Isme Reviews - www.isme.com

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Terrible customer services dishonest company do not use!”

Written on: 12/11/2014 by Sully987 (2 reviews written)

I have repeatedly had incorrect charges added to my account,customer services depts never answer your query, just sent a stream of automated emails saying they will respond in 6 hours, then 5 days, but they never respond, just go round this loop time and time again. I have now advised isme that if they do not rectify the situation and credit my account with incorrect charges and interest taken I will send my complaint to the financial ombudsman . If you are experiencing the same issues I… Read Full Review

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★☆☆☆☆

“Terrible customer services dishonest company do not use!”

Written on: 12/11/2014 by Sully987 (2 reviews written)

I have repeatedly had incorrect charges added to my account,customer services depts never answer your query, just sent a stream of automated emails saying they will respond in 6 hours, then 5 days, but they never respond, just go round this loop time and time again. I have now advised isme that if they do not rectify the situation and credit my account with incorrect charges and interest taken I will send my complaint to the financial ombudsman . If you are experiencing the same issues I… Read Full Review

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★☆☆☆☆

“terrible!”

Written on: 14/10/2014 by leelu (1 review written)

I have ordered a bunkbed and after waiting 2 months (supposed to be delivered within 3 weeks!) they decided that they dont have the bunkbed anymore because of the supply problem. It got them 2 months to realise that!!! BUT most importantly they are still selling the bed on their website and it does not say out of stock or awaiting for stock!!! So how come they dont have the bed in stock to deliver to me??? Ridiculous , outrageous....so much inconvenience and frustrarting caused by this company… Read Full Review

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★☆☆☆☆

“Worst service ever from a 'clueless' company - STAY AWAY!”

Written on: 29/09/2014 by Parmita (1 review written)

Terrible experience: They are clearly a company people don't recommend, yet I went ahead and ordered a chaise lounge which I liked the style of. Big mistake! I was given a delivery date when it will arrive. On the date, I did not get a call in the expected time of arrival. On calling them, the customer service rep was totally clueless and extremely inefficient. He said the delivery company has no such item in their roster and had no clue if and when the item will be delivered!!! They have… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/09/2014 by rachelerika (1 review written)

I ordered a pushchair from ISME for my son. It was well looked after but broke whilst he was only 5 months old. I complained to ISME and was passed on to an email to contact. I complained to the email and they insisted I needed to contact their supplier, I contacted their supplier who informed me It was nothing to do with them, but the company I ordered the product from, ISME. I got back in touch via email and explained. ISME asked if I would them to order a replacement for me (I assumed they… Read Full Review

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★☆☆☆☆

“ripped me off good n proper”

Written on: 28/08/2014 by julietulie (1 review written)

I purchased a settee on buy now pay 12 months which i thought was good at the time.This was ordered at the beginning of August 2013, however there was a problem with stock and delivery so it wasn't actually delivered until 27th September. What did i receive at the beginning of August a statement saying the full amount was due and if the balance wasn't paid in full i would incur all the interest for the year that worked out at nearly £400.00 I thought hang on a minute the balance isn't due yet… Read Full Review

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★☆☆☆☆

“extortionate”

Written on: 28/08/2014 by 293Hamilton (1 review written)

pay over the minimum amount and owe more than when I started paying. They also try to throw in 2 payments a month and if you miss one they nail you with more interest.How they get away with it I don't know. Do not buy anything from Isme… Read Full Review

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★☆☆☆☆

“I wish I could give 0 stars.”

Written on: 24/08/2014 by kimphundred (1 review written)

Worst customer service possible. Robot generic answers via e-mail and phone... Prices are extortionate. Hidden fees always apply so expect the unexpected with any shop direct company. Products are usually of a poor quality (clothes and gym equipment that I have purchased have had a problem with them 50% of the time). Would never use again. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 24/07/2014 by sallyhudson (1 review written)

I didnt recieve my last statement, so missed the final payment date for a laptop brought on buy now pay later, they wack on £160 pounds interest, refuse to help can not speak to anyone that will help, will have to write a letter!! Which means I will carry on incurring interest.......... The are disguised as a warm and fuzzy family company AVIOD… Read Full Review

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Tamboki's Response to sallyhudson's Review

Written on: 28/07/2014

This happening to me, I ordered an item on have now pay in 12 months, I have done this with Woolworths who are the same company, shopper direct, as a rule a few weeks before they send me a letter in the post to tell me I can pay in full on a date or pay the interest, then I get a statement in the post when it's due and I always pay in full. Isme sent me a letter telling me that they will be sending me a paper statement with no mention o the payment being due soon, well the first statement I got it was shock horror that there was a late payment charge and £156 interest. I made a complaint It went to customer excellence team who wrote to me saying they was dealing with it then the next week a letter telling me I have to pay and that was final. No one will discuss it with me. They had taken an opportunity to trick me, now I have to go to FOS, their Directors and even the owners, if you are going to shop with this company think twice, most of the big names on the internet are owned by shopper direct.

