Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

“no watch”

Written on: 22/08/2014 by Marissa266 (1 review written)

I've been waiting over a month and now magic diamonds have replied saying they ship out every day and my parcel will be with me at the end of this week.Im gona wait until this week if nothing then im gona report them to trading standards… Read Full Review

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“Broken item”

Written on: 21/08/2014 by Royce1 (1 review written)

I purchased a shoe rack, but the item was broken. I contacted wowcher costumer service, but no action has been taken I also have bought 8 hair styling pieces, but there was missing part in the box. Contacted wowcher again and they said the seller will contact me shortly, 3 weeks has passed and none of my issues has been dealt. … Read Full Review

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“No Delivery”

Written on: 19/08/2014 by Chodha09 (1 review written)

I have shopped on wowcher lately and have still not received my item purchased. I have received 2 e-mails saying that the supplier will contact me within 72 hours it is now 7 days later - what rubbish spoke to a customer advisor did not even try to help. No mention of refunding me and no item surely this is not right?… Read Full Review

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Wowcher's Response to Chodha09's Review

Written on: 20/08/2014

Good Afternoon,

As the goods are dispatched by an external merchant we do need to direct any queries to them in the first instance however if they have not replied we will always look for alternative solutions. If you can email me, with REVIEW CENTRE in the subject I can look into this for you.

Kind Regards
Kerry

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Chodha09's reply to Wowcher's Comment

Written on: 21/08/2014

I called Wowcher on Monday 18/08 the customer rep was very unhelpful I asked if I could contact the merchant as they have not contacted me I was told NO. I am still waiting for my goods I have had no reply from my e-mail sent to Wowcher yesterday 20/08. This is now appalling and as it was a Ne Home present wow cher have dissapointed me. To be honest I am actually stressed out by this order, I am waiting for more orders to arrive which I placed by Wowcher, I will not be doing anymore....

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“Awful, ghost merchants”

Written on: 19/08/2014

I have bought twice from them and twice I couldn't get hold of the merchant, to redeem my voucher. On the first occasion I bought a massage and it took me ages the book an appointment, that would get cancelled every time after 10 minutes. It went on for two weeks, until I decided to ask for a refund. Wowcher.co.uk gave me a credit and I used it to buy a new massage, from a different merchant. Guess what? Same again is happening. Since June I haven't been able to speak to the merchant yet. I… Read Full Review

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Wowcher's Comment

Written on: 20/08/2014

Good Afternoon,

I can assure you we vet all of our merchants thoroughly before we advertise deals on our website so I am very sorry to hear of the experiences you have had.
If you can email me, I can sort this out for you.
Please put REVIEW CENTRE in the subject line

Kind Regards
Kerry

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“magicdiamonds nonexistant watch”

Written on: 18/08/2014 by claireld34 (1 review written)

I ordered my magic diamond watch on the 8th July. I was very keen, so emailed them to ask when it was coming, told to wait 10 working days for delivery. That came and went. Tried emailing them several times, nothing. Then they told me I had to wait, did not reply when I pointed out it was well over the 10 days! I got in touch with wowcher out of desperation, and the company emailed to tell me they'd sent the watch out, to have it returned to them! But over a month later I dontdon't have my… Read Full Review

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Wowcher's Response to claireld34's Review

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

Wowcher

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“Disappointing ”

Written on: 15/08/2014 by saEaton400 (1 review written)

I am highly disappointed how Wowcher works. Finally I have received my item today, but I had to write 4 email, and make a phone call. My last email was quite angry and it does work. So if you did not received your item and you want it, write an angry feedback and next day you will get it. The customer service is ok, but not the best. They said straight to contact this or that, but they do not need to do nothing. over all i am happy with my product, but if anyone want the item quicker than… Read Full Review

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“Unable to Redeem Code”

Written on: 15/08/2014 by 487Allison (1 review written)

As title suggests I was unable to redeem code, attempted to contact Wowcher and waited 10 minutes on hold and then cut off! I have emailed them asking them to make contact and all I have up until now is a generic response email. I have had to log dispute via PayPal. I will be cancelling subscription to wowcher once bit ten and all that!!… Read Full Review

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“no parcel”

Written on: 14/08/2014 by sofy889 (1 review written)

Havn't received a watch that I order over a month ago they've asked for my wowcher code but still no watch… Read Full Review

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Tyradolphin's Response to sofy889's Review

Written on: 15/08/2014

They have done the same thing with me and im absolutely disgusted. They dont reply to my emails and have said they lost my order. Ive asked them three times for a customer service number but nothing.

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Wowcher's Response to sofy889's Review

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“quick to take money but no goods!!!!”

