Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“Be careful when booking holidays”

Written on: 25/11/2014 by Ayliny1959 (1 review written)

I booked a holiday to Turkey about 5 months ago but unfortunately became unwell and could not go, I contacted Wowcher to see if I could get a refund and they just keep passing me over to the Merchant who have ignored all my emails, also the holiday didnt mention that we had to take 2 flights to Turkey usually its a straight forward 4 hour flight, if I would have known this, I would never have booked it.It seems I might lose out on nearly £400 which is a lot to lose, never again !!!… Read Full Review

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“Bad selection of merchants and refund policy”

Written on: 25/11/2014 by Carter1945 (1 review written)

I purchased a wowcher for hair extensions and when I arrived at the merchants she said that she wouldn’t / couldn’t offer the advertised deal for me. She insisted that she give me something else even though I asked for a refund. I reluctantly continued and the end result was awful - not what I wanted (she ignored my request) and just poor really. I contacted wowcher - they told me to contact merchant. I sent 3 emails, 5 text messages and tried to call - No reply. Wowcher offer me a credit I… Read Full Review

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“Fake. Fake. Fake stay away”

Written on: 22/11/2014 by MrCsHD (1 review written)

Just like many people, I Purchased some headphones for £19.99 supposed to be £100 but the quality was really cheap & nasty & nothing like the ones in the picture (which is false advertising by the way) they didnt hold the charge & after reading some reviews Ive been fortunate, I did send the item back (signed for) for proof & is currently in the process of receiving my refund. Wowcher obviously use companies that sell cheap fake look a likes so needs to be completely avoided. Also they held… Read Full Review

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“I think this is a rip-off.”

Written on: 17/11/2014 by KorbinWatkins7 (1 review written)

When you pay it seems as if you have bought the goods, but they send you an email to say that they will send you a code after a few days in another email. This second email is easy to miss, mine went into my spam folder. If you don't use the code in a week or so you lose your money. I've just realized I have lost £15, I don't see how this can be legal. I won't use them again… Read Full Review

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“Total let down Worth a ZERO”

Written on: 11/11/2014 by TateSalazar (1 review written)

booked a holiday as a present. Turns out the holiday didn't exist. Wowchers response 6 days before departure. We have no control over the offers we present but as a gesture of goodwill we will give you a refund of less than you paid. Oh and it has to be in wow her vouchers. Terrible service and customer services kept passing the buck saying complaints are better positioned to handle this. Will never use again Would give them a 0 but They don't allow it… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Absolute rip off”

Written on: 08/11/2014 by Comptonjt226 (1 review written)

Bought a present for my mum from all her grandchildren, a trip to Prague, it was a rip off, trip didn't exist but now they only want to give them a part refund and then offered the rest in vouchers, yeah like we would ever trust booking with you again . … Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your trip to Prague.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Dont Bother !!!!!!”

Written on: 06/11/2014

Well its the first time I have used Wowcher..... and now the last I ordered a crystal poppy brooch two weeks ago, I have emailed the seller, but got no reply, I have emailed Wowcher, they said get in touch with the seller, and they were sorry !!!! Not good enough, I now want my money back and will look elsewhere… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your brooch.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Good service”

Written on: 06/11/2014 by Kayah455 (1 review written)

I purchased from wow her with high hopes of getting w good deal. I spent about £100 on a few items and after looking at some of the reviews I thought I would never receive them. One item came a little bit late but they all arrived and were exactly as they said on the advert! I would definitely order again… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your orders.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Shoddy goods, shady company”

Written on: 05/11/2014 by wiwunze (1 review written)

Paid £60 for a food mixer with an electrical fault (takes long time for power to get through to turn it on). Told them a week ago and their supplier (wowcher direct, believe it or not) were meant to contact me by Monday past. Nothing from them so I posted on another review site where wowcher replied 'email us at this addie). Did that 2 days ago, no response. Had to contact trading standards for advice and, another email to wowcher..dont imagine theyll reply so tomorrow will be mail to ASA… Read Full Review

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Wowcher's Response to wiwunze's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your food mixer.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Total lack of care”

Written on: 03/11/2014 by stevieb10000 (1 review written)

I ordered a product from this company from an email received from them. The goods were a buy it now and I paid through paypal. T|he goods never arrived so I emailed WOWCHER to find out where my goods were. I did get a reply which stated that I had ordered after the voucher cut off date. (bearing in mind I ordered within 2 days of getting the email). I then replied to this and asked that my money be refunded. Guess what ?? They stated that in their small print they do not issue refunds on items… Read Full Review

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Wowcher's Response to stevieb10000's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“lack of communication”

Written on: 26/10/2014 by Philipu52 (1 review written)

i must say i am completely appalled with the service i placed orders back in September and have still not received a single delivery. I have sent several emails of complaint and then low and behold i received a mail from the customer service asking for a phone number so they could contact me, i provided this and still they have not been bothered to get in touch. They were quick enough to take my money but no goods provided!… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“The Russian Roulette Website of On-Line Shopping”

