Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“Avoid unless you want to lose money”

Written on: 29/08/2016 by hkCalhoun452 (1 review written)

I only gave one star as Zero is not an option. I ordered a quadcopter, which had a delivery date of 7-10 working days. It did not arrive in the timeframe and emails to the supplier were ignored. Despite asking for a refund, Wowcher told me I had to wait. After a month the item arrived, from Germany, not the Uk as stated. I had been charged £9.99 for delivery It is faulty, and the supplier is ignoring messages. Wowcher say they have contacted the supplier and I have to wait yet again.Looks like… Read Full Review

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“Awful”

Written on: 20/08/2016

Ordered a couple of kids 7" tablets for the Grandchildren. The voucher arrived quickly enough and was easy to redeem. The products then took over 2 weeks to arrive after a couple of calls to chase. The tablets then both had problems, not holding a charge, constantly freezing and the the charging pin snapping in one of the units. All I get from wowcher is "speak to the supplier" I am expected to return them with no refund of postage which cost £9.99 per unit. Clearly appalling service, I… Read Full Review

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“Absolutely shambolic, rude customer service advisors!!”

Written on: 15/08/2016 by Mario81111 (1 review written)

I have been internet shopping for over a decade now and this has by far been the worst buying experience to date!! Bought a memory form mattress and a mattress topper! Waited 2 weeks and heard nothing from the metchants! Even though they promised delivery in 5 days when I bought the item. I needed the mattress urgently so called wowcher for a refund and that's when my nightmare begun! Rude customer service advisors telling me to take the matter up with the merchant! Hang on a minute! I… Read Full Review

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“Saw a wowcher deal for a luxury foam topped sprung...”

Written on: 20/07/2016 by Gilberton407 (1 review written)

Saw a wowcher deal for a luxury foam topped sprung mattress from 'midnight dreams' for £79 with an rrp of £449. Being in desperate need of a new mattress but with very limited funds as we have a new baby on the way, I thought, great! I looked on the midnight dreams website, saw the mattress that looked lovely and indeed had an rrp of £449 and so purchased the wowcher and redeemed it straight away. I received an email confirming my purchase which stated 'the sleep people' as being the company… Read Full Review

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“Never order from this company.”

Written on: 13/07/2016 by Cheryl31 (1 review written)

I have never dealt with such an unprofessional company before, for example I rang wowcher to chase a delivery and was told all staff was busy helping other customers and I would get a call but within 24 hours, 48 hours later still nothing. I have purchased twice from wowcher and never will again. You always have to ring the seller or chase wowcher for the product you have already paid for. The company tend to blame the sellers the sellers them blame wowcher you never get an answer. Estimated… Read Full Review

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“Appauling - The worst company ive dealt with ”

Written on: 01/07/2016 by RachaelBone (1 review written)

please never use this company - I felt all along id been taken in and from reading these reviews this has been confirmed. I don't have my item ordered 13th June as a present & they wont give me a refund. Ive asked several times for the policy & to speak to a manager but heard nothing...... Please do not use!!!!… Read Full Review

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“Please don't use wowcher”

Written on: 30/06/2016

Please do not use wowcher. They are awful. A very complex and time consuming system. And if you are lucky you may recieve your item. I did not. Trying to contact them always leads to a dead end.  Please do not waste your time with this company. Life is too short!… Read Full Review

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“Converse trainers returned but no sign of refund”

Written on: 30/06/2016 by JulissaHayes181 (1 review written)

Ordered a pair of Converse Trainers size 6.5 but was send a size 7 instead. Contacted Wowcher (as no sender details on the parcel at all) to arrange return and refund. Was told the merchant had now informed Wowcher they don't do half sizes so I could return the shoes, but had to pay for postage even though the company send the wrong size. Now have been waiting over two weeks for my refund but nothing!Rubbish customer service when something goes wrong!!… Read Full Review

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“No responses to e-mails”

Written on: 17/06/2016 by dottydewdrop (1 review written)

Due to severe mental health issues I was unable to use my woucher voucher. They have promised a full refund but are not replying to e- mails. I am on a very limited income and this whole experience has left me vulnerable and £90 out of pocket. My anxiety levels have led to unnecessary stress and with no positive outcome. You would assume that such a large company would have an outstanding Customer Service Team. This has not been my experience intact I have been totally ignored. I would never… Read Full Review

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“never received my item and denied me a refund”

Written on: 06/06/2016 by lysettehacking (1 review written)

wowcher never responded to my emails, it was only when paypal was involved that they responded by denied responsibility for my missing item. After a lot of ringing up paypal i finally got a refund via them… Read Full Review

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“Extremely poor quality and service!”

