Non existant Customer service, very unprofessional

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pmerrell's review of TJ Hughes www.tjhughes.co.uk

“Non existant Customer service, very unprofessional”

Written on: 10/01/2014 by pmerrell (1 review written)

It’s amazing how companies like this are still going, although as they have gone into liquidation once, I would guess that’s where they are headed now.
Shopping with TJHughes was a life experience, I have never experienced anything like it before, order a product and it sits there saying processing..., so out of kindness you phone up wait for 30 mins on the phone, get cut off, try again, eventually speak to someone who says, yes the order has been received and its currently being picked and processed for delivery, fantastic.... until you find out that every single day for the next week its being picked for delivery, how large is their warehouse to take 5 days to pick something, then after trying to phone them again and suffering the same 30 min call, disconnect try again scenario, you get told, "ooo yeah its out of stock" what do you want to do, cancel it?, I would not recommend anyone even being tempted by tjhughes, prices may seem good but a hollow promise is worth nothing.. Am just glad I paid via Paypal and they stopped the payment going through, I can imagine if their sales are this bad, the after sales would be utterly horrendous.
I can only hope the review helps someone, and stops you wasting time/money and effort with this company.

  • Garden items, £65

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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