Incompetent staff, terrible customer service, overpriced

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AndyMAG's review of Very www.very.co.uk

“Incompetent staff, terrible customer service, overpriced ”

Written on: 03/07/2013 by AndyMAG (1 review written)

Twice I made purchase for under £100. Twice I asked them to set me up on there much hyped Take 3 payment plan. Twice they didn't do it properly resulting in me being charge a missed payment fee and interest.

Their call centre staff are rude and uninterested and you can't complain over the phone, only in writing. I am being refused a refund of the missed payment charge and can only talk to someone about this in writing. Even tho my credit rating has taken a hit because their own staff do not know how to use their internal systems.

Cheap, nasty catalog company with a half decent marketing team. Avoid at all costs.

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Veryrepresentative's Response to AndyMAG's Review

Written on: 07/07/2013

Hi,

We are sorry to hear your are unhappy with the service received.

When an order is placed and your statement produced, you will automatically be advised of either a minimum payment amount or a Take 3 payment amount to be made by the due date (as long as the order is not on Buy Now Pay Later). So long as the Take 3 payment is met, this payment option will be available on the following statement.

If you would like us to look into any issues for you, please email us.

Many thanks,

Fiona
Very Network Team x

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