written by CSSwansea on 31/07/2017
AWFUL CUSTOMER SERVICE. I placed an order on the 10th July with a promised delivery date on the 24th July as my daughter was moving into her new house on the 21st. On the 20th we received a text saying that the fridge would be delivered on the 21st. So far so good. After waiting in all day the fridge did not appear. I phoned the courier who said that it hadn't been received from Very. I rang on Monday 24th and was promised a delivery on Tuesday 25th. After another non-appearance I raised a complaint. The product was finally delivered on Monday 31st - 10 days late. I then finally received a response to my complaint with a cursory ' your product has now been delievered' message. Ive used AO in the past who were excellent, and would have done so again if they had the product my daughter wanted. I will not use Very again.
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