"Lost in transit" twice

Pluck Point www.pluckpoint.com
★★★☆☆
3.5
64.0% of users recommend this
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Scout7's review of Pluck Point www.pluckpoint.com

“"Lost in transit" twice ”

★☆☆☆☆

written by Scout7 on 23/12/2014

I highly recommend avoiding this company. The customer service is appalling, contacting them is a nightmare and getting the item you have paid for is like getting blood out of a stone. I ordered a kidkraft kitchen in November and payment was taken on the 1st of December. However despite the delivery estimate being around 14 days the item still wasn't here 3 weeks later so I phoned the helpline and was told the courier had lost it and another would be dispatched and reach me within a few days. Again nothing arrived and when I tried phoning all I got was voice mail, I have left loads of messages none of which have been answered so I started emailing instead. I had to email them multiple times to get a single reply, but eventually I was assured that the item would reach me by christmas as it was a present. The day before Christmas Eve I receive another email telling me the item has again been lost in transit and won't reach me buy christmas. The kitchen cost over £130 and if I don't get it or a refund in the next 21 days I'm contacting trading standards. I wish I'd never ordered from them, I'm not sure I will ever get the item or a refund so beware.

  • kidkraft kitchen

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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