Isme Reviews - www.isme.com

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Latest Reviews

★☆☆☆☆

“Terrible online shopping experience”

Written on: 04/07/2015 by Shopp3r (1 review written)

Ordered Nike trainers for next day delivery to shop and collect. Finally delivered at 5pm to the shop so I went today to collect. I received a child's t-shirt not trainers. After going round many loops on the phone to speak someone to discover that they will re charge me for the trainers to be delivered because they have not yet received the returned item! They have agreed to deliver for free to my home address but I've currently paid for two pairs of trainers and have none yet! I'm a frequent… Read Full Review

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★☆☆☆☆

“nothing but problems with isme”

Written on: 02/07/2015 by billyb69uk1 (1 review written)

Ever since ive opened an account with isme ive had nothing but problems with late deliveries , missing orders and being charged interest. whenever i speak to any of the customer services advisors they dont seem interested in helping and somethings ask you to send an email to a special dept who will look into it. i would not recommend this site to anyone and maybe look at similar companies like Very… Read Full Review

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★☆☆☆☆

“Bad customer service Mobile phone warranty issues ”

Written on: 05/05/2015 by tbone66 (1 review written)

Bought phone with guarantee. It broke so called mobile insurance for a replacement. They sent 2 replacements and an extra mobile phone insurance. So i sent one back. They still charged me for 2 phones (even though should not have been charged for ANY) plus the extra mobile insurance. So i called/emailed/on line chat many many times to get the account sorted out. After sending me texts and emails saying my account was overdue I eventually got it sorted out. Then the 2nd mobile broke and… Read Full Review

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★★★★★

“excellent in every way”

Written on: 01/04/2015 by amrin (1 review written)

Excellent customer service, perfect products, dont listen to other reviews, I was scared at first but shocked by how gud their service was. Wudnt be surprised if the bad reviews are from rivals to put people off as isme also has the cheapest price. Trust me, try them, u wnt regret it! !!… Read Full Review

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★★☆☆☆

“Unbelievably awful”

Written on: 29/03/2015 by 167Rees (1 review written)

Got a broken fridge freezer delivered to be told call the makers to arrange a fix or wait two weeks for a return. Another company would call me about return and would need to wait in all day with no specific time! Called to speak to manager three times to be told they would call back never have it is incredible never experienced anything like it in my life… Read Full Review

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★☆☆☆☆

“terrible!!”

Written on: 11/03/2015

I have been with isme for afew years now and not had any problems, up until now!i had ordered a car seat for my 6 month old baby as she has grown out of the newborn one and needed this asap, I got it in the sale for £68 and had it delivered to my nearest click and collect store, when I received it the box was open and there was no packaging around the car seat it had a crack in the plastic base. I then phoned isme a numerous of time then finally got through and explained my situation, the lady… Read Full Review

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★☆☆☆☆

“Censored”

Written on: 01/03/2015 by Holderwz23 (1 review written)

I bought a dress from Isme, and was subsequently asked to post a review. This I did. Unfortunately, it was not positive, as the dress was ripped and had pulled threads hanging from it. I criticised not the dress but Isme's quality control in sending out a garment in such an obviously unwearable state. The review was pulled as not conforming to Isme's standards. Although obviously sending out an badly faulty dress does. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 14/02/2015 by AJeffery (1 review written)

Purchased a touch screen computer for my son's home work, the touch screen failed to work and after following instructions and contacting customer support line for both manufacturer and ISME, a return to the manufacturer who found no fault incredibly but did not confirm touch screen worked, ISME advised I would need to obtain an independent report to which they offered some monies to cover the cost. ISME have sold me a product that does not meet description, is not fit for purpose and expect me… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICES”

Written on: 15/01/2015 by Aidynr97 (1 review written)

Shoddy customers service, too long to record items going back onto your account (items that you have returned). Supposed to get a free £10.00 off if they fail to deliver when stated, they left a garbled code over a phone message, when i emailed them for the correct code to use they emailed back, we will remember when you order??? As soon as i have cleared my account, i am off… Read Full Review

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★★★★★

“Fantastic delivery service!”

Written on: 05/01/2015 by ioBailey400 (1 review written)

I ordered a tumble dryer from the isme website the weekend after Christmas. I selected for them to deliver on New Year's eve. The automated e-mail notified me that they would be delivering between 9am and 5pm. Days later, another e-mail narrowed this time, to between 10am and 2pm. This alone is fantastic, as I often find that deliveries are not narrowed enough, and you end up waiting around for it to arrive. On the day, I received a text confirming these times, and then just before 11am had a… Read Full Review

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★☆☆☆☆

“Customer service so bad. Don't order from this company!”

Written on: 24/12/2014

Ordered a wine cooler early December paid in full with break down cover. Told it would be delivered within seven days . Still waiting I ring each day and they promise to ring you back but they don't .they just don't know where the item is in their delivery chain. Today the operator suggested I cancel the order and reorder the item, so much for I will get it in time for Christmas . I will never use this shower again. Can't give any stars… Read Full Review

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★☆☆☆☆

“Terrible customer services dishonest company do not use!”

