Written on: 15/03/2013
I ordered a Liz Earle TSV from QVC on 27 January, received confirmation of despatch on 29 January but package never got any further than "received at HUB". I have phoned QVC and e mailed them but they just say they will send a form for me to sign and then look into it. I haven't received the form as yet. Rang back today and was told by a very unpleasant young man that once the parcel left QVC it was mine not theirs. They have taken the money from my credit card but I've received nothing in return. I have never dealt with such an unhelpful person in a customer service centre. I don't hold out much hope of either getting my parcel or a refund.
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