Beware of hidden charges

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Guest's review of Very www.very.co.uk

“Beware of hidden charges”

Written on: 17/02/2013


I have had a very account for over 1 year now and bought a lot of products through them, always paying more than the minimum payment each month on the same date, however someone has now decided that customers should pay every 28 days, therefore this month they decided I had defaulted on a payment and charged me £12.00 for the privelidge, and then on top of that they have charged me £74.30 interest on buy now pay later items. For motnhs when my statement came the items never showed up and because I was over paying I thought it would soon be paid off, but no the itmes were hidden from my statement to suddenly appear along with the interest, I rang them to complain but quite hoenstly they are not bothered, so much for customer service, rest assured I will never buy from them again, just beware of items not showing on your statement and then being charged interest!!



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Veryrepresentative's Comment

Written on: 18/02/2013

Hi,

Our terms and conditions are displayed on our website. Statements are produced every 28 days with a payment requested 20 days after this date. Failure to make the requested minimum payment will incur an administration fee. We do clearly advise that Buy Now Pay Later items must be paid, in full, before the charge date (which is indicated on each statement) otherwise they will be charged to your account along with the deferred interest.
We do display all items via your online account - should you have any queries with your account then please email us at Network@VeryHQ.co.uk.

Many Thanks

Dave
Very Network Team

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