Written on: 12/11/2014 by Sully987 (2 reviews written)

I have repeatedly had incorrect charges added to my account,customer services depts never answer your query, just sent a stream of automated emails saying they will respond in 6 hours, then 5 days, but they never respond, just go round this loop time and time again. I have now advised isme that if they do not rectify the situation and credit my account with incorrect charges and interest taken I will send my complaint to the financial ombudsman . If you are experiencing the same issues I… Read Full Review

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★☆☆☆☆

“Terrible customer services dishonest company do not use!”

Written on: 12/11/2014 by Sully987 (2 reviews written)

I have repeatedly had incorrect charges added to my account,customer services depts never answer your query, just sent a stream of automated emails saying they will respond in 6 hours, then 5 days, but they never respond, just go round this loop time and time again. I have now advised isme that if they do not rectify the situation and credit my account with incorrect charges and interest taken I will send my complaint to the financial ombudsman . If you are experiencing the same issues I… Read Full Review

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★☆☆☆☆

“terrible!”

Written on: 14/10/2014 by leelu (1 review written)

I have ordered a bunkbed and after waiting 2 months (supposed to be delivered within 3 weeks!) they decided that they dont have the bunkbed anymore because of the supply problem. It got them 2 months to realise that!!! BUT most importantly they are still selling the bed on their website and it does not say out of stock or awaiting for stock!!! So how come they dont have the bed in stock to deliver to me??? Ridiculous , outrageous....so much inconvenience and frustrarting caused by this company… Read Full Review

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★☆☆☆☆

“Worst service ever from a 'clueless' company - STAY AWAY!”

Written on: 29/09/2014 by Parmita (1 review written)

Terrible experience: They are clearly a company people don't recommend, yet I went ahead and ordered a chaise lounge which I liked the style of. Big mistake! I was given a delivery date when it will arrive. On the date, I did not get a call in the expected time of arrival. On calling them, the customer service rep was totally clueless and extremely inefficient. He said the delivery company has no such item in their roster and had no clue if and when the item will be delivered!!! They have… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/09/2014 by rachelerika (1 review written)

I ordered a pushchair from ISME for my son. It was well looked after but broke whilst he was only 5 months old. I complained to ISME and was passed on to an email to contact. I complained to the email and they insisted I needed to contact their supplier, I contacted their supplier who informed me It was nothing to do with them, but the company I ordered the product from, ISME. I got back in touch via email and explained. ISME asked if I would them to order a replacement for me (I assumed they… Read Full Review

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★☆☆☆☆

“ripped me off good n proper”

Written on: 28/08/2014 by julietulie (1 review written)

I purchased a settee on buy now pay 12 months which i thought was good at the time.This was ordered at the beginning of August 2013, however there was a problem with stock and delivery so it wasn't actually delivered until 27th September. What did i receive at the beginning of August a statement saying the full amount was due and if the balance wasn't paid in full i would incur all the interest for the year that worked out at nearly £400.00 I thought hang on a minute the balance isn't due yet… Read Full Review

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★☆☆☆☆

“extortionate”

Written on: 28/08/2014 by 293Hamilton (1 review written)

pay over the minimum amount and owe more than when I started paying. They also try to throw in 2 payments a month and if you miss one they nail you with more interest.How they get away with it I don't know. Do not buy anything from Isme… Read Full Review

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★☆☆☆☆

“I wish I could give 0 stars.”

Written on: 24/08/2014 by kimphundred (1 review written)

Worst customer service possible. Robot generic answers via e-mail and phone... Prices are extortionate. Hidden fees always apply so expect the unexpected with any shop direct company. Products are usually of a poor quality (clothes and gym equipment that I have purchased have had a problem with them 50% of the time). Would never use again. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 24/07/2014 by sallyhudson (1 review written)

I didnt recieve my last statement, so missed the final payment date for a laptop brought on buy now pay later, they wack on £160 pounds interest, refuse to help can not speak to anyone that will help, will have to write a letter!! Which means I will carry on incurring interest.......... The are disguised as a warm and fuzzy family company AVIOD… Read Full Review

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Tamboki's Response to sallyhudson's Review

Written on: 28/07/2014

This happening to me, I ordered an item on have now pay in 12 months, I have done this with Woolworths who are the same company, shopper direct, as a rule a few weeks before they send me a letter in the post to tell me I can pay in full on a date or pay the interest, then I get a statement in the post when it's due and I always pay in full. Isme sent me a letter telling me that they will be sending me a paper statement with no mention o the payment being due soon, well the first statement I got it was shock horror that there was a late payment charge and £156 interest. I made a complaint It went to customer excellence team who wrote to me saying they was dealing with it then the next week a letter telling me I have to pay and that was final. No one will discuss it with me. They had taken an opportunity to trick me, now I have to go to FOS, their Directors and even the owners, if you are going to shop with this company think twice, most of the big names on the internet are owned by shopper direct.

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