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★☆☆☆☆

“Rubbish don't bother with this Company”

Written on: 24/07/2014 by epperstone (2 reviews written)

Bought some blinds and they doubled the order. I paid for the original set and told them to collect the other set. It took them four months by which time they were continually phoning me and sending arrears letters. After 1hr on the phone everything was sorted out and I told them to close the account. Guess what? Last week the arrears department phoned me whilst I was in the middle of organising my mothers funeral when I told them I was not available due to personal circumstances they told… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 22/07/2014 by Dayleeen (1 review written)

Absolutely shocking customer service ordered a sofa promised delivery on a certain date took time off work for it to come and it never showed up endless phone calls to the company which I had to pay for plus taken time off work unpaid to be in for the delivery ... They then promised me another date same again took time off work called that morning to confirm it was coming that day they guaranteed it would be with me ... Guess what it never showed up so once again I called them up complained… Read Full Review

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★★★★☆

“adidas gazelle order”

Written on: 21/06/2014 by Thorntonmf71 (1 review written)

ordered a 2 pairs of adidas gazelles for a sale price... order went thru no probs paying via paypal. got told a few days later that 1 pr had been cancelled as low on stock... came a week later... no probs… Read Full Review

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★☆☆☆☆

“Late delivery and dreadful communication”

Written on: 09/06/2014

Having promised next day click and collect, the email confirmation gave a date 10 days away. Later on, the date was put back by 3 weeks but I only found this out by checking my order status. When I complained that they hadn't contacted me about this they apologised for the lateness but said it was out of their control. I complained again about the lack of notification and they replied only about the lateness. Customer service at it worst. I'll never use them again - and as far as I can see… Read Full Review

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★★☆☆☆

“Company is a joke”

Written on: 05/06/2014

Absolutely rubbish company to deal with & wont be dealing with them again. Ordered gift & for it to be engraved. They even managed to screw this up with engraving wrong date & it looked like it had been done by a child. Asked for it to be collected, was told would be done between the hours of 7am & 7pm, what a waste of a day. Phoned them to ask for a returns label as didn't want to wait in for another no show collector to my home. Said returns label will take up to 14days to arrival, so mean… Read Full Review

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★☆☆☆☆

“Worst Customer Setvice - EVER !”

Written on: 09/05/2014

Basically I ordered a toy for my grandsons birthday, which I paid for when I ordered it on 6th April, the wrong item was delivered to a local pick up point two days later, so I refused it, they have done everything to not refund me the money they adddressed me by just me surname on an e mail and then they telephoned me (while I was at work) told me they have closed my account without giving me the refund, now it will take ten days after the seven it takes to re open the account !!! … Read Full Review

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★★★★★

“Never had a problem”

Written on: 08/05/2014 by 203Thomas (1 review written)

I have ordered many items from them, always come on time with no damage. When ever I have e-mailed them with a question they have replied with in the hour. Clear on-line statement where you are able to keep track of payments. Beside the minimum payment you can pay off what you like when you like. I've had a great service from isme and the couriers they have used (so far). Some people must just live in an area where the couriers don't care about there job I'm glad I'm not in one of them… Read Full Review

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★☆☆☆☆

“Don't send paper statements and then charge u late...”

Written on: 30/04/2014 by Kinsleyj1971 (1 review written)

Terrible experience. Paper statements selected... Never opted for online but no statements received and 40£ in charges and interest when the interest free period went over by 1 day even though I paid in full when I had a text from then that day! They promise to text u when your payment is due but they didn't ... Only when it was late and they had applied charges. Have sent complaint in 6 weeks ago. Niw gone to ombudsman! Worse company I have ever dealt with!… Read Full Review

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Tamboki's Comment

Written on: 28/07/2014

This is happening to me right now it must be stopped I ordered an item on have now pay in 12 months, I have done this with Woolworths who are the same company, shopper direct, as a rule a few weeks before they send me a letter in the post to tell me I can pay in full on a date or pay the interest, then I get a statement in the post when it's due and I always pay in full. Isme sent me a letter telling me that they will be sending me a paper statement with no mention o the payment being due soon, well the first statement I got it was shock horror that there was a late payment charge and £156 interest. I made a complaint It went to customer excellence team who wrote to me saying they was dealing with it then the next week a letter telling me I have to pay and that was final. No one will discuss it with me. They had taken an opportunity to de fraud me, now I have to go to FOS, their Directors and even the owners, if you are going to shop with this company think twice, most of the big names on the internet are owned by shopper direct.

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★☆☆☆☆

“BAD DELIVERY & CUSTOMER SERVICE ON LARGE ITEMS.”

Written on: 08/04/2014 by Kazbo.73 (1 review written)

I ordered a complete bedroom set (wardrobe, 2 sets of drawers and dressing table) on one order. Each item was delivered seperatly over 2 weeks which meant having 3 days off work to sign for the items. The wardrobe comes in 3 boxes, box 3 of 3 was missing - I contacted isme customer service straight away and they said someone would ring me back, no-one did. I then emailed them to report the missing item, I was told I would have to wait upto 10 days for this missing part. 8 days on and they still… Read Full Review

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★★★★★

“Great service!! Fast delivery!!”

Written on: 05/04/2014 by katie3659 (2 reviews written)

I ordered a pair of clarks boots on here , I saved almost £40 as they were more expensive on the clarks website!! Ordered them Friday , arrived the next morning.!!! Well impressed !! Spoke to staff on the telephone who were very helpful !! Definitely recommend them and I saved myself a lot of money !!!… Read Full Review

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★☆☆☆☆

“Rubbish custemer service, stay away from this company”

Written on: 26/03/2014 by jnPeterson455 (1 review written)

The worst shopping experience ever. Customer service not helpfull at all Would not recommend shopping with them. Shame on you guys… Read Full Review

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