WAE+ - www.waeplus.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Goods never recieved and WAE+ are not contactable”
Written on: 08/05/2013 by patrickk1972 (1 review written)
My goods never arrived so I tried to cancel but you can't do so on their website so I phoned them but no answer, so I emailed them and got a bounce-back. I have contacted my credit card company to get my money back so fingers crossed! (read more)
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★☆☆☆☆
“The Worst Company I Have Ever Dealt With”
Written on: 05/05/2013
I ordered "in-stock" goods on 16 March - nothing was ever delivered. On-line customer service useless; standard pick-from-a-list replies all said my order would be delivered in a few days - specific questions completely ignored. I cancelled on 20 April - they then told my order would be sent in a few days; took two more messages until the cancellation was accepted on 26 April. No money yet - got a sob story about not being able to refund on my card and a cheque would be issued... (read more)
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★☆☆☆☆
“Pointless waste of time”
Written on: 24/04/2013
I ordered an Epson printere with WAE+ and really wish I'd googled them before buying. The printer didn't show up within the 5 days they'd said it would, I got in touch as I needed it, they got back to me 3 days later saying there had been a delay with suppliers, I waited another 5 days, got in touch with them, didnt hear back again until 7 days later saying my order had been refunded: Please accept our deepest and sincere apologies with regards to your refund as you were not happy with the... (read more)
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★☆☆☆☆
“WAE+ expect more DECEIT, for less SERVICE”
Written on: 17/04/2013 by mmmadmick (1 review written)
These people accepted my payment immediately, for what they clearly advertised as an "IN STOCK" item (my purchase 27th March) and then emailed me several days later (10th April) to say..... " THIS ITEM IS NO LONGER AVAILABLE DUE TO ISSUES" ....and in my case claim that I emailed them to query stock!! which I most certainly did not, why would I when the item was ordered when IN STOCK and my order designated as AWAITING FULFILMENT. Oddly enough the graphics card in question was... (read more)
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★☆☆☆☆
“Useless or fraudulent?”
Written on: 26/03/2013 by Davidess (2 reviews written)
Ordered a Nikon lens as in stock with 1-2 day express delivery at £10 premium. It did not arrive and is still outstanding 13 days later. They have taken the full amount from my bank account. When I check their website the lens is still shown as in stock. I queried this but of course the email was never answered. They refuse to refund the express delivery charge and only offer "store credit". Phone calls go to a call centre where the poor (in the sense that I am sorry for them)... (read more)
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★☆☆☆☆
“How is this company not shut down?!”
Written on: 08/03/2013
So I ordered a camera, got upgraded to express delivery (3-5 working days). On working day 5 I receive an email stating the order is taking a little longer than expected and could be up to a further 5 working days. Working day 10, no sign of the product so I contact them to be told they don't have any in stock. Now it might just be me but I thought it was illegal to sell something as you don't stock without making it clear up front other wise this allows businesses to only order post sale... (read more)
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★☆☆☆☆
“Delayed refund”
Written on: 14/02/2013
I returned a product to WAEplus. A refund was authorised more than a month ago but I have not received it. Repeated emails are ignored and when I phone I'm told "I'll refer it to my manager". I had to send something back to Amazon once and they sent a free return label and paid up next day. WAE is terrible and I will not shop with it again. (read more)
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★☆☆☆☆
“AVOID at any price!”
Written on: 13/02/2013
What as shame and disgrace for the online business industry in the UK. What a shame and disgrace for the Birmingham Trading Standards to allow such a company to operate and destroy the confidence of online consumers. For those who are pondering to deals with this ‘company’, just see the number of complaints and the horror that others went through. In any case, you can never contact these people by phone (you have two options to press 1 or 2, but none of them let you go through and if... (read more)
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★☆☆☆☆
“Awful”
Written on: 18/01/2013 by Jaydub
Avoid this company like the plague... I ordered an item (as a christmas present) listed as 'in stock' in early december and when it still hadn't arrived days before Christmas I went on the website and contacted them only to discover that it was no longer in stock, despite the fact it had stated very clearly that it was when they had taken my payment. That's poor, as is the fact you have to contact THEM to find out you're not going to receive it! To cut a long story short, it has been a... (read more)
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★☆☆☆☆
“AVOID WAE +”
Written on: 14/01/2013 by norville555 (1 review written)
ordered tv at good price 19th December, received email saying not in stock 28th December so CANCELLED ORDER, havent received refund , phoned "india customer services" 4 times now told refund being processed each time... still waiting 14th December. My bank(HSBC) wont refund card unless i get wae+ to write email stating that they wont refund money ever!! AVOID THIS COMPANY... my advice stick with Amazon (read more)
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Showing 1 - 10 of 12 Reviews
★☆☆☆☆
“Sent me a used and visibly physically broken product”
Written on: 11/01/2013 by ciaran036 (1 review written)
Bought a graphics card. It arrived in a beat up box after 8 working days (so it took about 5-6 days before it was shipped). Noticed that all the seals were broken. Didn't think that would be an issue until I took the graphics card out of the box and discovered that it was physically damaged. The part which screws to the computer case was bent out of shape, so that it is no longer able to be fitted to a computer case (I note that a lot of force would be required to bend it). It seems that... (read more)
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★★☆☆☆
“Good Price - Terrible Delivery Service”
Written on: 03/12/2012
WAE+ offered the best price on an HP printer. Paid extra £7.99 for quicker delivery. Placed order. No order tracking so phoned on day 5 after placing order as delivery was due. Told it was not even despatched. Phoned again after 2 days. Given delivery date. Finally arrived on working day 8 after promising delivery on working day 5. Asked for delivery charge refund. Not repaid until I sent a threatening letter. Repayment almost 8 weeks after placing order. Poor customer service. ... (read more)
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Fazaroo's Response to norville555's Review
Written on: 17/01/2013
Same thing happened to me. I.'m still awaiting a refund after 6 weeks
Norville555's reply to Fazaroo's Comment
Written on: 17/01/2013
I did phone wae at least 5 times being polite each time even tried to swop order for another cheaper tv just to get something for my money, they just said refund would 3-5 days. In the end got HSBC to dispute transaction with wae bank as "non delivery of goods" , HSBC have now refunded the money.