Very Bad Service

I ordered a Swan Oil filled radiator on 19/01/14 this arrived 20/01/14 & on the 21/01/14 I tried to use the returns section on the Very website.
This does not work as it does not allow me to click & select the check box next to the item thus not allowing me to progress to stage 2 of the process.
I then used the email & received a confirmation email saying you would contact in 6 hours, you did not.
In the mean time prior to any human contact by Very I received an automated phone call from Very requesting I press the number 1 and after press any key to continue which I did, however, this just did not work and went round in a loop.
I tried further emails with just the confirmation email being returned.
I did search the web & found many people complaining about the utter & complete non-existence of customer service via Very.
During this I also found a message platform on the Very Facebook which gave a response from the advisor. I also finally got an email from the advisor at the Very help team who said she had arranged for collection on 24/01/14, this did not happen despite my staying off of work all day 7 am - 7 pm!
So the returns section on the Very web site doesn't work.
The automated phone call does not work.
The email [email protected] does not work.
The collection of goods does not work.
Does anything at Very work?
I have been keeping all my emails because according the Office of Fair trading emails do constitute a correct medium for cancelling an order and requesting a refund and anything else to do with communication via distance selling companies. It also goes into a lot of other things that Very are clearly flouting the law over regards distance selling but that will wait for later.
Very really does need to gen up on this area of selling.
I am looking to my day in court with Very, I have taken video of the product to ensure when this product does finally get to be returned Very cannot say it is damaged. yes video and not photo so Very can't say they have been Photoshoped, that's how much I distrust Very.
I shall also be publishing on Facebook all these emails and on every other blog that has popped up, which are many along with all the other people complaining about the disgusting lack of customer service and the way we are treated.