Wowcher www.wowcher.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Wowcher needs exposing”
Written on: 22/05/2013 by fdcman (1 review written)
OK, I've tried emailing the company that sent out my Tablet. They refuse to reply. I've tried emailing Wowcher directly - They refuse to reply. I can't get my tablet to connect to my router. I sure the solution is probably very simple, so why won't Wowcher provide a service to its customers (specifically ME). Come on Wowcher, make me a happy customer. OR will everyone who has received this awful service combine to publicise in the national press/TV/Radio etc etc and expose Wowcher. (read more)
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★☆☆☆☆
“Waiting for deal to be honoured after more than 2 months”
Written on: 22/05/2013 by agarwalanil1 (1 review written)
I had bought a Wowcher for 3 hours of driving lessons from independent Instructors Network on 08-Mar. After receiving the Wowcher, I registered on the website of independent Instructors Network and received a confirmation on 11-Mar about the same with a note that it will take maximum 21 days to match with one of the instructors. I didn’t hear anything after that from Independent Instructors Network after that . I emailed them on 07-May asking for details and there was a reply on 09-May as... (read more)
Visit wowcher.co.ukWowcher's Response to agarwalanil1's Review
Written on: 23/05/2013
Good Evening,
We are very sorry to hear that you have not heard back from Instructor's Network to date.
We have received your email and someone will be in touch shortly.
Kind Regards
Wowcher
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★☆☆☆☆
“TERRIBLE, TERRIBLE , TERRIBLE !!!!!!!!!!!”
Written on: 21/05/2013 by Kizzyb (1 review written)
I ordered a Milton double and king sized bed from wowcher on the 2nd of May , the double bed was a gift . The wowcher stated to allow 10 working days for delivery after the wowcher was redeemed. My wowcher was redeemed on the 6th of May , my friend redeemed hers a few days after mine. She received her bed on the 17th of May, first off no one emailed, called , texted or any form of contact for that matter to arrange delivery of such a big item. My friend was not at home and the delivery... (read more)
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★☆☆☆☆
“Vouchers sold without permission ”
Written on: 20/05/2013 by Csalmeron (1 review written)
We ordered two vouchers for a tattooist in nottingham, for a friends birthday and for myself, having booked the time off work we were quickly told by the tattooists that they have never given their permission for these to be sold and no one would accept them!!!! Disgusted! I'm now awaiting my refund lets see if that's fake too! I'd never order here again (read more)
Visit wowcher.co.ukWowcher's Response to Csalmeron's Review
Written on: 21/05/2013
Good Morning,
Thanks for your message.
We work very closely with all of our merchants and we do not offer any deals without a merchants permission as they have to check the Wowcher before its goes live.
Please would you email us directly on Enquiries@wowcher.co.uk and put the subject title of the email as Review Centre and include your Wowcher code and order number and we will look into this for you.
Kind Regards
Wowcher
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Csalmeron's reply to Wowcher's Comment
Written on: 21/05/2013
You will need to get in contact with Bodycraft then to dicuss this as they completely deny any contact with you and any agreement - there are three shops in nottingham and each refused to accept the voucher so I do require my money back on both.
I have already emailed the above email address however no reply...
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★★★★★
“My Diet Loss Products”
Written on: 20/05/2013 by femone1
I purchased this and i have no hesitation to recommend to friends. 1. Wowcher was purchased 2. 4 days later i received my code 3. Went to My Diet Loss website 4. Put in my 56 meal packs 5. I received my goods the next day 6. Only one out of the 19 varieties i wasn't to keen on 7. Two weeks later i am one and half stone lighter 8. Excellent product and delivery time Only one criticism wowcher should make it clearer that the deal was for meal packs only (read more)
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★☆☆☆☆
“False Deal”
Written on: 20/05/2013
On the 8th May 2013 I purchased a voucher for "£29 instead of £69 for a 4D baby scan including colour photo & optional gender confirmation at Miracle in Progress, Loughborough - save 58%" I reedemed this voucher last night however this is a complete trades description act! It advises this scan is perfect from 17 weeks up and that 4D photos will will given as part of the package. Well once there the lady advised that at 17 weeks they wouldnt be able to see much - why was I not asked to... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 22/05/2013
Good Morning,
We are sorry to hear that you are unhappy with the outcome of your purchase.
In order for us to look into this for you please would you email us directly on enquiries@wowcher.co.uk and put the subject title of the email as Review Centre and we will look into this for you.
Kind Regards
Wowcher
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★☆☆☆☆
“WORST CUSTOMER SERVICE EVER”
Written on: 17/05/2013
I am awaiting arrival of 2 products both have been over the delivery time advised, ( well over ! ) have sent three emails and they have all gone ignored. Wowcher customer service has to be the worst service ever. I have even as advised below entered the title REVIEW in thee subject bar to no avail... And the only refund they offer is a credit note ? Joke ! (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 20/05/2013
Good Morning,
Please accept our apologies for how this deal has worked out for you.
Please can you email us directly on enquiries@wowcher.co.uk and put Review Centre as the subject title and we will respond to you as soon as possible.
Kind Regards
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★☆☆☆☆
“Terrible- faulty system, slow response time, money gone ”
Written on: 15/05/2013
I placed an order with wowcher only to say there was a problem with MY card (untrue as I had just used it elsewhere) and that the transaction had not gone through and to try again. I waited a while and repeated the process, second time the same thing happened: I was told the transaction had NOT gone through , did NOT receive a voucher and received an order number to contact them. I then checked my card to see if there was a problem with my account, and realised that BOTH times they had taken... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 16/05/2013
Good Morning,
We aim to respond to our customer emails within 3 working days, but sometimes this can take a little longer.
Please read the below as to the reasons why your payment may have been declined.
If you would to contact us directly p[lease email enquirers@wowcher.co.uk and put the subject title as Review Centre and we will respond back to your today.
Wowcher have a security system in place that vet’s all payments to maximize customer security, when an order is placed the payment is held while these checks take place, this is for your security ensuring that the funds are available if and when the payment is authorised.
