how thy servive???since very took over is no better same saff???

I ordered several items of clothing and chose to pay over 3 months. One item was too small, so I immediately sent it back and re-ordered a bigger size. I had been offered a £30 discount for putting in the order, and I paid my first installment when I got the statement. By the time I received my next statement the £30 credit had been withdrawn, my account was in arrears & I had been charged interest! When I queried this I was told that as I had returned an item, I was disqualified from paying over 3 months! Nothing on my paperwork to indicate this so argued against the charges. Managed to get the £30 discount back and settled my account minus interest, as agreed with their customer service people, but still got a statement showing interest charged on the unpaid interest!! Eventually got that cancelled, but it's now going to take over a month to cancel my account. Strange - it only took me minutes to open it online!! This company don't accept e-mails, they don't reply to letters and they don't do as they promise over the phone. My recommendation - don't touch them with a barge pole!!

Bought vacuum cleaner and when it was delivered it came with two pin American socket, this company did not want to know, will not take it back so I have to go to the expense of sorting out myself, will never buy from them again

Ordered Nike trainers for next day delivery to shop and collect. Finally delivered at 5pm to the shop so I went today to collect. I received a child's t-shirt not trainers. After going round many loops on the phone to speak someone to discover that they will re charge me for the trainers to be delivered because they have not yet received the returned item! They have agreed to deliver for free to my home address but I've currently paid for two pairs of trainers and have none yet! I'm a frequent online shopper. This is my first and last isme purchase.

Ever since ive opened an account with isme ive had nothing but problems with late deliveries , missing orders and being charged interest. whenever i speak to any of the customer services advisors they dont seem interested in helping and somethings ask you to send an email to a special dept who will look into it. i would not recommend this site to anyone and maybe look at similar companies like Very.

Excellent customer service, perfect products, dont listen to other reviews, I was scared at first but shocked by how gud their service was. Wudnt be surprised if the bad reviews are from rivals to put people off as isme also has the cheapest price. Trust me, try them, u wnt regret it! !!

Got a broken fridge freezer delivered to be told call the makers to arrange a fix or wait two weeks for a return. Another company would call me about return and would need to wait in all day with no specific time! Called to speak to manager three times to be told they would call back never have it is incredible never experienced anything like it in my life.

I have been with isme for afew years now and not had any problems, up until now!i had ordered a car seat for my 6 month old baby as she has grown out of the newborn one and needed this asap, I got it in the sale for £68 and had it delivered to my nearest click and collect store, when I received it the box was open and there was no packaging around the car seat it had a crack in the plastic base. I then phoned isme a numerous of time then finally got through and explained my situation, the lady I spoke to asked if I would like another one I said yes and she said she will get them to deliver it to my door for the inconvienance, the car seat was then back at £85 she said I would have to pay that until I receive my new car seat, whiuch was another week to wait, I noticed on my account they had charged me for delivery, I had to phoned up again for them to refund it me!i have just now received my new car seat for it to have NO PACKAGING around the car seat and to find oil all over it. I am fuming about this I phoned isme up and the lady is looking into it as to why im receiving items like this, to be fair she was a lovely lady but I will NOW be ordering from isme AGAIN..

I bought a dress from Isme, and was subsequently asked to post a review. This I did. Unfortunately, it was not positive, as the dress was ripped and had pulled threads hanging from it. I criticised not the dress but Isme's quality control in sending out a garment in such an obviously unwearable state. The review was pulled as not conforming to Isme's standards. Although obviously sending out an badly faulty dress does.

Purchased a touch screen computer for my son's home work, the touch screen failed to work and after following instructions and contacting customer support line for both manufacturer and ISME, a return to the manufacturer who found no fault incredibly but did not confirm touch screen worked, ISME advised I would need to obtain an independent report to which they offered some monies to cover the cost. ISME have sold me a product that does not meet description, is not fit for purpose and expect me to go to the trouble and expense to prove it, I have purchased many items on line incl electrical and never experienced such appalling customer service. Months on my son still does not have a functioning computer and ISME have in effect said tough, your problem. Given other reviews I have read regarding this company I would suggest others steer clear and purchase from other retailers with a proven good customer service.

Shoddy customers service, too long to record items going back onto your account (items that you have returned). Supposed to get a free £10.00 off if they fail to deliver when stated, they left a garbled code over a phone message, when i emailed them for the correct code to use they emailed back, we will remember when you order??? As soon as i have cleared my account, i am off.

I ordered a tumble dryer from the isme website the weekend after Christmas. I selected for them to deliver on New Year's eve. The automated e-mail notified me that they would be delivering between 9am and 5pm. Days later, another e-mail narrowed this time, to between 10am and 2pm. This alone is fantastic, as I often find that deliveries are not narrowed enough, and you end up waiting around for it to arrive. On the day, I received a text confirming these times, and then just before 11am had a phone call from the driver to let me know he was five minutes away. So helpful! =D The men who delivered my tumble dryer, and took away my old one, were cheerful and helpful too! Thank you isme. So refreshing after other Christmas-time delivery nightmares!

Ordered a wine cooler early December paid in full with break down cover. Told it would be delivered within seven days . Still waiting I ring each day and they promise to ring you back but they don't .they just don't know where the item is in their delivery chain. Today the operator suggested I cancel the order and reorder the item, so much for I will get it in time for Christmas . I will never use this shower again. Can't give any stars.

I have ordered a bunkbed and after waiting 2 months (supposed to be delivered within 3 weeks!) they decided that they dont have the bunkbed anymore because of the supply problem. It got them 2 months to realise that!!! BUT most importantly they are still selling the bed on their website and it does not say out of stock or awaiting for stock!!! So how come they dont have the bed in stock to deliver to me??? Ridiculous , outrageous....so much inconvenience and frustrarting caused by this company to me and my family!! Kids have been asking when they are going to get the bunked!!! Massive liars! and no wonder they have a so low review!!!

I purchased a settee on buy now pay 12 months which i thought was good at the time.This was ordered at the beginning of August 2013, however there was a problem with stock and delivery so it wasn't actually delivered until 27th September. What did i receive at the beginning of August a statement saying the full amount was due and if the balance wasn't paid in full i would incur all the interest for the year that worked out at nearly £400.00 I thought hang on a minute the balance isn't due yet because it should be 12 months from September(end of) when i received the settee if anything should be November I called to point this out to them and i must say they weren't bothered or apologetic at all. They were quick to point out to me that buy now 12 months is from date of order not when you receive the goods!!!! THAT'S NOT 12 MONTHS INTEREST FREE THEN IS IT MORE LIKE 10 MONTHS.They wouldn't agree with what i was saying...GOBSMACKED AND SKINT