Bait & Switch

Click here if this is your business
★★★★☆
4.4 / 5
89% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Opentip.com www.opentip.com

“Bait and Switch”

Written on: 16/08/2012

I ordered a Yukata robe. The picture clearly showed a full length robe, and the size was One Size fits Most. The price was very low, which I suppose I should have been suspicious right there. It turned out that the robe was a short, jacket style, and it was so small it was several inches shy of going around my size XL boyfriend. It was more like a size Medium. I wrote them telling them that I needed to return it, and they wrote back saying that there would be a 15% - 25% restocking fee! I protested, as the item was definitely not as advertised. They did waive the restocking fee and sent me a return shipping label. A month after I sent it back I still didn't have my refund, so I wrote again. At that point they expedited my refund and I had it within a week. Of course, they did not refund the shipping, which was rather high, half the cost of the item itself.
So to sum up; item was not as advertised, they tried to rip me off for a restocking fee when the reason for the return was their fault, they were slow to refund my money, and I'm out $11 for shipping. Overall, not a good experience.

  • Goods purchased & cost

  • On time

    Delivery

Visit opentip.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
opentip.com