The value is therefore removed from your available balance.
If the payment is approved we take the money, or, if like in this case, the payment is rejected the money is released back to the bank and can take a few days to show back in your available balance.
To minimise the chance of this situation occurring in the future please ensure that your registered address matches your card billing address, also please be aware that we do not accept non UK issued cards.
Kind Regards
Wowcher
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Ailbheturley's Comment
Written on: 16/05/2013
Thank you for replying to my complaint, though I find it disappointing that it took my writing a negative review to invoke a response. I am not sure why I could not be given this information over the phone when I first called.
I have also emailed you directly.
In response to your explanation:
My card is a UK issued card, in fact it is an Ulsterbank card.
My registered address does match my card billing address, I had double checked this. In fact, the details I used were ones saved on to my account from a previous Wowcher I had purchased, which went through without a problem.
There was clearly sufficient funds in my account, since it was taken out, twice.
I look forward to further clarification on this matter. I would also like to note, I have yet to have an acknowledgment of the difficulty this has caused me, let alone an apology.
The money is not in my bank account. Though it may not have been sent through to your payment system yet, it has been removed from mine to my inconvenience.
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Wowcher's Comment
Written on: 17/05/2013
Good Morning,
Thanks for your response, we have searched our inbox and we cannot find an email from yourself.
Please can you email us again with the subject title of your email as Review Centre and we will respond as soon as possible so we can resolve this issue.
Kind regards
Wowcher
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★☆☆☆☆
“Rubbish service”
Written on: 13/05/2013
I never received the email with the code to purchase my deal, when I went on the wowcher website the code was given as a PDF which obviously didn't work as a link to the company. I entered it manually but when I entered the discount code it was not accepted. I have emailed wowcher three times and not received a reply and I have emailed the company selling the goods an not received a reply from them either. I would never recommend wowche and am also now very wary of using any discount site. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 14/05/2013
Good Morning,
Thanks for your review.
Please would you email us on enquirers@wowcher.co.uk and we will look into this for you straight away.
Please would you put the subject title of your email as review centre so we can pick up your email as soon as it comes in.
Kind Regards
Wowcher Customer Services
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★☆☆☆☆
“Didn't answer my email”
Written on: 13/05/2013
Had a theatre email alert from them and I emailed them asking if they could tell me where the seats within the theatre would be as the person accompanying me is scared of heights! You've guessed it - blanked! Their loss - no sale. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 14/05/2013
Good Morning,
Thanks for your review and please accept our apologies for the delay in our response.
For future reference, if you have a query regarding one of our deals you can always contact the merchant directly as they will be able to give a more prompt and accurate response to a question such as yours. Merchant details can be found underneath the deal on the Wowcher website.
Kind Regards
Wowcher Customer Services
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See next 10 reviews
Showing 1 - 10 of 389 Reviews
★★★☆☆
“Should show postal charges”
Written on: 11/05/2013
I'm a new customer and haven't received my product yet so hopefully that will be ok . A bit dismayed to read all the negative comments and wish I had bothered to check out the site reviews as I doubt I would have placed an order. My main point is the fact P&P should be included after the price,I could find no mention of it although was not surprised with the final P&P extra charge. When you're paying for something you should be aware of any extra charges along side the sale price. Please do... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 13/05/2013
Good Morning,
We are very sorry to hear that you did not noticed the postage cost in our original deal. We do include this in the advert so customers can consider this prior to purchasing.
It is in the fine print section underneath the image on our website.
Kind Regards
Wowcher
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★☆☆☆☆
“No refund when I didn't even have the procedure!!”
Written on: 09/05/2013
I bought an offer for semi-permanent make up 2 areas for £199 a few weeks ago. I arranged an appointment with the merchant 'HD Permanent Make up' via text messages and phone calls and was all booked in for 27th april. A few days prior to my appointment, I text the merchant to see if I was having both procedures done on the same day and was led to believe this would be the case. On the day of the appointment I was on my was to the salon, when I received a phone call from the merchant asking... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 10/05/2013
Good Morning,
We are sorry to hear to that you are unhappy with the outcome of this request. We cannot discuss the details of personal queries on a public forum however if you want us to give a detailed breakdown of our decision please email enquiries@wowcher.co.uk with REVIEW in the subject.
Kind Regards
Wowcher
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Freya912's Comment
Written on: 10/05/2013
I have emailed several times. After I received your email yesterday I sent another email and am yet to receive a response.
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Freya912's Comment
Written on: 23/05/2013
Well I would like to say that since I put my review on here, Wowcher customer services have been great. I was awaiting a response from them after I emailed them in response to an email I received saying they were declining my refund. Well last Thursday I received an email from the manager saying they are investigating my complaint. And today I received an email to say that they would credit my Wowcher wallet with the sum of £199! This is all I wanted in the first place as I was over the 7 days so it was too late to request a refund. But I am happy with the outcome and how Wowcher dealt with it in the end. Although the merchant has still claimed the money and the credit has come from Wowcher not refunded from the merchant. I got the outcome I wanted in the end xx
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★☆☆☆☆
“No Refund”
Written on: 08/05/2013
Hi All, I have used Wowcher a few times before & it seemed to go well until I purchased a laptop from them. The laptop should have been delivered within a few months - it took 3 months!! When I finally received the laptop, it was not as expected & so I requested to return the item. They instructed me to re-send the item to the manufacturer (which I did) & I even received an email from Wowcher statingn they would refund me £89 into my Paypal account. I have not received the funds over 2... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 09/05/2013
Good Morning,
We are very sorry to hear that you have not yet received your refund. All refunds are processed within 5 working days and can take a few days to show back in your account.
If this has not occurred we would need our refunds team to investigate this matter. If you email enquiries@wowcher.co.uk with REVIEW in the subject we can make sure this is received by the correct department.
