What has happened to John Lewis?

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Donkeykong2012's review of John Lewis www.johnlewis.com

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“What has happened to John Lewis?”

Written on: 06/04/2012 by Donkeykong2012 (2 reviews written)

As others, I used to believe that John Lewis provided superior customer service - that no longer appears to be the case. Having ordered a cooker and a fridge (a basic order I thought) they have continually failed to organise delivery, installation etc etc. I have had to manage the entire process, with them repeatedly turning up unannounced and wondering why nobody is in. The couriers are not provided with enough information.

Having evetually had both delivered, the fridge was faulty - Still trying to arrange for that to be sorted 4 weeks later.

I have now started to shop with their competitors, and have found them to be superb - I will never be shopping on line with John Lewis until they sort out the appalling service.

  • Fridge and Cooker £1700

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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