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Stranded with no clean for end of tentancy

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“Stranded with no clean for end of tentancy”

Written on: 11/07/2012

We bought and booked with polished homes a month in advance for 29 June 2012 a cleaning service from KGB. We specifically bought them for end of Tentanty professional clean and they never arrived. They did not call to say there were not coming nor are they contactable; nor are they still contactable. The place was empty and so we had to go out and buy cleaning products and cleaning materials and missed our key hand in time due to them unrealiable not arriving. This was terribly frustrating and ended up costing us a lot of money. They are not answering they're phone or responding to our messages.

I have emailed KGB about this deal, as its seems Polished homes does not exist, so see whats going on and all I have had in response is keep calling them. We have been penalised heavily from our deposit. The fact that one cannot get ahold of them, KGB should stand surety???

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Tomatkgbdeals's Comment

Written on: 11/07/2012

Hi there, sorry to read about your experience. Please forward the email to kgb to our team on fbhelp@kgbdeals.co.uk so the customer care team can look into this for you.

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Guest's Comment

Written on: 12/07/2012

I too bought not only 1 but 2 vouchers and im finditng exactly the same response from KGB deals..which is nothing. No replies to my 1000 emails im sending, they say the turnaround is 48 hours, errrrr try 480 hours and still nothing back, Im not going to be giving up on this, I will get a refund for both then close my account, really there is nothing they could ever do to make me stay with them, HATE THEM IMMENSLEY !!!!

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Guest's Comment

Written on: 12/07/2012

i bought a kgb voucher for a 2 night break.tried to book they asked if it was a deal.said yes.then they said cant get it till dec.we will not be able to go at that time so it was a waste of money.so much for a deal.

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