Kind Regards
Wowcher
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★☆☆☆☆
“Non Delivery no response from customer service to 3 emails”
Written on: 08/05/2013
I've emailed Wowcher 3 times since 4th April and the merchant once for a non delivery of a steamer I bought. I've not received any replies! This is a terrible service, I won't be using Wowcher again and will persist until I get a refund of my £25 or the item delivered. Very disappointed in customer service. My Order Number is 1385229 My Wowcher code is FNS75Q-5CVWJ3 Item Number is 1642904 (read more)
Visit wowcher.co.ukLilynikkilee's Comment
Written on: 17/05/2013
have you had a response ? ive had 2 items not delivered and 3 emails later no reply !! where do i go now ?
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★☆☆☆☆
“Offers are completely misleading!”
Written on: 03/05/2013
Saw a trip for 2 to Dublin advertised for £99. Decided it would be the perfect present for my friends 21st so booked under the impression all I had to do was ring up and confirm my dates and all would be sorted. How wrong I was. Rang the travel company who then went on to tell me the dates I requested were not available, something which I completely understood as I was aware it was subject to availability. Next I was told I could not fly from my requested airport of Liverpool and instead I... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 07/05/2013
Good Morning,
We are very sorry to hear that you have not been able to use this wowcher. We do advertise all deals as subject to availability.
If you have emailed enquiries@wowcher.co.uk we will be in touch shortly. We aim to respond within 3 working days however on occasion it can take longer than this. If you have been waiting more than 5 working days please resend with REVIEW in the subject line.
Kind Regards
Wowcher
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★☆☆☆☆
“Taken my money and got nothing”
Written on: 02/05/2013
Whet to purchase something on wowcher enterd my card details and it said my details where enterd incorrectly so checked them and they where correct and this happend aboutfour or five times and it kept saying my card details where incorrect so i gave up and I then checked my bank account and the money had been taken out of my bank account. So im about £100 out of pocket and have recieved nothing. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 03/05/2013
Good Morning
We are very sorry to hear that you have had a problem with purchasing this deal. If you can please email enquiries@wowcher.co.uk with REVIEW in the subject line so that we can look into this for you.
Kind Regards
Wowcher
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★☆☆☆☆
“Be warned - total theft of customers money and false...”
Written on: 02/05/2013
Bought and item and within 24 hours of receipt phoned Wowcher as I wanted to return the item as was nothing like described. Was emailed a pre-paid returns label and sent item back next day, with proof of postage. Emailed Wowcher several times - no response, phoned umpteen times - each time leaving a message within someone who said they would look into the matter and get someone to call back - 4 times, no calls back. To cut a long and vey frustrating story short, the returns label supplied... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 03/05/2013
Good Morning,
We are very sorry to hear that you were unhappy with the item you received. We do check and record every return that is send to us and would like the opportunity to look into this for you.
Can you please email enquiries@wowcher.co.uk with REVIEW in the subject so that we can investigate this.
Kind Regards
Wowcher
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★★★☆☆
“Still waiting for my 2nd order to arrive.”
Written on: 30/04/2013 by emanmohamed (1 review written)
My 1st order was smooth, got my earrings in 2 days from redeeming time, now I am waiting for my second order, it stated on the fine print that it MAY it up to 14 days for the item to arrive and tomorrow is the 14th day so hopefully I will be getting it although I have a bad feeling but will have to wait, yet I made another order today and I just hope I wont go through trouble and that I will receive my orders in time... fingers crossed Ill be getting my 2nd item tomorrow, I can worry about... (read more)
Visit wowcher.co.ukWowcher's Response to emanmohamed's Review
Written on: 01/05/2013
Good Morning,
We are sorry that you have not yet received your goods. All delivery times are provided by the merchant and are stated in working days so do not include weekends.
Usually delivery is well within the delivery time however on occasion it can take the full period to arrive.
If your item does not arrive within 14 working days please contact enquiries@wowcher.co.uk and we will be able to look into this for you.
Kind Regards
Wowcher
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Emanmohamed's reply to Wowcher's Comment
Written on: 01/05/2013
Thank you Wowcher, i will wait another week and see what happens.
Regards
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★☆☆☆☆
“No appointment, no refund, out of pocket by £79!”
Written on: 30/04/2013 by JessicaB24 (1 review written)
I bought 6 sessions of IPL from Wowcher for £79. It took me 5 days to get hold of the company (Innovation Dermal Clinique) by telephone (this was a bad sign already) and when I did finally get through they were very abrupt and rude. I explained I had bought IPL using Wowcher so would like to book an appointment, to which she immediately took my code to check (or so I thought, she has actually redeemed it). She then told me they were very booked up and if I wanted an appointment soon I would... (read more)
Visit wowcher.co.ukWowcher's Response to JessicaB24's Review
Written on: 30/04/2013
Good morning Jessica,
Thank you for your recent reviews on Review Centre. We are very sorry to hear that your feel as though your request for a refund was not dealt with as you wished. As your refund request was made via the Wowcher Promise Button we do not have any additional information relating to this, therefore it is subject to our standard terms and conditions.
As there are extenuating circumstances in your case, we would be happy to look into this matter further for you. As previously advised, simply reply to the last email you received from us and enter TRUST (or REVIEW) in the subject line. One of our advisors will contact as soon as we can upon receipt of your email to help you rectify this matter and bring it to a satisfactory close.
Kind regards
Wowcher
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★☆☆☆☆
“Wowcher is utter rubbish!”
Written on: 30/04/2013
I just bought a voucher for a duvet set which looked lovely for £13 instead of 39.99 when I got onto the website to redeem it I was shocked to see that they charged £5.99 for delivery of a duvet and two pillow cases which wowcher had failed to mention anywhere on their site!! So instead of wanting to pay the £13 plus the extra delivery cost I wanted a refund as I looked on their site I discovered I can't actually get my money back I can only get credit! For £13! It's a freaking joke!... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 01/05/2013
Good Morning,
We are very sorry to hear that you are unhappy with your order. Wowcher display any postage costs under the fine print section of the advert and also on the wowcher itself.
These are always made clear prior to purchase and we can only apologise if this was not seen.