Written on: 08/08/2014 by 488Velez (1 review written)

Ordered off wowcher for the first time and never again. Ordered a watch off magic diamond on 16 july 14, been a month and still no goods but money taken out. Numerous emails sent no reply!! No contact number. NOT HAPPY at all as i have put my personal details on a webiste which is recommended by wowcher. SO MANY complaints similar to mine but wowcher are still selling the product!!!!!!why???? This will be taken further!!!!!!! … Read Full Review

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Power79's Comment

Written on: 10/08/2014

I have experienced the exact same thing. I'm still waiting for my order, sent e-mails to magic diamond and no reply, frustrating that no contact number is available, can I ask if you've managed to sort your problem out yet??

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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Patribeatri's Comment

Written on: 13/08/2014

Wowcher bad service. I always buy in groupon Amaxon ebay Aliexpress i never had problem with the products.
Never again buy in wowcher. Stop stolen the money to the people. Rubbish WOWCHER. You are Rubbish.......

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Dw1803's Comment

Written on: 12/08/2014

Hi, I have exactly the same problem!! I ordered this back in July and am still waiting for my watch. I have emailed Magic diamonds so many times and nothing!!!
Have you received your watch? I am going to speak to WOWCHER to see if they
can contact someone or I want a refund!

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Patribeatri's Comment

Written on: 13/08/2014

HI I got the same problem i bought a watch y paid 3,99 for the post £12 for the watch to magic diamonds im stil waiting. They dont answer my email. What a bad company.

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Donaanika's Comment

Written on: 14/08/2014

The same thing has happened to me. I went to the address in Baker Street, a different company is there in the name of Coddan, which itself has bad reviews about them. Wowcher is not doing any things and Magic Diamonds last email to me said the watch must have lost in the post and would post a replacement - nothing received. will never order anything from Wowcher again.

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“First time ordering from Wowcher and would never order...”

Written on: 04/08/2014 by Celestec168 (1 review written)

First time ordering from Wowcher and would never order again. Ordered a rattan coffee set for £200.00 and the quality is very poor. Wowcher claim it was worth over £500.00 but definitely a cheap alternative. Coffee table id so cheap it's not even coming out of the garage. Don't usually write reviews but feeling robbed… Read Full Review

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“Poor Quality and took forever to deliver”

Written on: 04/08/2014 by Maxiebaby (1 review written)

I ordered a bed set which stated reduced from £49.99 to £16.99 so you would think good quality. Not only did it take 3 weeks for delivery the I could of got better quality from the local market stall. I washed it before placing on my bed and I have already noticed 2 pulls in the material. I will happy never use Wowcher again, remember cheap means cheap and you get what you pay for… Read Full Review

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“Prices unrealistic”

Written on: 02/08/2014 by Royce110 (1 review written)

Prices posted for sale are usually the price you would see the item for sale for in shops then they just up the was price ridiculously higher to make out the item has a major discount. I have also ordered items in the past and waited weeks for them won't be using again… Read Full Review

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“I ordered for the first time ( and the last) after...”

Written on: 31/07/2014

I ordered for the first time ( and the last) after seeing t.v advert. I ordered a 12 piece clip lock storage box set, costing 5.99 with 3.99 p and p, it would take 10 working days to deliver from e global shoppers. 15 working day later i was stil waiting, i made calls to wowcher who said it was nothing to do with them and i would have to contact eglobal shoppers, i emailed both companies putting in writing my disgust at having to wait so long for some sandwich boxes! I heard nothing from… Read Full Review

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“FIX UP OR GET THE HELL OUT OF BUSINESS!”

Written on: 30/07/2014 by Lopez329 (1 review written)

Never once did I give a complain to groupon and I have been buying from them for a while but WOWCHER...you are the most annoying business I ever had to deal with!.. Driving lessons fell through...no contact whatsoever... Watch purchased fell through still awaiting no word from wowcher and the company. Come on people! Bad news travels further and faster than good news...Fix up!… Read Full Review

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“Didnt arrive”

Written on: 29/07/2014 by daviddeak (1 review written)

Ordered a product, paid and it never arrived. The seller (not wowcher) never answered the emails sent by wowcher. 5 weeks passed and all wowcher offered me was a wowcher credit to spend on future purchases !!!! I have no intention of purchasing from wowcher again nor might there be anything i would want to purchase, so basically i lose my money however wowcher and the supplier get theirs… Read Full Review

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Wowcher's Response to daviddeak's Review

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“I bought a voucher for a watch from magic diamonds....”

Written on: 28/07/2014 by Cashg254 (1 review written)

I bought a voucher for a watch from magic diamonds. They never sent the watch and have ignored any emails I have sent. No refund for postage and wowcher have been less than helpful. They emailed the company twice knowing they have ignored previous emails as they don't even have a contact number for magic diamonds. If I accept a refund from wowcher for the voucher amount, they will not investigate what happened as quoted by the agent 'they will say customer has got her money back so what's her… Read Full Review

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Mslouc's Comment

Written on: 30/07/2014

i am in the same situation as you, I think we have been tricked. I did a google search for Magic Diamonds 124 Baker Street London and there is no building that shows the company as well as this there are reviews on the address about how it is not a real address.

