Isme Reviews - www.isme.com

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Latest Reviews

★☆☆☆☆

“Disgusted”

Written on: 24/07/2014 by sallyhudson (1 review written)

I didnt recieve my last statement, so missed the final payment date for a laptop brought on buy now pay later, they wack on £160 pounds interest, refuse to help can not speak to anyone that will help, will have to write a letter!! Which means I will carry on incurring interest.......... The are disguised as a warm and fuzzy family company AVIOD… Read Full Review

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Tamboki's Response to sallyhudson's Review

Written on: 28/07/2014

This happening to me, I ordered an item on have now pay in 12 months, I have done this with Woolworths who are the same company, shopper direct, as a rule a few weeks before they send me a letter in the post to tell me I can pay in full on a date or pay the interest, then I get a statement in the post when it's due and I always pay in full. Isme sent me a letter telling me that they will be sending me a paper statement with no mention o the payment being due soon, well the first statement I got it was shock horror that there was a late payment charge and £156 interest. I made a complaint It went to customer excellence team who wrote to me saying they was dealing with it then the next week a letter telling me I have to pay and that was final. No one will discuss it with me. They had taken an opportunity to trick me, now I have to go to FOS, their Directors and even the owners, if you are going to shop with this company think twice, most of the big names on the internet are owned by shopper direct.

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★☆☆☆☆

“Rubbish don't bother with this Company”

Written on: 24/07/2014 by epperstone (2 reviews written)

Bought some blinds and they doubled the order. I paid for the original set and told them to collect the other set. It took them four months by which time they were continually phoning me and sending arrears letters. After 1hr on the phone everything was sorted out and I told them to close the account. Guess what? Last week the arrears department phoned me whilst I was in the middle of organising my mothers funeral when I told them I was not available due to personal circumstances they told… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 22/07/2014 by Dayleeen (1 review written)

Absolutely shocking customer service ordered a sofa promised delivery on a certain date took time off work for it to come and it never showed up endless phone calls to the company which I had to pay for plus taken time off work unpaid to be in for the delivery ... They then promised me another date same again took time off work called that morning to confirm it was coming that day they guaranteed it would be with me ... Guess what it never showed up so once again I called them up complained… Read Full Review

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★★★★☆

“adidas gazelle order”

Written on: 21/06/2014 by Thorntonmf71 (1 review written)

ordered a 2 pairs of adidas gazelles for a sale price... order went thru no probs paying via paypal. got told a few days later that 1 pr had been cancelled as low on stock... came a week later... no probs… Read Full Review

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★☆☆☆☆

“Late delivery and dreadful communication”

Written on: 09/06/2014

Having promised next day click and collect, the email confirmation gave a date 10 days away. Later on, the date was put back by 3 weeks but I only found this out by checking my order status. When I complained that they hadn't contacted me about this they apologised for the lateness but said it was out of their control. I complained again about the lack of notification and they replied only about the lateness. Customer service at it worst. I'll never use them again - and as far as I can see… Read Full Review

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★★☆☆☆

“Company is a joke”

Written on: 05/06/2014

Absolutely rubbish company to deal with & wont be dealing with them again. Ordered gift & for it to be engraved. They even managed to screw this up with engraving wrong date & it looked like it had been done by a child. Asked for it to be collected, was told would be done between the hours of 7am & 7pm, what a waste of a day. Phoned them to ask for a returns label as didn't want to wait in for another no show collector to my home. Said returns label will take up to 14days to arrival, so mean… Read Full Review

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★☆☆☆☆

“Worst Customer Setvice - EVER !”

Written on: 09/05/2014

Basically I ordered a toy for my grandsons birthday, which I paid for when I ordered it on 6th April, the wrong item was delivered to a local pick up point two days later, so I refused it, they have done everything to not refund me the money they adddressed me by just me surname on an e mail and then they telephoned me (while I was at work) told me they have closed my account without giving me the refund, now it will take ten days after the seven it takes to re open the account !!! … Read Full Review

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★★★★★

“Never had a problem”

Written on: 08/05/2014 by 203Thomas (1 review written)

I have ordered many items from them, always come on time with no damage. When ever I have e-mailed them with a question they have replied with in the hour. Clear on-line statement where you are able to keep track of payments. Beside the minimum payment you can pay off what you like when you like. I've had a great service from isme and the couriers they have used (so far). Some people must just live in an area where the couriers don't care about there job I'm glad I'm not in one of them… Read Full Review

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★☆☆☆☆

“Don't send paper statements and then charge u late...”

Written on: 30/04/2014 by Kinsleyj1971 (1 review written)

Terrible experience. Paper statements selected... Never opted for online but no statements received and 40£ in charges and interest when the interest free period went over by 1 day even though I paid in full when I had a text from then that day! They promise to text u when your payment is due but they didn't ... Only when it was late and they had applied charges. Have sent complaint in 6 weeks ago. Niw gone to ombudsman! Worse company I have ever dealt with!… Read Full Review

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Tamboki's Comment

Written on: 28/07/2014

This is happening to me right now it must be stopped I ordered an item on have now pay in 12 months, I have done this with Woolworths who are the same company, shopper direct, as a rule a few weeks before they send me a letter in the post to tell me I can pay in full on a date or pay the interest, then I get a statement in the post when it's due and I always pay in full. Isme sent me a letter telling me that they will be sending me a paper statement with no mention o the payment being due soon, well the first statement I got it was shock horror that there was a late payment charge and £156 interest. I made a complaint It went to customer excellence team who wrote to me saying they was dealing with it then the next week a letter telling me I have to pay and that was final. No one will discuss it with me. They had taken an opportunity to de fraud me, now I have to go to FOS, their Directors and even the owners, if you are going to shop with this company think twice, most of the big names on the internet are owned by shopper direct.