With regards to refunds we will offer a full cash refund within 7 days of purchase provided the wowcher has not been used, after this time we can only offer credit.
If you can email enquiries@wowcher.co.uk with REVIEW in the subject line we can explain this further.
Kind Regards
Wowcher
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Unforgiving's Comment
Written on: 01/05/2013
Well I have just received an email from the people who offer the bedding and therefore the people wowcher essentially works with on this occasion saying that I have to choose another item because mine has been damaged. This is just a pisstake as my money has already been taken out of my account. So I want a refund seeing as I can't get the set I want in the first place. I've put in a request today but wowcher MIGHT get back to me in five days!!! I want my money back now! In my account today!
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See next 10 reviews
Showing 11 - 20 of 389 Reviews
★☆☆☆☆
“Bad Customer Services”
Written on: 28/04/2013
A merchant ripped me off (Raizes Brazilian Restaurant in Bethnal Green) as they came back to me half way through a meal and informed me that the wowcher I had supplied had already been redeemed and forced me to pay full price. On complaining to wowcher it took several emails and phone calls to get their attention. Eventually they wrote to Raizes who didn't bother to reply. Again chased wowcher several times as my contract was really with them and not the merchant, eventually I received the... (read more)
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★☆☆☆☆
“Disgusting Customer Service”
Written on: 25/04/2013 by AmandaBrowett (1 review written)
I recently purchased a wowcher with Risque - I had problems inputting the code given to me by wowcher, I then managed to get the code working after no response from Wowcher. I had a message pop up stating that my goods would be with me within 10 days as stated in the wowcher. This was on 3/4th April, and I have still not received my goods. The money has been taken from my account though!! I have emailed Wowcher several times and it takes them 5 days to respond to you, and then I was told I... (read more)
Visit wowcher.co.ukWowcher's Response to AmandaBrowett's Review
Written on: 26/04/2013
Good Morning
We are extremely sorry that you have had issues with this deal.
We do apologise that there have bee some delays in replying to you, we aim to respond to all queries within 3 working days however on occasion it can take us a few days more than this.
We have received your emails and someone will be in touch later today.
Kind Regards
Wowcher
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Amandabrowett's reply to Wowcher's Comment
Written on: 26/04/2013
Issues??? Is that a joke?
I find it absolutely ludicrous that you have only responded to me after I posted something on a public forum!!
May I suggest that you put some of that money that people never get back into employing more staff so you are better equipped to deal with complaints and issues!!
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Wowcher's reply to Amandabrowett's Comment
Written on: 29/04/2013
Good Morning
We cannot comment on individual cases on a public forum.
We have received your email and will be in touch shortly.
Kind Regards
Wowcher
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★☆☆☆☆
“A waste of time”
Written on: 25/04/2013
I am a uni student, trying to sort out a holiday with some friends and went through wowcher to book a cheap holiday. It initially looked like a fabulous deal, which we bought, however we ran in to problems as soon as we had handed over our money. Firstly trying to redeem on the partner website, we were told we needed a security code, which had not been provided by wowcher. We called wowcher, only to put on hold for 15 minutes, before hanging up, bearing in mind that calls are unreasonably... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 26/04/2013
Good Morning
We are very sorry to hear that you have been unhappy with the experience you have had with your Wowcher order.
Your Wowcher code can be accessed at any time by logging into your account and is also sent automatically once a deal ends on our site.
Wowcher advertise all deals on a subject to availability basis and the merchant is solely responsible for this. Unfortunately if the dates you require are unavailable then we have no alternative but to refund you.
Kind Regards
Wowcher
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★☆☆☆☆
“Customer Service Diabolical”
Written on: 22/04/2013 by Upsetwoman
Purchased two jewellery armoires, only one turned up and that was damaged, rung on three separate occasions and was just left on hold. Absolutely terrible. Would never use again and I will be telling everybody I know not to use them either. If I could give negative stars I would! (read more)
Visit wowcher.co.ukWowcher's Response to Upsetwoman's Review
Written on: 23/04/2013
Good Morning
We are very sorry to hear that you have had received a damaged item and have not been able to contact us regarding this. We do have a message taking service which handles and calls on hold for more than 4 minutes so we are unsure of why you were unable to get through.
Can you please email enquiries@wowcher.co.uk with REVIEW in the subject so that we can look into this matter for you.
Kind Regards
Wowcher
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Dawndelyse's Response to Upsetwoman's Review
Written on: 23/04/2013
I second your comment about diabolical customer service and after care. On the 11th Febuary 2013, I returned an Elgento Digital Bread maker, by registered mail because it wasn't a bread maker but a glorified electric baking tin. I had email responses from people at the Customer services department and from Wowcher, all promising to look into the matter and get back to me. I'm still waiting .... and waiting for the matter to come to a conclusion. I want my money back. I am soon going to take them to the Small Claims Court because I can see no end to this matter.The most galling thing about dealing with Wowcher is that there is no way you can contact them except by email and then you wait 72 hours for an answer. What kind of way is that to run a business? Why don't we all write to Associated Newspapers Chief Executive and complain about Wowcher? That might liven things us.
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Wowcher's reply to Dawndelyse's Comment
Written on: 24/04/2013
Good Morning,
We are very sorry to hear of your situation, we can be contacted by telephone and our number is clearly displayed on our website 0844 264 0417
If you can email enquiries@wowcher.co.uk with TRUST in the subject we can look into this for you.
Kind Regards
Wowcher
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★☆☆☆☆
“No response ”
Written on: 19/04/2013
Claimed credit online on the 6 April before wowcher expires (already accepting a 50% loss on the wowcher for the claiming within the 30 days and not redeeming). Got an automated message. Checked account but no wowcher credit. Emailed them on the enquiries@wowcher.co.uk address on the 12 April and then on the 16 April and we are now the 19 April and still no response and no credit. Will never use again. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 22/04/2013
Good Morning,
We are very sorry to hear that you have not yet received this credit.
So that we can locate this and advise on when it was issued can you email enquiries@wowcher.co.uk with REVIEW in the subject line. Please include your wowcher order number in this email.
