Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“Misleading info, selling for fraudulent retailers”

Written on: 18/12/2014 by DeangeloFoley (1 review written)

I bought a deal from wowcher yesterday to get a Guardian Angel Necklace for £8. It was advertised as being originally for £65 from Alvi's fashion so I bought it thinking I was getting a good deal. I also had to pay £4 for p&p bringing the total to £12. Subsequently I have found the same item new on ebay, amazon and other sites retailing for £7.99 inc. p&p. The original price had been made up by Alvi's fashion so they could appear to be selling at a discount when in fact they were not… Read Full Review

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“all boxed up”

Written on: 16/12/2014 by valerieyork (1 review written)

Purchased a electric electric scooter,from all boxed up,the wrong colour was sent,and the owner of all boxed up,did everything in his power to rectify this and immediately sent the correct colour,what a brilliant service he has rang me emailed me to sort it out,which I don't think would happen with most places this company all boxed up is reliable,and definitely go to any length to look after their customers I would recommend them to anyone,brilliant service,thanks to Neil of all boxed up he's… Read Full Review

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“Have not received goods”

Written on: 15/12/2014 by Burnsie1 (1 review written)

I ordered a xmas gift the 3week nail kit on the 29th November, have not received it Whilst I know it might still arrive I am worried, I tried to contact the nail company direct by phone but their answer machine is full cannot accept any more messages, I phoned Wowcher and left my number and was informed someone would contact me within 24hrs that was 5days ago I have emailed both companies , the nail company have not responded Wowcher have asked for order number today but looks like automated… Read Full Review

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“Did not recieve email”

Written on: 14/12/2014 by mich444533 (1 review written)

Totally gutted I paid for an item they said the email voucher would be sent to the recipient I choose. He did not receive it. I have lost the off which was a copy of the voucher to use for the product I have emailed them and heard nothing. I'm disgusted with it… Read Full Review

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“No Product recieved and no response from wowcher or...”

Written on: 01/12/2014 by michelle1991 (1 review written)

I ordered a 2 in 1 standing mirror and jewellery cabinet from Wowcher, my first purchase through wowcher and thought it was a great deal and easy to order. This was on the 6th novemeber I still haven't recieved the product however the payment has happily been credited from my account. I have been in touch with the merchant and wowcher to try and find out if the product will be getting delivered and i think its disgraceful that they offer these deals and do not respond when customers have… Read Full Review

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Wowcher's Response to michelle1991's Review

Written on: 11/12/2014

Good Morning,

We are very sorry to hear that you are yet to recieve your order for the mirror.

Please can you email us with Review Centre in the subject line and we will chase this for you ASAP.

Many thanks,

Wowcher

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Michelle1991's reply to Wowcher's Comment

Written on: 11/12/2014

Morning,

My order is being chased, apparently my mirror should arrive tomorrow.

As I informed Wowcher and the merchant providing the mirror, if i fail to receive my order tomorrow I will be I touch with trading standards first thing Monday morning.

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“Be careful when booking holidays”

Written on: 25/11/2014 by Ayliny1959 (1 review written)

I booked a holiday to Turkey about 5 months ago but unfortunately became unwell and could not go, I contacted Wowcher to see if I could get a refund and they just keep passing me over to the Merchant who have ignored all my emails, also the holiday didnt mention that we had to take 2 flights to Turkey usually its a straight forward 4 hour flight, if I would have known this, I would never have booked it.It seems I might lose out on nearly £400 which is a lot to lose, never again !!!… Read Full Review

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Wowcher's Comment

Written on: 11/12/2014

Good Morning,

We are very sorry to hear what has happened in regards to your holiday to Turkey.

Please can you email us with Review Centre in the subject line and so we can look into this urgently.

Many thanks,

Wowcher

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“Bad selection of merchants and refund policy”

Written on: 25/11/2014 by Carter1945 (1 review written)

I purchased a wowcher for hair extensions and when I arrived at the merchants she said that she wouldn’t / couldn’t offer the advertised deal for me. She insisted that she give me something else even though I asked for a refund. I reluctantly continued and the end result was awful - not what I wanted (she ignored my request) and just poor really. I contacted wowcher - they told me to contact merchant. I sent 3 emails, 5 text messages and tried to call - No reply. Wowcher offer me a credit I… Read Full Review

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Wowcher's Comment

Written on: 11/12/2014

Good Morning,

We are very sorry to hear what has happened in regards to your extensions.

Please can you email us with Review Centre in the subject line and we will look into this matter.

Many thanks,

Wowcher

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“Fake. Fake. Fake stay away”

Written on: 22/11/2014 by MrCsHD (1 review written)

Just like many people, I Purchased some headphones for £19.99 supposed to be £100 but the quality was really cheap & nasty & nothing like the ones in the picture (which is false advertising by the way) they didnt hold the charge & after reading some reviews Ive been fortunate, I did send the item back (signed for) for proof & is currently in the process of receiving my refund. Wowcher obviously use companies that sell cheap fake look a likes so needs to be completely avoided. Also they held… Read Full Review

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Wowcher's Response to MrCsHD's Review

Written on: 11/12/2014

Good Morning,

We are very sorry to hear what has happened in regards to your headphones.

If this matter is still not resolved then please email us with Review Centre in the subject line and we will look into this matter.

Many thanks,

Wowcher

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“I think this is a rip-off.”