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★☆☆☆☆

“BAD DELIVERY & CUSTOMER SERVICE ON LARGE ITEMS.”

Written on: 08/04/2014 by Kazbo.73 (1 review written)

I ordered a complete bedroom set (wardrobe, 2 sets of drawers and dressing table) on one order. Each item was delivered seperatly over 2 weeks which meant having 3 days off work to sign for the items. The wardrobe comes in 3 boxes, box 3 of 3 was missing - I contacted isme customer service straight away and they said someone would ring me back, no-one did. I then emailed them to report the missing item, I was told I would have to wait upto 10 days for this missing part. 8 days on and they still… Read Full Review

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★★★★★

“Great service!! Fast delivery!!”

Written on: 05/04/2014 by katie3659 (2 reviews written)

I ordered a pair of clarks boots on here , I saved almost £40 as they were more expensive on the clarks website!! Ordered them Friday , arrived the next morning.!!! Well impressed !! Spoke to staff on the telephone who were very helpful !! Definitely recommend them and I saved myself a lot of money !!!… Read Full Review

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★☆☆☆☆

“Rubbish custemer service, stay away from this company”

Written on: 26/03/2014 by jnPeterson455 (1 review written)

The worst shopping experience ever. Customer service not helpfull at all Would not recommend shopping with them. Shame on you guys… Read Full Review

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★☆☆☆☆

“complete rip off”

Written on: 20/03/2014 by cutty54321 (1 review written)

Ordered item and opened account to get 10% off, happy with item waited for statement, received statement with late payment charges? when queried operator said account was opened online so statements are online and I should have known that, didn't receive any emails telling me my statement was ready to view online ect, complete rip off my £44 item ended up costing me £66, will be reporting to ombudsmen. clowns… Read Full Review

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★☆☆☆☆

“Theft and opening accounts in absent people's names”

Written on: 20/02/2014 by Mustpublish (1 review written)

Goods turned up at my house - in my student daughter's name! Someone had used her name and ISME knew this but proceeded to send the order. The order was returned by me through NISA local their agent. It appears it was stolen in ISME's custody. They do not investigate but continue to harass my daughter for the money stolen in their company. Data Protection breaches,and evading the Lending Code and still licensed to lend! What a messed fair trading control regarding "fit and proper" Directors… Read Full Review

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★☆☆☆☆

“Late, Badly Packaged and Broken”

Written on: 17/02/2014 by hrb.duke (1 review written)

I will NEVER be ordering from ISME again. Ever. I ordered a decorative glass bowl (Item Number: 3VWKP12) on the 2nd February, after accidentally breaking a similar one at home. It eventually arrived on the 13th February. The box that it came in was obviously one that had previously contained something else and had been torn (not cut) down to size and roughly taped around the edges. There were no fragile warnings on the outside what-so-ever and the box looked as if it had been pretty poorly… Read Full Review

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★☆☆☆☆

“Ignored completely!!!”

Written on: 20/01/2014 by jjuicyllucy (3 reviews written)

I ordered a washing machine from Isme which had a bracket broken in transit so i called immediately to tell them and arrange collection, I was told that a courier service would contact me within the next couple of days. That never happened. After a couple of days had passed I then sent an email to asked if i should reorder or will I get a replacement...no answer! I then called again to ask about what had happened to the courier service but was on hold that long i gave up . And so on and so… Read Full Review

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★☆☆☆☆

“Got a statement from Isme for£1400 For what. Never...”

Written on: 18/01/2014 by Ismescam (1 review written)

Got a statement from Isme for£1400 For what. Never shopped from you. They charge for nothing.  To open a credit account with this company Enter Anyone's Addresss name Dob Place ur order and collect ur parcel from any collect plus parcel shops. Fraud done. No signatures id is asked … Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 28/12/2013 by Stevenamabile (1 review written)

Ordered an iphone 4/4s cover as Xmas gift. Received an iphone 5 cover. Called to resolve and had to reorder and return wrong goods. Never received the item for Xmas. Received second delivery, and again sent iphone 5 cover! Tried emailing and requesting a call back but never received a reply other than the automated one. Now out £38 plus postage with goods that are no use to me. Stay away from this company they are verging on criminal… Read Full Review

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★☆☆☆☆

“Item ordered from isme was damaged !”

Written on: 22/12/2013 by Tomasy11 (1 review written)

The fridge which we ordered was delivered as promised on time. But fridge was damaged in several places badly. Top corner was cracked and lucky it is possible to close. Big dentation on fridge and on freezer doors. And even inside where's glass shelf plastic part was broken and almost holding it. Looked like that fridge was dropped several times on delivery or before... Very disappointed with delivered order. Never would recommend isme to anyone… Read Full Review

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★☆☆☆☆

“0 Stars, Useless, Rubbish, Terrible”

Written on: 21/12/2013 by impossibletogetausernameonthissite (1 review written)

Completely useless, keeps promising delivery and keeps letting me down, over a month now, keep getting silly automated telephone calls saying it will be with you by a particular date and it doesn't arrive, first and last time I will use these. … Read Full Review

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