NEVER EVER AGAIN!!

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Guest's review of Very www.very.co.uk

“NEVER EVER AGAIN!!”

Written on: 17/12/2012

Ordered an iMac last year on 'buy now pay later', on the understanding that any take 3 payments we were paying were covering the payments. Turns out they weren't, I wasn't informed or advised on this(turns out there's some small print on the final statement). Anyway, in the end they lumped £500 interest on top(pc cost £1000). Ultimately sending the total APR of my whole account over 50%!! Apparently there's a section 'online' that you must go to to make additional bnpl payments to avoid high interest hikes! How can this even be legal - numerous phone calls, no help at all. That was a couple months ago - paid it off anyway.......This week, got a text voucher for £30 off on £60 orders, thought id use it to just get something back out of them.....must have clicked on 20 items of clothing - absolutely nothing in stock(including just in stuff)! I will never use these cowboys again EVER!!

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Veryrepresentative's Comment

Written on: 19/12/2012

Hi there,

Buy Now Pay Later means that you purchase the goods now and that you pay for the items at a later date meaning we cannot charge you for this item until the debit date that it shown on your statement every month. However, some customers try to pay the goods off before the due date to avoid being charged interest and they do this by allocating payments to the item or by paying the cash price by the date outlined on your statement.

Any Take 3 payments that we requested were for the items that you had ordered that were not placed on to Buy Now Pay Later.

In regards to our items being out of stock, we do apologise for any disappointment. We do try to keep our website up to date and replenish our stock as often as we can. However, we will be sure to pass on your feedback.

If you do have any further questions, please do not hesitate to contact us at Network@VeryHQ.co.uk.

Many Thanks

Lizzie
Very Network Team x

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