Kind Regards
Wowcher
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★☆☆☆☆
“WOWCHER AT THE END TOOK THE SIDE OF THE MERCHANT AND I...”
Written on: 18/04/2013
I complaint to wowcher about a merchant I was using. The following is my complaint about the merchant I bought a wowcher online for a six session of laser. I was trying to schedule my first session but was told I have to do a patch test, which was fine by me, except that it took almost a month to schedule a patch test and another month to schedule my first appointment. That should have been my first clue that I should stop but unfortunately I continued given the positive reviews (sure... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 19/04/2013
Good afternoon,
We are very sorry to hear that your experience with Wowcher and with one of our merchants has not turned out as we had hoped. We will be more than happy to reopen this case and look further into this for you, simply email enquiries@wowcher.co.uk with REVIEW in the subject line and we will do our best to resolve this for you as soon as we can.
We look forward to hearing from you soon.
Kind regards
Wowcher
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Celene's Comment
Written on: 19/04/2013
Dear Wowcher,
I have done as you requested via this message with all my correspondence with you in regards to this merchant. Hopefully you will look into it more
Waiting for your reply
Regards,
Customer
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★☆☆☆☆
“NEVER USE WOWCHER !!!!!”
Written on: 17/04/2013
I had never used wowcher before bu decided to give I a go and order the cupcake decorating set, I got an email saying that the order ad been placed snd the money had been taken and that I then had to wait fr another mail. However, I never got this email which resulted in my offer to expiry. I am so angry with this website that thy are allowed to do this to people! I would not recommend this website to anybody! Worst thing I've ever used. My money was taken and I will not recirve the product! (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 18/04/2013
Good Afternoon,
We are very sorry to hear that you did not get the opportunity to use your wowcher. We send an email out automatically to all customers once the code is active an also a reminder approximately 14 days before the expiry date. Wowcher vouchers can also be accessed at any time by logging into your account.
If you can email enquiries@wowcher.co.uk with REVIEW in the subject we can look into this matter for you.
Kind Regards
Wowcher
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★☆☆☆☆
“DO NOT BOOK ANY SORT OF HOLIDAY WITH WOWCHER”
Written on: 15/04/2013 by geestyles8
Me and my partner saw a holiday deal for Malta, 70% off, we were just about to book it when I saw some pretty awful reviews about wowcher. We decided to call the hotel that the deal was with to make sure, turns out wowcher were falsely advertising a deal that had nothing to do with them and the hotel was going to cancel the deal, lucky we called. the worse part was wowcher kept the deal up for a further 4 days, which means so many people bought the deal and must have not gotten their money... (read more)
Visit wowcher.co.ukWowcher's Response to geestyles8's Review
Written on: 16/04/2013
Good Afternoon,
We can assure you that this deal was legitimate and ran through a third party booking agent and not the hotel directly.
We can only apologise that you have been given conflicting information and if you email enquiries@wowcher.co.uk with REVIEW in the subject line we will be able to explain this fully to you.
Kind Regards
Wowcher
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Wowcher's Response to geestyles8's Review
Written on: 16/04/2013
Good Afternoon,
We can assure you that this deal was legitimate and ran through a third party booking agent and not the hotel directly.
We can only apologise that you have been given conflicting information and if you email enquiries@wowcher.co.uk with REVIEW in the subject line we will be able to explain this fully to you.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Product not sent yet Money Taken along with Postage”
Written on: 12/04/2013 by MECS (1 review written)
I got the Wowcher Deals on my emails and saw a Television that I liked for my Bedroom, I had never Ordered from Wowcher before. I received an email stating my Order had been received, I then received another email which did not come through until 26/03/2013 at 17.13, I did not see this message until the 28/03/2013 as I am a Pensioner and was working late on the 27/03/2013 to earn a little extra money. The Code given on the email stated it expired on the 27/03/2013, yet as I did not see the... (read more)
Visit wowcher.co.ukWowcher's Response to MECS's Review
Written on: 15/04/2013
Good afternoon MECS,
We are very sorry to hear that you were unable to redeem your voucher in time for this deal. Please note, we always include the expiry date of our vouchers on each of the adverts on our website, I can only apologise if you missed this. Our terms and conditions state that expired vouchers cannot be redeemed or refunded.
However, we would be more than happy to look into this further for you if you can email enquiries@wowcher.co.uk with REVIEW in the subject line. One of our advisors will investigate this matter and see what we can do for you in terms of a resolution.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“Will never deal with them again, the are absolutely...”
Written on: 12/04/2013
The worst customer service I have ever experienced. They just dont care about your complaints and will just ignore and as one customer service rep patroinised me but I certainly gave as good as I got. They just want your money. I will never ever deal with them again! They are just plain and simply horrible. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 15/04/2013
Good afternoon,
We are very sorry to hear that you are unhappy with the level of service that you received from one of our telephone advisors. If you could provide us with more details by emailing enquiries@wowcher.co.uk with REVIEW in the subject line, one of our advisors will be more than happy to investigate these claims on your behalf. If needs be, we will take this issue further with our customer service managers.
Again, we are truly sorry if you feel as though you were patronised by one of our advisors, we are sure this is probably just a simple misunderstanding, but we will ensure this matter is dealt with accordingly when we hear from you.
Kind regards
Wowcher
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Showing 21 - 30 of 389 Reviews
★☆☆☆☆
“Customer service is an absolute disgrace”
Written on: 12/04/2013 by mikeyyd (1 review written)
due to the company not being able to fulfil the wowcher I bought I asked for refund - they take over 4 days to reply to your emails. It is the worst customer service I have ever come across. I asked for a full refund and am still waiting as they take over 4 days to reply to single emails. It has been 2 weeks now since my initial request for a refund for a product i never received....I will never, ever deal with wowcher again and will stick with Groupon and Wowcher - who actually value their... (read more)
Visit wowcher.co.ukWowcher's Response to mikeyyd's Review
Written on: 15/04/2013
Good afternoon mikeyyd,
We are very sorry for the delay in replying to your emails. We aim to reply to all emails within 3 working days of receipt, but unfortunately this can take longer at certain times.
