Wish I'd read these reviews before ordering!!

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Guest's review of Woolworths - www.woolworths.co.uk

★☆☆☆☆

“Wish I'd read these reviews before ordering!!”

Written on: 16/07/2012

Think this has been the worst online shopping experience I have ever had. Ordered a new bed for my son on 26 April 2012. The delivery date of 15th June came and went without any sign of a bed. Finally after 5 weeks of me chasing it up I was told on 14th July that the order had been lost at the warehouse on 19th June and they were therefore unable to deliver the bed. At no point during the experience had Woolworths contacted me. Every time I rang them on their 0844 numbers I was passed around between people who didn't really listen to me or offer any help what so ever. I am now unable to reorder the bed - not that I would want to - because it is out of stock. Even the refund involved a phone call as the delivery fee - which never happened - was not refunded. Certainly won't be recommending Woolworths to anyone I like!!!

  • Henry Bunk Bed £349

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Woolworths_Representative's Comment

Written on: 22/07/2012

Hi there,

We are really sorry to hear of your recent experience with your order and that no-one had notified you that your item was missing at the depot.

If there is anything that you would like us to look into then please do not hesitate to email us at Help@Woolworths.co.uk putting 'query' in the subject field and we'll also be able to pass on any feedback you have.

Many Thanks

Lizzie
Woolworths Help Team

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Sarajane231's Comment

Written on: 05/06/2013

This is exactly what happened to me. I took the day of work on four separate occasions when they promised me it would be arriving. No apology, nothing. Our son slept for weeks on the floor because we´d taken his bed to the skip when they promised delivery to us. Awful company. They could not care less.

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