Written on: 20/11/2013
I purchased a coat from HOF at a cost of £179.00 and did not like it and returned it, surprised I received an evoucher rather than a refund but HOF said I had not returned it with in 14 days - OK, not happy but I except this. A few months later I ordered 3 dresses to try on at home (a plus of internet shopping or so I thought) they were in excess of £350.00 and used the £179.00 evoucher. I decided to keep 2 of the dresses and returned the cheapest and received another e voucher despite paying significantly more than the initial evoucher. I telephoned and rather rudely advised that this is HOF policy to fleece customers and you do not have the right to order something and get a refund if you use a evoucher. A regular shopper at HOF will no longer be shopping at this store again!
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