If you are still waiting to hear back from us since your last email, please re-email enquiries@wowcher.co.uk with REVIEW in the subject line.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“Restaurant wowcher, shop closed even after booking...”
Written on: 12/04/2013
Bought a voucher for a Sushi Restaurant, booked tickets, and got a confirmation. Arrived with the three friends I booked with only to find a shut shop. No notice on the door, no email or phone call prior, and the patrons of the pub next door said we weren't the first customers with a booking that day who arrived to a closed door. Got no reply to enquiries as to why the restaurant was closed. And it's been 5 days with no response from wowcher. Horrible experience, having planned the night,... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 12/04/2013
Good afternoon
Thank you for contacting us today, we are very sorry to hear about the poor experience you've recently faced with a deal you purchased from our website. While we endeavour to ensure all suppliers and merchants can honour their deals to the full, sometimes situations outside of Wowcher’s control can cause events to not run as we’d hoped.
If you contact enquiries@wowcher.co.uk with REVIEW in the subject line, one of our advisors will be more than happy to look into this for you.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“They take your money and run!”
Written on: 11/04/2013 by Jenlow1 (1 review written)
As Wowcher only seem to respond to issues on public forums I have been forced to write a negative review in the hope that someone from the Wowcher team will actually respond!!! I purchased a steam mop through Wowcher in December as a Christmas Gift. The steam mop has now stopped working despite looking after it as stated in the manufacturors guidelines. Within the manufacturors instructions there is a web address to go to if you are having problems. After going to this web page it leads to... (read more)
Visit wowcher.co.ukWowcher's Response to Jenlow1's Review
Written on: 12/04/2013
Good afternoon Jenlow1
We are very sorry to hear about the problems you've encountered with the item you purchased from our website last year.
If you email enquiries@wowcher.co.uk with REVIEW in the subject line, one of our advisors will be more than happy to provide assistance and begin investigating this matter for you. We will also be able to provide information on how and where to return your faulty goods.
We look forward to hearing from you.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“lost 750 pounds”
Written on: 10/04/2013 by jolara
I bought a wowcher for clear braces for my son, the clinic closed, he did not get the braces and I can not get my money back- 750 pounds. What shall I do? The wowcher do not answer my emails. (read more)
Visit wowcher.co.ukWowcher's Response to jolara's Review
Written on: 11/04/2013
Good morning Jolara
We are very sorry to hear that one of your deals did not work out as you had hoped.
If you email enquiries@wowcher.co.uk with REVIEW in the subject line, one of our advisors would be more than happy to look into this for you.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“NEVER DEAL WITH WOWCHER”
Written on: 09/04/2013 by linda6234 (1 review written)
I would not even award them one star if the review page allowed no score!! I paid for three Galaxy three cases and as a result of Wowcher telling me the vouchers had not been redeemed (they had) I was conned into paying another 12.03 for postage In total that was 24.06 paid for the delivery and 29.97 for the goods. It took 12 emails to get the refund for the goods but they refuse to accept responsibiity for the postage paid to Kace. Kace chooses to ignore mails so as a direct result of... (read more)
Visit wowcher.co.uk
★★☆☆☆
“A highly disappointing experience”
Written on: 09/04/2013
I purchased a Wowcher for Atelier M in Putney. They seem to have since closed. I had used 3 of 6 appointments, but on my first appointment I had purchased an additional 6 at the same price. I received £15 per session not used. However, I was extremely disappointed as it was only through the initial Wowcher offer that I had spent the subsequent money on the further treatment. I think that it is very bad customer service and I would have appreciated a gesture other than the remaining... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 11/04/2013
Good morning
We are very sorry if you feel as though we have let you down on this occasion. While we endeavour to ensure all suppliers and merchants can honour their deals to the full, sometimes situations outside of Wowcher’s control can cause events to not run as we’d hoped.
If you would like to discuss this further, please email enquiries@wowcher.co.uk with REVIEW in the subject line. One of our advisors will be happy to discuss any concerns you have about this particular deal/merchant.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“Wowcher - No customer service and some dodgy suppliers!”
Written on: 07/04/2013
I am a regular customer with both Groupion, Living Social and Wowcher. However, after my latest experience with Wowcher I have lost all confidence in Wowcher. I purchased a massage with a company called Just Relax Therapies in Nottingham which is run by a lady called [name removed] , I booked my appointment and was astounded when I turned up at the building and she didn't answer. I had to ask another business who share the building to let me in. Once in I went up to the Just Relax Therapy... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 09/04/2013
Good morning
We are very sorry to hear of the negative experience you have had with the purchase you made through Wowcher.
We would be more than happy to assist you in resolving this matter, please ensure you email enquiries@wowcher.co.uk with REVIEW in the subject line and one of our advisors will contact you as soon as possible.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“Read the small print and shop around”
Written on: 05/04/2013 by SusieMo
My dad bought me and my partner a mini break but when we came to book it there were no weekend dates available and very limited midweek dates. We ended up with wowcher credit which we have managed to spend some of. The remainder we will loose, as after checking the deals daily there hasn't been anything we want. I emailed wowcher to ask them to extend the credit. After a week they have replied, refusing my request so we will now loose the money. Or I have 2 days to buy something I don't... (read more)
Visit wowcher.co.ukWowcher's Response to SusieMo's Review
Written on: 08/04/2013
Good Morning,
Thank you for your review, we are very sorry to hear that you are unhappy with the service you have received and with the deals that are currently available to buy on our website.
We can clarify that Wowcher only advertises these deals on behalf of other companies, we cannot be held responsible for the availability being offered by the merchants offering the deals. The discounts that we advertise are a true reflection of the price that the merchant will normally sell their product/service. We do not claim to sell goods/services at the cheapest prices, we aim to offer premium quality at competitive prices. Any surcharges for delivery, etc, will always be included on the advert prior to purchasing.