Written on: 23/10/2014 by ConsumersActsWithTheirFingers (1 review written)

When it goes well and the product meets your expectations, this site is fine. Although as you pay for the product straight away I cannot understand why you can't just place the order at the time instead of having to redeemed a voucher. I am going to close my account because when you have a query, issue or problem you go around the houses with the FAQ, getting through to an operator is painful and then it doesn't get solved to your satisfaction. I also think it is interesting when a company… Read Full Review

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Wowcher's Response to ConsumersActsWithTheirFingers's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Wrong item - can't get the problem resolved”

Written on: 18/10/2014 by Dominiqueb68 (1 review written)

We have bought an armchair, the seller sent wrong one and we can't get the Wowcher to resolve it. We've had this big box sitting in the way for a month now, and every time we try to speak to Wowcher, they say they will deal with it and ask to wait 72 hours for response. When we try to chase it, they say they will check it and ask to wait another 72 hours before calling again. We keep calling every 72 hours now (long queues, emails are ignored), no progress or updates whatsoever, the box is in… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your armchair.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Purchased 3 deals on wowchers on 23rd September and...”

Written on: 15/10/2014 by Abernathy414 (1 review written)

Purchased 3 deals on wowchers on 23rd September and redeemed all of them immediately. All items should have been delivered within 10 days and nothing arrived. Contacted the manufacturers directly by email ( there was no phone number to call) and wowchers on several occasions and still nothing. Very disappointed!!!… Read Full Review

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Vamplass's Comment

Written on: 23/10/2014

This sounds like the same issue I'm having. Your items aren't coming from the treasure chest ny any chance.

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Angrybunny's Comment

Written on: 29/10/2014

I cannot believe it they actually advertised the same products from the same company again knowing that nothing is going to be sent out to the customers. My was from London Exchainstore Ltd. Wowchers have now offered to refund the money after so many emails but not the postage paid which I guess is better than nothing.

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchases.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Good quality ”

Written on: 09/10/2014 by DorianPereira169 (1 review written)

First time I have used the service and I loved the product I received in the mail. Great price, good quality and fast delivery. Told my friend to order as well and she was also very pleased :)… Read Full Review

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“rubbish service”

Written on: 09/10/2014 by BrennaMcQueen13 (1 review written)

My mistakes entirely. I have lost £120 from this company because I did not follow their very tight rules. Be very careful if you are dealing with them. I missed out on 2 deals, one because when I tried to redeem it, it gave me a future date and when I went back, a couple of days after that, the item had 'expired' ie lost. The other deal was one of two identical items bought at the same time, I redeemed one of them, thinking it was both as I had not bought them separately, and subsequently… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your order.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Waste of money and Bad bad customer service!!!!!”

Written on: 08/10/2014 by Jadon291 (1 review written)

I brought a sofabed from Wowcher in Feb/March this year, which turned out to be of poor quality and the leg broke within 4 months of purchasing. I contacted Wowcher asking for a refund, and they put me in touch with the manufacturer who offered to send out a replacement leg. I responded and requested a refund as the sofa is clearly of poor quality and and not fit for purpose. The manufacturer asked for pictures of the broken leg and asked what type of flooring I have and what grips I used. I… Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your sofa bed.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Buyer beware- do not trust!”

Written on: 24/09/2014 by WendyMilne (1 review written)

Bought a deal and phoned to book a week before end of voucher validity. The merchant told me they were overbooked and could not offer any dates free. I was told to contact wowcher and ask for a refund, - I did this by email and was only offered a £5 wowcher credit and no refund. So I spent and age getting throug to wowcher by phone and was told basically it was my own fault for not booking straight away, and they would not offer me my money back, as i should have apparently known this! Now the… Read Full Review

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Wowcher's Response to WendyMilne's Review

Written on: 12/11/2014

Good Morning,

We are very sorry to hear what has happened in regards to your booking.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Worst company ever”

Written on: 23/09/2014

have tried for weeks to unsubscribe from their email with no luck Have tried to make contact with the company and still no luck They are obviously too big a company and ignore customers requests … Read Full Review

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Wowcher's Comment

Written on: 12/11/2014

Good Morning,

I'm extremely sorry to hear you are having issues unsubscribing.

Please can you email us with UNSUBSCRIBE in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Terrbile Service”

Written on: 23/09/2014 by ashy90 (1 review written)

terrible service, customer services very unhelpful. happy enough to take the money from your account but not very happy dealing no goods being received after 4 weeks of waiting, and the company the wowcher was for not contactable. very hard work trying to get a refund. after waiting over 3 weeks for my good I contacted wowcher and still had to wait a week before they are willing to do anything regarding the issue. terrible service !!! never going to use them again… Read Full Review

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