Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“lack of communication”

Written on: 26/10/2014 by Philipu52 (1 review written)

i must say i am completely appalled with the service i placed orders back in September and have still not received a single delivery. I have sent several emails of complaint and then low and behold i received a mail from the customer service asking for a phone number so they could contact me, i provided this and still they have not been bothered to get in touch. They were quick enough to take my money but no goods provided!… Read Full Review

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“The Russian Roulette Website of On-Line Shopping”

Written on: 23/10/2014 by ConsumersActsWithTheirFingers (1 review written)

When it goes well and the product meets your expectations, this site is fine. Although as you pay for the product straight away I cannot understand why you can't just place the order at the time instead of having to redeemed a voucher. I am going to close my account because when you have a query, issue or problem you go around the houses with the FAQ, getting through to an operator is painful and then it doesn't get solved to your satisfaction. I also think it is interesting when a company… Read Full Review

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“Wrong item - can't get the problem resolved”

Written on: 18/10/2014 by Dominiqueb68 (1 review written)

We have bought an armchair, the seller sent wrong one and we can't get the Wowcher to resolve it. We've had this big box sitting in the way for a month now, and every time we try to speak to Wowcher, they say they will deal with it and ask to wait 72 hours for response. When we try to chase it, they say they will check it and ask to wait another 72 hours before calling again. We keep calling every 72 hours now (long queues, emails are ignored), no progress or updates whatsoever, the box is in… Read Full Review

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“Purchased 3 deals on wowchers on 23rd September and...”

Written on: 15/10/2014 by Abernathy414 (1 review written)

Purchased 3 deals on wowchers on 23rd September and redeemed all of them immediately. All items should have been delivered within 10 days and nothing arrived. Contacted the manufacturers directly by email ( there was no phone number to call) and wowchers on several occasions and still nothing. Very disappointed!!!… Read Full Review

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Vamplass's Comment

Written on: 23/10/2014

This sounds like the same issue I'm having. Your items aren't coming from the treasure chest ny any chance.

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Angrybunny's Comment

Written on: 29/10/2014

I cannot believe it they actually advertised the same products from the same company again knowing that nothing is going to be sent out to the customers. My was from London Exchainstore Ltd. Wowchers have now offered to refund the money after so many emails but not the postage paid which I guess is better than nothing.

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“Good quality ”

Written on: 09/10/2014 by DorianPereira169 (1 review written)

First time I have used the service and I loved the product I received in the mail. Great price, good quality and fast delivery. Told my friend to order as well and she was also very pleased :)… Read Full Review

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“rubbish service”

Written on: 09/10/2014 by BrennaMcQueen13 (1 review written)

My mistakes entirely. I have lost £120 from this company because I did not follow their very tight rules. Be very careful if you are dealing with them. I missed out on 2 deals, one because when I tried to redeem it, it gave me a future date and when I went back, a couple of days after that, the item had 'expired' ie lost. The other deal was one of two identical items bought at the same time, I redeemed one of them, thinking it was both as I had not bought them separately, and subsequently… Read Full Review

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“Waste of money and Bad bad customer service!!!!!”

Written on: 08/10/2014 by Jadon291 (1 review written)

I brought a sofabed from Wowcher in Feb/March this year, which turned out to be of poor quality and the leg broke within 4 months of purchasing. I contacted Wowcher asking for a refund, and they put me in touch with the manufacturer who offered to send out a replacement leg. I responded and requested a refund as the sofa is clearly of poor quality and and not fit for purpose. The manufacturer asked for pictures of the broken leg and asked what type of flooring I have and what grips I used. I… Read Full Review

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“Buyer beware- do not trust!”

Written on: 24/09/2014 by WendyMilne (1 review written)

Bought a deal and phoned to book a week before end of voucher validity. The merchant told me they were overbooked and could not offer any dates free. I was told to contact wowcher and ask for a refund, - I did this by email and was only offered a £5 wowcher credit and no refund. So I spent and age getting throug to wowcher by phone and was told basically it was my own fault for not booking straight away, and they would not offer me my money back, as i should have apparently known this! Now the… Read Full Review

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“Worst company ever”

Written on: 23/09/2014

have tried for weeks to unsubscribe from their email with no luck Have tried to make contact with the company and still no luck They are obviously too big a company and ignore customers requests … Read Full Review

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“Terrbile Service”

Written on: 23/09/2014 by ashy90 (1 review written)

terrible service, customer services very unhelpful. happy enough to take the money from your account but not very happy dealing no goods being received after 4 weeks of waiting, and the company the wowcher was for not contactable. very hard work trying to get a refund. after waiting over 3 weeks for my good I contacted wowcher and still had to wait a week before they are willing to do anything regarding the issue. terrible service !!! never going to use them again… Read Full Review

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“Don't think actual people work for Wowcher!”

