One Dissatisfied Customer!

Click here if this is your business
★★★☆☆
3.4 / 5
61% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

mrsohara's review of House of Fraser www.houseoffraser.co.uk

★☆☆☆☆

“One Dissatisfied Customer!”

Written on: 07/01/2013 by mrsohara (1 review written)

While checking my Christmas receipts today I noticed the invitation by House of Frazer to assess my visit. Since I have told all my friends about what happened I think you should have the opportunity to respond.

On 29/11/12 I went to Thomas Pink to buy a shirt ande tie for my husband. I settled on particular shirt and asked the salesperson for advice on selecting a coordinating tie. I was rather taken aback when he said that he couldn't help as it was a matter of personal choice. Surely that is his role (in fact the receipt did state he was Stephen Sales Adviser). I could have understood this if I had gone to Marks and Spencer's where customers do not expect help.

To compound matters when I mentioned that a Thomas Pink tie which I had purchased last year had become puckered and didn't sit properly I was informed that I was not buying a mass-produced tie from Taiwan but a hand made article!!

I was neither demanding nor impolite but I consider the salesperson's behaviour to be unhelpful and rude.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review