written by Lindsay77 on 25/11/2015
Ordered 5 items on line used my £10 off £50 voucher thought all was well. 4 days later I received email two most expensive items out of stock so could not use voucher - fair enough. Found two missing items at nearby store so I rang customer services with the number on my receipt as was astounded to find I was speaking to a girl located in Bulgaria. Asked for another voucher as not my fault couldn't use it, I should not have been able to order out of stock goods. Had to ring Bulgaria again to get local store telephone number. What a polava, I use Next Sainsburys Amazon etc all time never encountered anything like this before they need to update their systems and I expect to speak to someone in UK in future
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