RIP OFF MERCHANTS - Terrible does not describe the service

Click here if this is your business
★★★☆☆
3.4 / 5
61% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of House of Fraser www.houseoffraser.co.uk

★☆☆☆☆

“RIP OFF MERCHANTS - Terrible does not describe the service”

Written on: 20/11/2013

I purchased a coat from HOF at a cost of £179.00 and did not like it and returned it, surprised I received an evoucher rather than a refund but HOF said I had not returned it with in 14 days - OK, not happy but I except this. A few months later I ordered 3 dresses to try on at home (a plus of internet shopping or so I thought) they were in excess of £350.00 and used the £179.00 evoucher. I decided to keep 2 of the dresses and returned the cheapest and received another e voucher despite paying significantly more than the initial evoucher. I telephoned and rather rudely advised that this is HOF policy to fleece customers and you do not have the right to order something and get a refund if you use a evoucher. A regular shopper at HOF will no longer be shopping at this store again!

  • £350

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review