Written on: 23/05/2016 by tdKeating321 (1 review written)

I have used this site 3 times, the first time my product arrived within days but was disappointed by its size it was no where near as big as it appeared in the photos. The second time after chasing both the supplier repeatedly and customer service and I got a refund, this was almost 6 weeks after placing my order! Again the third time I had to wait 20 days to receive a product which was due to arrive in 7 days! I was told 7 working days and that I would have to wait for over 20 days before… Read Full Review

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“False advertising and not taking seriously when you...”

Written on: 17/05/2016 by rimed (1 review written)

I come cross to a false advertising on wowcher and report it to them. They didn't take it seriously. The person I talk to saying they can't do anything about it… Read Full Review

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“A right bunch of rogues.”

Written on: 05/05/2016 by JRH1 (2 reviews written)

We bought a voucher deal from them for a bootcamp. The bootcamp operator cancelled the event and we have been asking wowcher for a refund for weeks. They are now saying that we can only have credit against another wowcher deal and saying that it's all they can do as it's now more than 30 days since the voucher was purchased. It's only more than 30 days because they keep evading the issue and spanning it out. They have 2 more days to refund or I'm taking legal action. I'll send in bailiffs if… Read Full Review

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906759's Response to JRH1's Review

Written on: 29/05/2016

I am in a very similar position ordered a mattress on the 11th of March 6 weeks later still nothing after being given several delivery dates , told it was damaged in transit etc . Eventually got a refund. Its was £418.00 which I would struggle to re spend and to be honest don't really want to deal with them again. I have e.mailed them twice asking for my money to be put back on my card and have been told not possible . This must be illegal . I am going to the ombudsman.
Bought several smaller items and to be honest pretty shabby get better quality out of poundland .

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Jrh1's reply to 906759's Comment

Written on: 31/05/2016

After telling Wowcher that I was obtaining court papers, we received a cheque from the merchant for a full refund. Wowcher still believe that they are not responsible for anything. We'll not be dealing with them again.

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Jrh1's reply to 906759's Comment

Written on: 31/05/2016

After telling Wowcher that I was obtaining court papers, we received a cheque from the merchant for a full refund. Wowcher still believe that they are not responsible for anything. We'll not be dealing with them again.

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“Was frustrated now happy”

Written on: 23/04/2016 by Tierney316 (1 review written)

I had trouble redeeming 2 vouchers and eventually e-mailed Wowcher. A lovely lady came back and redeemed both for me. Took a day to respond to each message but I was advised of this and did get a response in the alocated time. Specifically would like to mention the advisor who was so very helpful. I would say that it is so important to have a named person to contact and interact with… Read Full Review

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“beware”

Written on: 08/04/2016 by crossway (1 review written)

if you order something and are not happy with the quality you cannot get your money back. I have been bouncing between the product owners and wowcher for months. personally I would not use them again… Read Full Review

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“64gb gold usb ”

Written on: 05/04/2016 by ybMcMahon51 (1 review written)

Useless does not work tried to contact E-smart shop 4 times no reply it's just a rip off… Read Full Review

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“shambolic customer service”

Written on: 31/03/2016 by km29 (1 review written)

I ordered a set of make up brushes for £12.95 from Wowcher 4 weeks ago. I still haven't received them! I started emailing a contact from the merchant who the goods were from 10 days after my order. She told me they were out of stock & they would ship to me as soon as they came. I thought this was genuine & have since ordered a UV light & nail kit for £49.99. After I put in my order (which was 2 days ago) I tried to phone company using number on website - this number is invalid. I emailed them… Read Full Review

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“Appalling do not use”

Written on: 22/03/2016 by Dominguezer365 (1 review written)

Wowcher has failed after 50 days and numerous complaints to deliver the item I delivered. There are loads of negative reviews for them just have a look at their website and other review sites. Do not use! You have Been warned… Read Full Review

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“Do not buy from wowcher”

Written on: 17/03/2016 by ecBishop375 (1 review written)

Brought an item of wowcher in February told up to 10days delivery, 3 weeks on still no delivery, emailed wowcher told it should be here in 7days after seeing the reviews don't think I have any chance of it turning up. Have emailed wowcher and told them I want a full refund no reply from then. How they can get away with this is shocking and I wish I had read the reviews before purchasing. Stay clear of wowcher!!… Read Full Review

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“Worst site ever”

Written on: 07/03/2016 by ashjay68 (1 review written)

I wish I had read the reviews before I bought a "wowcher" bought a voucher,got a confirmation email to say it had been redeemed only to find it was too late to contact the seller, and I am now not able to get cash back nor use on another voucher… Read Full Review

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