Written on: 22/05/2013
They're returns and charges policy is ridiculous. After returning unsuitable items immediately, I was hit with a £66.12 bill for not accounting for the £3.95 postal charge. Now, I expect some penalisation for the unaccounted fee, however over 17 times the cost of delivery is totally unacceptable. Especially when what they are asking me to pay is more than what the original items were worth!! Absolutely, shocking!
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