Not the best

Click here if this is your business
★★☆☆☆
1.9
23.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

DisgruntledBen's review of True Shopping www.trueshopping.co.uk

“Not the best ”

★☆☆☆☆

written by DisgruntledBen on 29/05/2013

Purchased a Total GardenerX5' Petrol Multi Function 5 in 1 Garden Tool 52cc which was delvered pretty fast. Now I think it looks like getting rid of goods before customer change his mind. Since delivery, I have been on the phone prompt at 8.59 am to be first in the Q. The waiting is over 35 min at aevery call despite "your call is important to us ..." -I don't think so. The first call was to obtain clarification because of various contradiction in setting up/using the equipment. The second call was to obtain advice after 2 days trying to start the trimmer. The instructions and Diagram are awful! and useless. 5 days after an email threatening to return the product if I do not get clear instructions to start/remedy the starting process. I am still waiting for a call or an email. I intend to return the item. Product looking cheap, manual is chinglish, and customer service is not the best. Desspite several complaints in the forum about the manual (hard copy sent with product) the company did not even bother to amend contradictions and provide a better written English version in their website as the online manual is exactly the same as the hard copy!)

  • £239

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0