Not what they used to be!

Click here if this is your business
★★★☆☆
2.5 / 5
39% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Jamesandsarah's review of John Lewis www.johnlewis.com

★☆☆☆☆

“Not what they used to be!”

Written on: 27/10/2013 by Jamesandsarah (1 review written)

We have just taken delivery of a wooden coat hook from John Lewis and the item is clearly a damaged returned product from another customer. This is not the first time it has happened, a year ago we ordered a sleepy head baby nest for our new born baby which was delivered dirty with a returns label on the packaging. We recently ordered a pair of made to measure curtains and a blind in store, the curtains were damaged and the blind was the wrong type! Not impressed with the recent quality of products or customer service - this is not what we have come to expect from them having bought from them over the last 15 years.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review