We do operate a refunds policy, which the purchaser of the voucher agrees to at the time of purchase. You can locate our refund terms here: http://www.wowcher.co.uk/faq.html
We would be more than happy to discuss these terms if you wish. Simply email us on enquiries@wowcher.co.uk with "REVIEW" in the subject line/title.
Kind regards
Wowcher
Reply to this comment
★☆☆☆☆
“DO NOT USE WOWCHER...EVER!!”
Written on: 02/04/2013 by Emylou80 (1 review written)
Would give zero stars if I could! Bought hair extensions in feb, phoned the salon about 50 times now and it just rings and rings then answer phone, left messages and sent emails...2 months later still nothing! I am rather concerned since it is impossible to get hold of the company, what happens if we don't get through and the voucher expires? What happens in the situation where a voucher has expires because the purchaser lived in hope that the company would call back to redeem? Or waited... (read more)
Visit wowcher.co.ukWowcher's Response to Emylou80's Review
Written on: 03/04/2013
Good Morning
We are very sorry to hear that this salon has not been in touch with you. We do aim to respond to all emails within 3 working days however due to the recent bank holiday this may take slightly longer.
If you are outside of this time please email us again at enquiries@wowcher.co.uk with REVIEW in the subject and we will look into this for you
Kind Regards
Wowcher
Reply to this comment
Emylou80's reply to Wowcher's Comment
Written on: 03/04/2013
I have emailed wowcher again yesterday, but it seems I am not the only one with a problem here.
Why doesn't wowcher work on customer service and actually reply to emails sent directly to them instead of spending time trawling through reviews?
It's incredible, I get a reply so promptly on here yet a direct complaint goes unanswered.
As I stated in my email, I am not interested in now having contact with this salon, as I would not trust anywhere that is this unprofessional to perform a treatment on me.
My voucher expires in may, however I expect a full refund (not a wowcher credit) well before this time.
Reply to this comment
Emylou80's reply to Emylou80's Comment
Written on: 03/04/2013
I have now been refunded in full and wowcher has said they will take my comments into consideration, for which I am grateful.
Many thanks.
Reply to this comment
★★☆☆☆
“credit card details”
Written on: 31/03/2013 by patientlywaitinh1
I want to change my credit card to pay for my woucher purchases. Icannot do this nor have the woucher e mail service got back to me as promised.Very poor service as I am stuck with a credit card I no longer want to use.Pull your finger out woucher -you take the money quick enough--lets have some service. HOW DO I CHANGE MY CARD??????? I do not want to cancel (read more)
Visit wowcher.co.ukWowcher's Response to patientlywaitinh1's Review
Written on: 02/04/2013
Good Evening
We aim to respond to all emails within 3 working days and can only apologise if you have been waiting longer than this.
You can change your card details by logging into your wowcher account and selecting the my details tab.
This has to be done on a computer as details cannot be changed on a mobile phone or tablet.
Kind Regards
Wowcher
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See next 10 reviews
Showing 31 - 40 of 389 Reviews
★☆☆☆☆
“Bad customer service”
Written on: 28/03/2013
Just taking money from the account and saying the voucher date is expired we can't do any thing. Straight away cheating Infront of you. Very very bad customer service experience want to talk with responsible person with in 2 3 days can't get it...the lady called [name removed] who work at the operator told me that [name removed] will give me a call but don't know when amazing . (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 02/04/2013
Good Evening
We are very sorry to hear that you are unhappy with the service we have provided.
All of our wowchers are issued with a specified redemption period after which time they can no longer be used. This is shown on the advertisement prior to purchase.
With regards to our phone service, we have a message taking service that answers the call if we are unable to handle the call immediately. As they are unable to deal with the query they take a detailed message and we then call you back. We aim to carry out all call backs within 48 hours.
If you are still waiting please email us at enquiries@wowcher.co.uk with REVIEW in the subject so we can address your issues.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Faulty good no response from merchant or wowcher”
Written on: 26/03/2013
I ordered two bracelets from Illuminata for birthday presents and chased the merchant several times as goods had not been received and received no response to my emails. Today 26th March one bracelet has arrived broken. I have now been told by Wowcher that I need to get my money back from the merchant and not them. If they are not responding to correspondence I have no chance. The whole experience has been a nightmare and not one I will be repeating. (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 27/03/2013
Good Morning
We are very sorry to hear that you goods have not arrived in a suitable fashion.
We do advise to contact the merchant in the first instance if you have a problem as this usually gets the fastest response however if this is proving to be difficult then we will of course intervene on your behalf.
Please email enquiries@wowcher.co.uk with REVIEW in the subject line so we can assist you.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“IGNORED EMAILS, BOTH WOWCHER AND MERCHANT,?? RUBBISH”
Written on: 26/03/2013 by sarahrudd123
Bought an online make up course off wowcher from trendimi that was supposed to have been reduced from £309 to £29, i knew that was aload of rubbish anyway but thought its only 30quid why not give it a go before i invest in a normal make up course. gpot my wowcher code through fine, entered all my details on trendimi on the 20.03.13 and still waiting for my confirmation email back so i can log on? baring in mind you only get 45 days use and i have already been connected for 6 days and... (read more)
Visit wowcher.co.ukWowcher's Response to sarahrudd123's Review
Written on: 27/03/2013
Good Morning
We are very sorry to hear that you have not heard back from the merchant to date.
We do aim to answer all emails as quickly as we can however if you do not get through within 4 minute you are transferred to our message taking service where you can leave your details and we will call you back therefore we am unsure why you have been on hold for 14 minutes.
Our number is a local rate number and is charged at a local rate when called from a land line.
If you can email us at enquiries@wowcher.co.uk with your telephone number we will call you back.
Please put REVIEW in the subject line.
