Written on: 21/10/2012 by auldlangsyne (2 reviews written)
I have a set of Linea Soho chinawear bought online this year from HOF. Very happy with it and, bought in the sale, great value from money. During the current sale I decided to extend it and called at my local Edinburgh Frasers and picked out what I needed. It was quite heavy so, as the store has no parking, no loading bay and is a distance from a bus stop (courtesy of tram works, I asked for delivery. They refused. They don't delivery crockery and if they did they would charge. I pointed out that compared to their main competitor, John Lewis, this was archaic. I received a blank look.
I left and ordered online from HOF and had the goods delivered intact in two days with free delivery. Are they trying to put their stores out of business?
I did a postive review on their website but because I mentioned John Lewis they rejected it. Sad that they choose to ignore constructive criticism.
Another problem is they do not provide a receipt of any sort nor can I print one from the website. I have to e-mail and ask.
Let me say the product is great and the speed of delivery superb but why can't I order instore for delivery and why do I have to beg for a receipt for goods I have bought and paid for?
As rated by our community of reviewers
" Poor online service " Read More
" Excellent service, good quality " Read More
" Horrendous Customer Service " Read More
" Cheaper than the rest " Read More
" Absolutely awful company " Read More