Closing account due to YODEL delivery 'service'

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Guest's review of Woolworths - www.woolworths.co.uk

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“Closing account due to YODEL delivery 'service'”

Written on: 16/11/2013

We had an account with woollies but due to fraud being committed by yodel, (a £120 item missing, drivers saying they left a card when they didn't, meaning that they are lying that an attempted delivery took place which I am then charged for), we are now closing the account. Dear woollies, you need to end your contract with yodel - you are losing so much business.

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Molly41's Comment

Written on: 30/11/2013

Oh my gosh! I see I am not the only one. I am two weeks in to a battle that I suspect is going to take a while. Yodel apparently tried to deliver and left a card (eh, no, we were in, no card) then we received an email saying it had been deliverd. No again! I have now phoned woolworths four times, and the response appears to be, not our problem, you need to sort it with Yodel. I have never experienced such shocking customer service. If anyone has managed to sort a similar issue I would love to know how they did it. I will NOT be using woolworths again.

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