Disgusting charges policy!!

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Guest's review of Very www.very.co.uk

“Disgusting charges policy!!”

Written on: 22/05/2013

They're returns and charges policy is ridiculous. After returning unsuitable items immediately, I was hit with a £66.12 bill for not accounting for the £3.95 postal charge. Now, I expect some penalisation for the unaccounted fee, however over 17 times the cost of delivery is totally unacceptable. Especially when what they are asking me to pay is more than what the original items were worth!! Absolutely, shocking!

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Veryrepresentative's Comment

Written on: 22/05/2013

Hi, we are really sorry to hear this. If you would like to email your details we will look into your account an see if we can have the charged reduced.

Many thanks
Andy
Very network team

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Veryrepresentative's Comment

Written on: 22/05/2013

Hi,

We're very sorry to hear this and would like to help.

If items had been returned to us but not credited from your account before production of your statement then a minimum payment would be requested. If no payment is received then your next statement would incur a £12.00 administration fee. It appears that a number of statements have been produced for the bill to total £66.12.

We would like to look into what has happened and can do so if you drop us an email.

Many Thanks

Dave
Very Network Team

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