Written on: 14/03/2013 by melaniebthatsme
I placed a order for 2 items on 12 march and paid online using a debit card, Woolworths took money from my card,later that day via email i was told that the order had been rejected due to stock issues and the money would be refunded.I found 2 alternative toys as gifts the following day and placed a 2nd order using paypal to make my payment, still assuming that i had been refunded, I hadnt and my 2nd order was again rejected due to stock issues and again the payment was taken, after looking at my bank account online I found I had been charged for both orders but not refunded for either,I have spent half the day on the phone to them, being passed to various departments only to be told to ring my bank. This is absolutely horrendous service, I am £80 out of pocket now, have no idea at all when I'm likely to get any money back off them and i still have to go and buy a present from elsewere.
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