Home Shopping Selections Reviews - www.hss.uk.net

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★☆☆☆☆
1.2 / 5
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Latest Reviews

★☆☆☆☆

“Beware Credit after order”

Written on: 13/01/2016 by LaurelAbernathy (1 review written)

Same service as everyone else ordered a tablet which apparently was in stock when ordered but did not arrive. Better than other customers received a refund after one phone call and one email. Unfortunately now my husbands credit card has been hit for several fraudulent transactions. The bank has cancelled the card and is reporting it to the police… Read Full Review

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★☆☆☆☆

“Cheap and tacky don't bother”

Written on: 06/12/2015 by 3531 (1 review written)

Items arrived on time watch strap to small for my wrist .wallet flimsy ,won't last long torch ok but no carrying pouch as in photo. Still waiting for bath mat but won't hold my breadth… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 17/11/2015

paid for goods four emails to say goods have been dispatched 10 weeks on still no goods these people are not to be trusted and should be taken to account trading standards need to know stay well away from these people… Read Full Review

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★☆☆☆☆

“Do not buy from”

Written on: 11/11/2015 by Hernandezbs186 (1 review written)

This is truly the worst site I've had the displeasure of using. As all the other reviews say, I should have read the reviews first. Goods arrived, wrong size, I return and pay postage they then say they don't have them so back to me. Post office say they were received they say there not. Horrendous customer service staff, I suggest someone listen to the calls, cannot be bothered attitude and just not interested. In fact they can't even be bothered pretending to care, I'm giving up but be… Read Full Review

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★☆☆☆☆

“Absolute Rubbish Firm”

Written on: 08/11/2015 by AngelGutierrez73 (1 review written)

Wished I had read the reviews before I ordered. After 5 weeks I am still awaiting delivery, despite 14 phone calls, all telling me the item is in stock and will be delivered within a couple of days. Numerous e-mails have not been replied to, supervisors apparently are always in a meeting when I ring up, promises of ringing me back with an answer regarding delivery, have never been kept.Please read the company's customer pledge on their web site then reverse everything around they say as they do… Read Full Review

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★☆☆☆☆

“alpine army watch”

Written on: 01/11/2015 by Jared296 (1 review written)

i ordered via the site 2 Alpine army watches no comfirmation was sent to me and also no response i have now tried ringing all the numbers on the website but none of them work, so i dont know what to do… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 29/10/2015 by treecott (1 review written)

I paid for a voucher from a well known disount site, but had to pay for the postage and packing direct to Home Shopping Selections. Despite my receiving an order receipt, the goods never arrived, when I contact them I was told they were out of stock (despite them showing "in stock" on their website). Another week went by, no sign of goods. I contacted them again, still out of stock, coming in in a few days- same story twice. I eventually cancelled the order with the voucher company, and… Read Full Review

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★☆☆☆☆

“I should have looked here first.”

Written on: 24/10/2015

There was a leaflet, attached to my TV Guide,from Home Shopping Selections at the beginning of October.The "Snuggs Winter Boots" looked just what I wanted and so I ordered a pair online. The order form required my debit card details to pay for the boots and p&p. totaling £18.94. Payment was taken from my bank on 7 October. After about 2 weeks I had heard nothing at all from H.S.S. and so I made the expensive phone call to enquire about my order. I was told that they had not received any order… Read Full Review

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★☆☆☆☆

“absolutely disgusting customer service , not answering...”

Written on: 24/08/2015 by Kenny419 (1 review written)

goods ordered , money taken from account, received an email dated 5th aug stating goods would be delivered within 5 days well I am still waiting despite 8 email messages and 2 phone calls perhaps trading standards may be interested… Read Full Review

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★☆☆☆☆

“Disgraceful Service - buyer beware!”

