Honesty is the best policy

★★★★☆
4.0 / 5
76% of users recommend this
  • Quality of website

  • Value For Money

  • Customer Service

HonestJoe123's review of Nigel O'Hara - www.nigelohara.com

★☆☆☆☆

“Honesty is the best policy”

Written on: 15/08/2014 by HonestJoe123 (1 review written)

I ordered a Rotary watch on the 3 Aug 14. I had not received any correspondence from them up until the 11 Aug 14 when I contacted them about my purchase.

I was told that the item was not in stock and they were waiting to get from the manufacturer. I was given the opportunity to select and watch which I did.

The bizarre thing is that the watch which I originally ordered was still listed on their site for purchase. As if that was not enough; all of my subsequent choices were not in stock......hmmmmmm. But surprise, surprise they too were still listed on the site for purchase..........even my initial selection (at a much higher price now).

Today I got an email stating that I would be refunded my money (will wait to see what happens with this) possible because I got fed up and even indicated that I would have spoken with my solicitor.

They seem to have an ok website but deliberately take money for items that they do not have in stock or will be getting in stock. This is such a shame because I am a fair person but I will never recommend them to anyone.

I urge people to read the reviews before they consider making a purchase; if at all.

Additionally, my one star is because there is nothing lower.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

By Nigeloharacom

Written on: 15/01/2015

Thank you for your Review.

First of all, we would like to apologise for the delay in replying to this Review. We would also like to thank you for such feedback as such comments only helps us improve our service.

In reading your review, we understand why you may feel frustrated with the service you have received. In recent months we have investigated this issue and other such instances as a means of improving our service for the customer.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon

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Jopaka's Response to HonestJoe123's Review

Written on: 28/08/2014

Amazed that you have given 4 stars for value for money! They didn't give you the product. We could all advertise rock bottom prices and take the money with no intention of honouring the order and then stall customers attempts to get a refund.

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