Wowcher is STUPID and their inability to communicate and tell us what is going on is really bad.This is the 2nd time i have not had my order deliver and because of this I am stuck with vouchers I don't need as I never want to order from them. Well guess what they have messed with the wrong person. I am going to take them to Trading Standards as they do not make sure that the companies they deal with are genuine.

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Sal1980's Comment

Written on: 31/07/2014

I agree. I also told them about the info from Google and that there isn't even a contact number for the company so it all looks dodgy. Apparently they have had 'no other issues with magic diamonds'. The thing is, they have extended the offer and are still selling them even though they know people are having issues. I am waiting for my refund off wowcher but I'll probably not get my postage back so like you, I am going to report them to trading standards. Good luck :-)

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Xxxlucyxxx87's Comment

Written on: 01/08/2014

I have also had this problem. I too searched the company which basically showed as being non existant. I bought the watch £12 + £3.99 delivery on 12th July my account was always pending and ive just gone on now and it says complete and order shipped which i very much doubt. Ive emailed the company twice and emailed wowcher twice said i want a refund as now some bogus company has my bank details and home details which im not happy with. By the sounds of it wowcher arent prepared to do anything and i dont want a credit from them as will never use them again. I have never had a problem with groupon and bought from them many times.

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Sal1980's Comment

Written on: 01/08/2014

Hiya, I chased wowcher again today and spoke to a manager called umar. He said that the reason the watches haven't been delivered is because magic diamonds had a delay from their own suppliers and didn't receive the stock in time so lots of orders are late. He couldn't give me a reason as to why, if the orders that had already been accepted couldn't be fulfilled, why on earth are they allowing more people to buy the vouchers for this offer??? It took me about 6 phone calls to even get that explanation but I don't want my order now anyway and have accepted a refund. Doubt I'll see my postage fee any time soon but he did give me a credit to my account for the 'inconvenience' although I very much doubt I'll touch another wowcher deal with a barge poll.

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Gdene's Comment

Written on: 31/07/2014

Hi - same situation for me, I have told Wowcher on several occasions that the company does not exist as I also found out through google streetmap search. Wowcher assured me that it does exist as they do a thorough vetting of all companies they deal with. They said they would follow this up but all they did was email them which I had done myself. They said they could credit my wowcher account with the 12.00 but I have told them I won't accept that, they have advertised a product with a company that does not exist and therefore I want the money paid back into the account it was paid from (in good faith) and that they can also refund the postage fee paid to the non existent company Magic diamonds as I will be closing my subscription with Wowcher and will never ever use them again. I am going to follow suit and report Wowcher to Trading Standards. We need to post this everywhere.

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“Awfull!!! company refuses to refund!!”

Written on: 28/07/2014 by JsimsJsimsfreeplay (1 review written)

I bought 2 wowchers to be redeemed from DVAboutique.com for 2 pair of colored lenses. I received the lenses, extremely poor quality, didnt even had the chance to wear them as I was afraid it will cause some infection in my eyes. I called to company and spoke to this lady from the head office, and explained the situation. Her response was: "You cant receive a refund just because you dont like the lens!, if you dont like them is just your own personal view! The lens in fact are a very good… Read Full Review

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Wowcher's Response to JsimsJsimsfreeplay's Review

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“Bad products ”

Written on: 23/07/2014

Would not purchase from site again bought a couple of so called deals that were awful one was a two night break in a so called luxury hotel in the new forest... Would have been more comfortable in fawlty towers when it was being demolished!!!! Have not used site again and doubtful to do so… Read Full Review

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Wowcher's Comment

Written on: 19/08/2014

Good Morning,

We are very sorry to hear what has happened in regards to your purchase.

Please can you email us with Review Centre in the subject line and we will look into this matter

Many thanks,

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“ADI NETWORK 2 Months and no Driving lesson”

Written on: 23/07/2014 by rplayer (2 reviews written)

June 3rd 2014 bought the advertised driving lesson voucher on Wowcher for the ADI Network. Filled out the form and waited as per the instructions. It says usually you will recieve a phone call within a couple of days but it could take up to a week. A month later i sent a compalint to Wowcher who sent a premade email so i replied fine payapal dispute it is. This was forwarded to a real person who contacted the owner of ADI Network. Eventually i got a a reply 7th July 2014 "My apologies for the… Read Full Review

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“I was same problem !! ”

Written on: 23/07/2014 by Pailiw (1 review written)

Do u have up to date from wowcher? I was same your problem !! Could u please contac : pailiwevent@gmail.com… Read Full Review

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