Don't even waste your time trying.

Top Cashback www.topcashback.co.uk
★★★★☆
3.6
From 584 reviews
68.0% of users recommend this

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L3bowski's review of Top Cashback www.topcashback.co.uk

“Don't even waste your time trying.”

★☆☆☆☆

written by L3bowski on 06/08/2014

Made several purchases exactly as they say and my purchases don't get tracked. Claim tickets have been stuck on waiting for merchant for over 9 months now and 5 emails I've sent them have been ignored. Don't even waste your time.

I hada reply from my review on trustpilot from a guy called John who said:-
"Hi,
I can assure you that we aren't a scam, as you'll see from other reviews here.
Problems can occur, and I'll be happy to help look into these for you. Can you get in touch?
Many thanks,"

I've emailed several times now after that comment and had no reply as usual. The unusual amount of positive reviews makes me believe they are writing their own review to suck more people in. When you search a bit deeper on forums you will find many people who have had exactly the same experience as me.

  • Goods purchased & cost

  • Still waiting

    Delivery

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Topcashback.co.uk's Response to L3bowski's Review

Written on: 07/08/2014

Hi there,

Thank you for your review.

I can assure you that we do not write our own reviews, the reviews on trust pilot are a reflection of the experiences that our members have had.

Issues can sometimes occur with any cashback site and we will always do what we can in these cases to be of assistance. Have you been in touch on a support ticket regarding your claims? Our Customer Care Team would be more than happy to take a look into these for you and see what the status if these are.

Whilst most claims are swiftly resolved, sometimes it can take longer for the merchant to provide us with a resolution but in these cases, we can look into this individually for you via a query log.

In regards to your tracking, this is usually down to your cookies but there are a few measure that can be taken to help to improve tracking, such as clearing cookies before visiting TopCashback and turning off any ad-blockers that you may have installed. We do also advise purchasing directly, if you use a search engine prior to making your purchase, the sale may not be attributed to TopCashback.

I hope that this has been of help and we are always more than happy to help with any concerns that you may have.

Best wishes,
Samantha
TopCashback Support

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L3Bowski's reply to Topcashback.co.uk's Comment

Written on: 09/08/2014

I have created several tickets now that have been marked as waiting for merchant for months. Ive followed your instructions while making the purchase exactly and all the emails ive sent your customer care team have all been ignored. You only respond on review sites to and boost your review rating. More reviews will be written on sites like this until you atop ignoring your customers and give them what you promise.

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Topcashback.co.uk's reply to L3Bowski's Comment

Written on: 11/08/2014

Hi there,

I can assure you that we do not ignore your claim messages, we do not respond to nudges, as these are only there to indicate which areas need our attention, but we would not purposely ignore a message. The same applies for support tickets also, it can sometimes take a few days to get back to you if we are busy, but we will always respond to every support ticket received.

The Claims process itself can take quite some time to be completed due to the channels that we follow, but we will always be sure to let you know as soon as we have received any information regarding the status of this, I do apologise though if we are not able to get back to you as regularly as you would like.

I hope that any outstanding claims go on to be successful for you.

Best wishes,
Samantha
TopCashback Support

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L3Bowski's reply to Topcashback.co.uk's Comment

Written on: 14/08/2014

If you don't ignore my claim messages then why have none of my numerous messages or separate emails been responded to?

Why has nothing been done about my claim that is probably around 8 months old now?

It doesn't just take a few days to get back to me, you NEVER get back to me. The only communication back I've had from you is on review sites. Just shows that your company only cares about tricking new people to use your site rather than actually give any kind of beneficial service to your users.

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Topcashback.co.uk's reply to L3Bowski's Comment

Written on: 18/08/2014

Hi there,

I am sorry to hear this, have you sent in a support ticket at all? Our Customer Care Team will also be able to take a look into your claim for you and advise on the status of this.

Best wishes,
Samantha
TopCashback Support

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L3Bowski's reply to Topcashback.co.uk's Comment

Written on: 21/08/2014

If you read my previous message you would know I've created several support tickets which have all been ignored and have made no progress. All your 'Customer Care Team' will do is ignore my claim like they have been doing for almost a year now.

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