternoon,

I can assure you we vet all of our merchants thoroughly before we advertise deals on our website so I am very sorry to hear of the experiences you have had.
If you can email me, I can sort this out for you.
Please put REVIEW CENTRE in the subject line

Kind Regards
Kerry

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“magicdiamonds nonexistant watch”

Written on: 18/08/2014 by claireld34 (1 review written)

I ordered my magic diamond watch on the 8th July. I was very keen, so emailed them to ask when it was coming, told to wait 10 working days for delivery. That came and went. Tried emailing them several times, nothing. Then they told me I had to wait, did not reply when I pointed out it was well over the 10 days! I got in touch with wowcher out of desperation, and the company emailed to tell me they'd sent the watch out, to have it returned to them! But over a month later I dontdon't have my… Read Full Review

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Wowcher's Response to claireld34's Review

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Disappointing ”

Written on: 15/08/2014 by saEaton400 (1 review written)

I am highly disappointed how Wowcher works. Finally I have received my item today, but I had to write 4 email, and make a phone call. My last email was quite angry and it does work. So if you did not received your item and you want it, write an angry feedback and next day you will get it. The customer service is ok, but not the best. They said straight to contact this or that, but they do not need to do nothing. over all i am happy with my product, but if anyone want the item quicker than… Read Full Review

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