Written on: 17/11/2014 by KorbinWatkins7 (1 review written)

When you pay it seems as if you have bought the goods, but they send you an email to say that they will send you a code after a few days in another email. This second email is easy to miss, mine went into my spam folder. If you don't use the code in a week or so you lose your money. I've just realized I have lost £15, I don't see how this can be legal. I won't use them again… Read Full Review

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Wowcher's Comment

Written on: 11/12/2014

Good Morning,

We are very sorry to hear what has happened in regards to your voucher.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Total let down Worth a ZERO”

Written on: 11/11/2014 by TateSalazar (1 review written)

booked a holiday as a present. Turns out the holiday didn't exist. Wowchers response 6 days before departure. We have no control over the offers we present but as a gesture of goodwill we will give you a refund of less than you paid. Oh and it has to be in wow her vouchers. Terrible service and customer services kept passing the buck saying complaints are better positioned to handle this. Will never use again Would give them a 0 but They don't allow it… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Absolute rip off”

Written on: 08/11/2014 by Comptonjt226 (1 review written)

Bought a present for my mum from all her grandchildren, a trip to Prague, it was a rip off, trip didn't exist but now they only want to give them a part refund and then offered the rest in vouchers, yeah like we would ever trust booking with you again . … Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your trip to Prague.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Dont Bother !!!!!!”

Written on: 06/11/2014

Well its the first time I have used Wowcher..... and now the last I ordered a crystal poppy brooch two weeks ago, I have emailed the seller, but got no reply, I have emailed Wowcher, they said get in touch with the seller, and they were sorry !!!! Not good enough, I now want my money back and will look elsewhere… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your brooch.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Good service”

Written on: 06/11/2014 by Kayah455 (1 review written)

I purchased from wow her with high hopes of getting w good deal. I spent about £100 on a few items and after looking at some of the reviews I thought I would never receive them. One item came a little bit late but they all arrived and were exactly as they said on the advert! I would definitely order again… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your orders.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Shoddy goods, shady company”

Written on: 05/11/2014 by wiwunze (1 review written)

Paid £60 for a food mixer with an electrical fault (takes long time for power to get through to turn it on). Told them a week ago and their supplier (wowcher direct, believe it or not) were meant to contact me by Monday past. Nothing from them so I posted on another review site where wowcher replied 'email us at this addie). Did that 2 days ago, no response. Had to contact trading standards for advice and, another email to wowcher..dont imagine theyll reply so tomorrow will be mail to ASA… Read Full Review

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Wowcher's Response to wiwunze's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your food mixer.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Total lack of care”

Written on: 03/11/2014 by stevieb10000 (1 review written)

I ordered a product from this company from an email received from them. The goods were a buy it now and I paid through paypal. T|he goods never arrived so I emailed WOWCHER to find out where my goods were. I did get a reply which stated that I had ordered after the voucher cut off date. (bearing in mind I ordered within 2 days of getting the email). I then replied to this and asked that my money be refunded. Guess what ?? They stated that in their small print they do not issue refunds on items… Read Full Review

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Wowcher's Response to stevieb10000's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“lack of communication”

Written on: 26/10/2014 by Philipu52 (1 review written)

i must say i am completely appalled with the service i placed orders back in September and have still not received a single delivery. I have sent several emails of complaint and then low and behold i received a mail from the customer service asking for a phone number so they could contact me, i provided this and still they have not been bothered to get in touch. They were quick enough to take my money but no goods provided!… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“The Russian Roulette Website of On-Line Shopping”

Written on: 23/10/2014 by ConsumersActsWithTheirFingers (1 review written)

When it goes well and the product meets your expectations, this site is fine. Although as you pay for the product straight away I cannot understand why you can't just place the order at the time instead of having to redeemed a voucher. I am going to close my account because when you have a query, issue or problem you go around the houses with the FAQ, getting through to an operator is painful and then it doesn't get solved to your satisfaction. I also think it is interesting when a company… Read Full Review

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Wowcher's Response to ConsumersActsWithTheirFingers's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Wrong item - can't get the problem resolved”

Written on: 18/10/2014 by Dominiqueb68 (1 review written)

We have bought an armchair, the seller sent wrong one and we can't get the Wowcher to resolve it. We've had this big box sitting in the way for a month now, and every time we try to speak to Wowcher, they say they will deal with it and ask to wait 72 hours for response. When we try to chase it, they say they will check it and ask to wait another 72 hours before calling again. We keep calling every 72 hours now (long queues, emails are ignored), no progress or updates whatsoever, the box is in… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your armchair.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Purchased 3 deals on wowchers on 23rd September and...”

Written on: 15/10/2014 by Abernathy414 (1 review written)

Purchased 3 deals on wowchers on 23rd September and redeemed all of them immediately. All items should have been delivered within 10 days and nothing arrived. Contacted the manufacturers directly by email ( there was no phone number to call) and wowchers on several occasions and still nothing. Very disappointed!!!… Read Full Review

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Vamplass's Comment

Written on: 23/10/2014

This sounds like the same issue I'm having. Your items aren't coming from the treasure chest ny any chance.

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Angrybunny's Comment

Written on: 29/10/2014

I cannot believe it they actually advertised the same products from the same company again knowing that nothing is going to be sent out to the customers. My was from London Exchainstore Ltd. Wowchers have now offered to refund the money after so many emails but not the postage paid which I guess is better than nothing.

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchases.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Good quality ”

Written on: 09/10/2014 by DorianPereira169 (1 review written)

First time I have used the service and I loved the product I received in the mail. Great price, good quality and fast delivery. Told my friend to order as well and she was also very pleased :)… Read Full Review

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