terrible!!

I have been with isme for afew years now and not had any problems, up until now!i had ordered a car seat for my 6 month old baby as she has grown out of the newborn one and needed this asap, I got it in the sale for £68 and had it delivered to my nearest click and collect store, when I received it the box was open and there was no packaging around the car seat it had a crack in the plastic base. I then phoned isme a numerous of time then finally got through and explained my situation, the lady I spoke to asked if I would like another one I said yes and she said she will get them to deliver it to my door for the inconvienance, the car seat was then back at £85 she said I would have to pay that until I receive my new car seat, whiuch was another week to wait, I noticed on my account they had charged me for delivery, I had to phoned up again for them to refund it me!i have just now received my new car seat for it to have NO PACKAGING around the car seat and to find oil all over it. I am fuming about this I phoned isme up and the lady is looking into it as to why im receiving items like this, to be fair she was a lovely lady but I will NOW be ordering from isme AGAIN..