Written on: 09/04/2013
I was delighted to find the Kenwood chef that I had been after at a slightly lower price than elsewhere. I placed my order yesterday and money was taken straight away from my debit card, this wasn't a problem as next day delivery was promised.
The delivery van turned up mid day today with a Vax cleaner addressed to me, totally the wrong product, so the item was returned to the driver and I contacted the company.
They were very apologetic and said they would reorder the correct item for me, but I would have to pay again as I wouldn't be refunded for up to a week! There was no way that they would budge on this and after a long phone call I gave up- I certainly will not be using this company again!
As rated by our community of reviewers
" Pleased with my purchases " Read More
Written by MKCook
" Good value " Read More
Written by mbeg
" Appalling customer service in Lord Street Store Liverpool " Read More
" Awful retailer, don't waste your time and money " Read More
Written by LTrunnor
" Excellent sameday delivery " Read More
Written by ann-marieteresadriver