Wierd business model

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Guest's review of Woolworths - www.woolworths.co.uk

★☆☆☆☆

“Wierd business model”

Written on: 26/09/2012

They will reject orders even after customer makes full upfront payment, just because customer doesnt want to disclose their date of birth! Have bought 1000s of items online, never have been asked for date of birth for upfront payment options. On top of that, when the customer service agent calls the customer to inform that the order is being cancelled, they are extremely impolite and bang the phone on your face when you ask them for an explaination for the reason for cancelling the order.

Beware, never touch these websites!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

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Woolworths_Representative's Comment

Written on: 26/09/2012

Hi there,

For security reasons and to ensure that we are speaking to the account holder they do have to pass security. This is how our systems are set up and to help protect our customers.

We are sorry to hear of the service you had received when being called by one of our agents and we will be sure to pass on all of your feedback.

If you have any further question, please do not hesitate to contact us Help@Woolworths.co.uk putting 'query' in the subject field.

Many Thanks

Lizzie
Woolworths Team.

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