Written on: 17/09/2014 by Anono94 (1 review written)

I placed a order for some bedding in August and was given a 14 working day delivery but the end of September I still hadn't received my delivery, bearing in mind this was already paid for. Trying to get hold of customer service proved difficult. Eventually I managed to find a email address after reading through the Q & A that automatically pops up when you want to contact them. I wrote a detailed email explaining my issue giving everything they asked for i.e full name, wowcher number and… Read Full Review

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“Stay away!”

Written on: 15/09/2014 by swCollier13 (1 review written)

My dealings with this company have been incredibly frustrating. I have lost money and time trying to resolve issues with this company… Read Full Review

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“dishonest company”

Written on: 13/09/2014 by Alijah403 (1 review written)

This so called discount company are a total rip off they were selling the exact same Argan hair products that are in the pound shops for 5 times the price and charging minimum of 3.99 delivery check before you buy from this company today they have focus hot air popcorn maker half price 14.99 usually 29.99 plus 2.99 delivery looked on line the exact make and model is everywhere most expensive is 16.99 cheapest 14.99 both free delivery they need reporting to trading standards… Read Full Review

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“never received my item”

Written on: 11/09/2014 by vamplass (1 review written)

I ordered some pet items from planet of accessories. I was sent an email saying delivery would be 6-10 working days. It has now been more than 10 days and ive received another email saying my item is waiting to be collected my Hermes which was sent for collection on the 8th yet the tracking site shows that my item still hasn't been collected 3 days later. I will never buy from these again I can understand waiting a week for an item as they sell in bulk but over 10 days and my item still isn't… Read Full Review

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“Rip Off”

Written on: 10/09/2014 by Gillian261 (1 review written)

Bought 2 x £179 for a mystery city break. Was offered Riga in Latvia but changed it to Edinburgh after going through a number of completely inappropriate alternatives. After booking I tried to book the Riga deal independently and could have got exactly the same deal with Expedia for £160 cheaper. Told Wowcher about this but they didn't really seem to care. My advice would be to avoid these kind of deals… Read Full Review

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“Worst, most dishonest and disorganized company I ever”

Written on: 03/09/2014 by hprud (1 review written)

You would have expected by now that most companies have cottoned on to the concept of 'customer service'.......yes it is actually quite important. So when a company mis-sells a product and then gets the merchant to write to the customer to apologise, you know something is clearly a bit f'ked up! It took me 5 phone calls to Wowcher, where they denied all knowledge of this, finally someone had the insight to actually email the merchant, from whom I had apparently redeemed my vouchers.....first I… Read Full Review

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“Magic diamond watch!!!!!”

Written on: 02/09/2014 by Power79 (2 reviews written)

Hey people, Where do I start with this mess, well two months ago I ordered two diamond watches,..... was chasing up wowcher for an update on delivery, as these were going to be birthday presents, that never happened. I tried to e-mail the company on several occasions with no response as no direct contact number was available for them . Wowcher did send an e-mail out two weeks ago saying that these watches would be delivered by the Friday (which never happened) until today when I received one… Read Full Review

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“No goods”

Written on: 30/08/2014 by Somera5 (1 review written)

I purchased two indoor bbq stoves and still waiting for the goods i emailed wowcher 3 times and recieved nothing and phoned twice no result absolutley poor service and i will be taking further action… Read Full Review

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“Extendable Hose pipe ref 144927”

Written on: 30/08/2014 by aqAlvarado1962 (1 review written)

I bought an extendable hose pipe at the end of July through wowcher. I received it very quickly after placing the order and was very happy with the product when it came. The first time I used it I found a small pin hole in the pipe but thought it would be alright as it was only leaking a little. The second time I used it around the hose pipe nozzle the hose pipe seemed to be expanding so much that a large bubble appeared in the plastic and the nozzle completely came off so is now… Read Full Review

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“Not fit for the purpose - no customer service loyalty ”

Written on: 29/08/2014 by D2604 (1 review written)

I would like to bring to you readers attention the poor customer service I have received from wowcher and web 18 when trying to complain about my faulty hose. Woucher are today advertising this extendable hose for £29.99 plus postage on email again I have just spoken with web 18 who advised me that they will not replace the faulty hose or refund. They state that I have 28 days to return the product if faulty. The hose was sent to me on the 3 July at 14:22 and my first email to web 18… Read Full Review

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