Never use them

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oilydavid's review of Woolworths - www.woolworths.co.uk

★☆☆☆☆

“Never use them”

Written on: 21/04/2013 by oilydavid (1 review written)

Ordered a Bosch Wallpaper Steamer on the 17 April for delivery on the 18th to Collect and Drop store. Rang on 19th and was told it was with the courier and would arrive soon. Rang on 21 and was told it did not qualify for Collect and Drop delivery and was back at their Depot and it would take 14 days to refund me!!! It takes seconds to take your money but 2 weeks to give it back. They admitted they were having problems.. this was my worst ever online shopping experience.

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  • Still waiting

    Delivery

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Woolworths_Representative's Response to oilydavid's Review

Written on: 26/04/2013

Hi oilydavid,

We're really sorry to hear of your recent experience with us.

We do not have your account details so we are unable to see what the issue was. The item does seem eligible for Collect+ delivery and it could be that the store refused the delivery due to the size of the item and if it fit in their storeroom or not. Or their could have been an issue with the label, meaning Collect+ wasn't selected (this could have been down to our system issues at the time).

We do need to allow for the item to come back to us and be scanned into your account in order to raise the refund. The 14 days we advise is only a guideline and we do find that it is returned quicker.

Once again, we do apologise for the inconvenience this has caused and we do understand your frustrations regarding this and your refund and we will be sure to pass on all of your feedback.

Many Thanks

Lizzie
Woolies Help.

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