What's Happening at Tjhughes!!!!!!!!!!

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george.taylor's review of TJ Hughes www.tjhughes.co.uk

“What's Happening at Tjhughes!!!!!!!!!!”

Written on: 19/06/2013 by george.taylor (1 review written)

THE STORY SO FAR!

Order number 411264

Wrong size Maxi Briefs costing £23.97 arrived 25 May 2013.

Telephoned 26 May - No reply.

Telephoned 27 May -No reply.

Telephoned 29 May -No reply.

Emailed 31 May- No reply.

Emailed 31 May- No reply.

Emailed 5 June- No reply.

Emailed 5 June -No reply.

Emails received from Tjhughes requesting feedback for items
ordered - Does not work

Tried to complete Tjhughes online Complaint Form -Does not work.

8 June, telephoned Tjhughes Order line as that appears to be the only one where there is a chance of someone answering - Bingo! Eventually, someone answers and arranges to email me return labels - No labels are sent!

10 June, telephone same line again. Same voice answers, apologises and says she'll try again. I ask if I can hang on while she emails them. Sure she says, but after 4 attempts it is clear they are not coming (am I just suspicious, or is she just clicking buttons making it sound like she is trying to send labels)!
It's now clearly not working and she says she'll immediately post return labels out first class.

18 June 2013 12:40PM -STILL WAITING (Can this list go on into the New Year?)

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