No customer service

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Moser96's review of Very www.very.co.uk

“No customer service ”

Written on: 01/04/2014 by Moser96 (1 review written)

I have used very a number of times and never once had a problem until recently, i ordered for a washing machine the delivery came but the installation and removal of old machine was missing, when talking to customer service i spoke to a rather rude lady would could not be bothered to consider that i am pregnant so would not have missed these off that order, that's why i ordered it because i could select and pay for the additional services, its not my fault the website has taken that off my order.

No-one in this company have offered to help i have been waiting 2-3 weeks now for a call back so i still have 2 washing machines in my flat and i cannot even look at it at the moment because its stress i do not need at this stage.

i will never use Very again, i have basically been told that its all my fault i obviously didn't order for the removal and installation. i know what i ordered and why i ordered. i am disgusted.

I might eventually get the old washing machine taken away but at the moment i'm in a first floor flat and i cannot get it down stairs at all.

i work in customer service and no matter what the customer is always right.... not Very i believe their policy is do what you can to not help anyone.....

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