Written on: 12/08/2015

If it were possible to give a minus star rating I would - only posted one star because it's mandatory! Ordered some personal care items for my elderly mother at the beginning of July. When package eventually arrived two items missing, although packing note suggested that delivery was complete (the packaging was not large enough to contain all items and clearly stated 1 of 1!) Of course the full amount had already been charged to my credit card, together with the extortionate p&p fee of… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICES”

Written on: 22/07/2015 by liMacGregor500 (1 review written)

Absolutely disgusted with this company. Have sent email, telephoned several times without a response. Call the order line who cannot help with orders already processed and inform that the reason you cannot get through to the customer services is because 'they are on training'! What, every time you call?! The company soon took the money out of the account, but no sign of the goods. Trading Standards will be my next port of call… Read Full Review

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★☆☆☆☆

“AWFUL COMPANY”

Written on: 18/07/2015 by Haynestv32 (1 review written)

Ordered 2 outdoor chairs, still waiting for delivery. Impossible to get through on their customer servivce phone line. Rang the order line got through then they promptly transferred me to customer service - never answered. Emailed - nothing. I am going to report them to trading standards & Groupon - who I made my purchases through. Unbelievable in this day & age businesses like this are allowed to trade… Read Full Review

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★★★★☆

“Eckman hedge trimmer”

Written on: 17/07/2015 by zpRobles48 (1 review written)

Well to say i was worried after reading the reviews is an understatement ! h.s.s quoted 10 day delivery but to be honest i Was not expecting anything to arrive ...... but wait , 3 days later a knock on the door and a parcel from Eckman ! everything seems to be in order after opening and will try it out next week… Read Full Review

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★★★★☆

“Eckman hedge trimmer”

Written on: 17/07/2015 by zpRobles48 (1 review written)

Well to say i was worried after reading the reviews is an understatement ! h.s.s quoted 10 day delivery but to be honest i Was not expecting anything to arrive ...... but wait , 3 days later a knock on the door and a parcel from Eckman ! everything seems to be in order after opening and will try it out next week… Read Full Review

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★☆☆☆☆

“Still awaiting final part of refund ”

Written on: 14/07/2015 by DenzelBates127 (1 review written)

I received an e-mail advert from Home Shopping Selections for Comfort Bras on 4th March 2015, and ordered 2 packs on 5th March 2015. Three times I received the wrong colours and three times I returned these bras. Twice I was refunded my postage. When I returned the third lot, I asked for a refund, which I eventually received, but I am still waiting now for the last refund of postage. As you can imagine I am not in the least happy about this, all the time I have wasted taking the packages to the… Read Full Review

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★☆☆☆☆

“still awaiting my order cheque sent on 21st june.”

Written on: 10/07/2015 by hlorna (1 review written)

dreadful. no delivery. both items already paid for but not delivered… Read Full Review

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Greagsby's Response to hlorna's Review

Written on: 15/07/2015

I too am in a similar position. If you phone the order number they tell you to contact customer services on another number which no one answers band costs 10p a minute. Is this company legitimate?

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★☆☆☆☆

“No reply, not interested”

Written on: 30/06/2015 by 23Gregory (1 review written)

i recently received the catalog from Home Shopping solutions and saw things that I was going to place an order with coming to £117 but o the first item I clicked o order showed £17.99 to purchase it when I entered it on the order form on the online the amount for the item was showing £29.99. I sent a e mail to them ask if the discount for all items would be deducted at the end of the order. That was 3 weeks ago, and guess what I never got a reply Shows that they are just not interested… Read Full Review

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★☆☆☆☆

“Very poor is an understatement”

Written on: 12/06/2015 by Slatterydg373 (1 review written)

If the overall rating wasn't mandatory I wouldn't even give it one star! They do not have the courtesy to advise when they have no stock of an item that they have acknowledged an order for. As a customer I have had to chase numerous times for updates and I am constantly disappointed. My order was acknowledged on 27th March and I am still waiting. This is due to no stock or awaiting stock!!! I would never recommend this company… Read Full Review

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★☆☆☆☆

“TOTALLY USELESS COMPANY.!!”

Written on: 21/05/2015 by Blake198 (1 review written)

TITLE SAYS IT ALL...TOTALLY USELESS COMPANY.!! They shoiuld be reported to Trading Standards...and Watchdog.!!!… Read Full Review

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★☆☆☆☆

“Fraudulent Company”

Written on: 12/05/2015 by RussDav (1 review written)

I ordered an electric shaver from a catalogue by telephone with my credit card in mid-December 2014. By end January 2015 I hadn't received it although they had taken my payment a few days after my order. I rang the Order line - they transferred me to Customer Services. I waited in a queue for ages and finally gave up. I tried twice more and the second time I was just about to give up again when I got through. The assistant said that they had a record of my order leaving their depot but not… Read Full Review

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