A business not honoring its word

Click here if this is your business
★★★★☆
4.4 / 5
89% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Opentip.com www.opentip.com

“A business not honoring its word”

Written on: 21/10/2013

I ordered a sofa set from Opentip.com because it offered the lowest price after I did a price research online. Two days later I got an email from them saying “we do not know the exact shipping fee until we get your ship to zip code” and asking me to pay $80 more for shipping, which was very ridiculous because I provided my address plus zip code when I placed the order online and their system calculated the shipping charge based on my zip code. If their system made a mistake, it was their fault. Why asking me to pay for their stupidity? So I told them I would not pay more and asked them to honor their price. Their response was they would not honor the price and later they cancelled my order. I have to say this company does not have basic business ethics. A business which does not honor its word is not an honorable business. Furthermore, I think it was fraudulent as they first deceived me with lower price to do business with them and later jacked up the price hoping I would pay since I already spent time on price research. In fact the backup store on my price research list increased the price a couple of days after I placed the order on Opentip.com. Eventually I bought the sofa set from that store because I did not want to do any business with the dishonest people from Opentip.com. Therefore, lesson is learnt and shared.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Visit opentip.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
opentip.com