Kind Regards
Wowcher
Reply to this comment
★★☆☆☆
“Faulty Goods, Inflated Price Tag”
Written on: 21/03/2013 by leox5000 (1 review written)
I purchased a wowcher for a onesie that an company had been selling for £80 and had been reduced to £20. I managed to purchase the wowcher and order the product with no issues. For £80 I'm expecting a garment of similar quality to Republic Onesies, and Onepieces However upon the receipt of the one site, I merely had to take it out of the packaging to see it may have been sold by the site for £80 but it was actually a 'cheap' onesie which is actually being sold on ebay for £19.99... (read more)
Visit wowcher.co.ukWowcher's Response to leox5000's Review
Written on: 22/03/2013
Good Morning
We are very sorry to hear that you have received a faulty item from the merchant on this occasion.
We do monitor all of our merchants closely and check all items before we agree to advertise them.
If you have emailed us we aim to respond within 72 hours.
As all of our merchant have different returns policies please check k their website for returns details.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“BE WARNED - you cannot remove your card details from site”
Written on: 20/03/2013 by ComfySandals
Wowcher permanently stores your card details THERE IS NO OPTION TO REMOVE. When I phoned having inadvertly ordered a second purchase I asked where I could go to remove my card details no one believed me that I couldn't remove them they had to log on to their own account and see for themselves. When I asked to speak to a manager; (Umar) as I perceived this as a great concern he said someone had raised it a meeting but it couldnt say more than that. He told me I could clear the cookies. THIS... (read more)
Visit wowcher.co.ukWowcher's Response to ComfySandals's Review
Written on: 22/03/2013
Good Afternoon
We are very sorry to hear that there has been some confusion over this matter.
Wowcher do not store any card details on our site, your details are stored on a highly secure finance system and when you log into your account they are pulled from this for ease of purchase.
We can remove this function manually should you wish and we will be investigating why you were told otherwise.
Please email enquiries@wowcher.co.uk with TRUST in the subject line and we will action this for you.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Wowcher are still selling £19 vouchers for a hair...”
Written on: 20/03/2013
Wowcher are still selling £19 vouchers for a hair dressing salon in London, called Turquoise, on Rathbone st, that does not exist and closed down for business 4 months ago. Don't buy them! You will struggle getting your money back if at all! Unbelievable that Wowcher gets away with it... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 22/03/2013
Good Morning
We have not sold any deals for Turquoise hair since January.
If have have seen a recent advert for this salon with Wowcher name associated with it can you please sent this to enquiries@wowcher.co.uk with REVIEW in the subject so we can investigate where this has come from.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Avoid like the plague!”
Written on: 14/03/2013
Terrible company. They should be reported. Not even worthy of one star. I have to admit that I did buy a mascara and everything went fine but I have bought two other things ( hair extensions and driving lessons) which are horrendous. I'm being ignored by the companies and wowcher! Luckily I managed to get my money back from wowcher for the hair extensions and I am trying to do the same for the driving lessons but the company and wowcher are ignoring all my emails. I've been trying to... (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 15/03/2013
Good Afternoon
We are very sorry to hear that you have had difficulty with these deals. We do aim to respond to all customers within 72 hours.
If you have not heard from us within this time it would suggest that we have not received your correspondence.
Please email us at enquires@wowcher.co.uk with REVIEW in the subject so that we can address this.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Joke of a company.”
Written on: 14/03/2013 by msjaffacake (1 review written)
Ok I have used Wowcher in the past, I have had mixed service from them. This time is the last time I use them. I bought a pair of foldable shoes. They ended as normal and I got the code. The link that was given didnt work, so I went onto the Merchants site and tried to get them through that and put the code in at checkout, which 99% of companies have! In the end I boght the shoes but at fll price!I contacted the merchant and wowcher, and both said to contact the other. The payment has come... (read more)
Visit wowcher.co.ukWowcher's Response to msjaffacake's Review
Written on: 15/03/2013
Good Afternoon
We are very sorry to hear that you have not heard back from us regarding this.
We aim to respond to all emails within 72 hours however if you have not heard back within this time please email us again with REVIEW in the subject as it suggests we have not received your correspondence.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Read before you buy”
Written on: 12/03/2013 by Rosen (1 review written)
Hi,lets start like that, I'm using lots of this kind of web sites:Groupon,Livingsocial,Amazon and have lots of experience before I start using Wowcher,but this is the only one site witch treats the customers that way,(any other company when you make a contact and have a question you got a answer in next day and that how needs to be if you care for your customers),I didn't know and I just realize after I read all this reviews that this is the politic of the company and that's how it works.So... (read more)
Visit wowcher.co.ukWowcher's Response to Rosen's Review
Written on: 15/03/2013
Good Afternoon Rosen,
We are very sorry to hear of the experience that you have had with this purchase. We have checked your correspondence record and we have provided you with the returns address which for this item is wowcher returns. We do aim to respond to all correspondence within 72 hours we do not offer a next day response service at this time.
If you can return the camera to the address given we can look into arranging an replacement.
If you require any further information or you have not received the email with the returns information please email enquiries@wowcher.co.uk with TRUST in the subject line.
Kind Regards
Wowcher
Reply to this comment
★☆☆☆☆
“Dreadful Service”
Written on: 12/03/2013
Booked an anniversary overnight stay for Edinburgh in early December. No response from the hotel about our reservation after trying to email and call. Have been trying to get a refund for the past 4 weeks, keep get fobbed off by wowcher and ignored by hotel. If this is not resolved soon we will be contacting trading standards. I will never use wowcher again their customer service is a joke! (read more)
Visit wowcher.co.ukWowcher's Comment
Written on: 12/03/2013
Good Morning
We are very sorry to hear that you have not been able to make a booking at the hotel.
Can you please email enquiries@wowcher.co.uk with REVIEW in the subject so that we can look into this matter.
Kind Regards
Wowcher
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Showing 41 - 50 of 389 Reviews
overview
wowcher.co.uk
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Wowcher's Response to fdcman's Review
Written on: 23/05/2013
Good Evening,
We are very sorry to hear that you have not received a response to your query to date. We do aim to respond to all correspondence within 3 working days however on occasion it can take us a little while longer.
If you can email us at enquiries@wowcher.co.uk with REVIEW in the subject we can assist you with your query.
Kind Regards
Wowcher