I should have looked here first.

There was a leaflet, attached to my TV Guide,from Home Shopping Selections at the beginning of October.The "Snuggs Winter Boots" looked just what I wanted and so I ordered a pair online. The order form required my debit card details to pay for the boots and p&p. totaling £18.94. Payment was taken from my bank on 7 October. After about 2 weeks I had heard nothing at all from H.S.S. and so I made the expensive phone call to enquire about my order. I was told that they had not received any order from me. I pointed out that they could only have taken payment using the bank details on my order form. I was told to send them a copy of my bank statement showing the payment, which I did. After a few more days,there was a message on my answerphone asking me to phone HSS. I made another expensive phone call, hoping to get a conclusion, but was told that they had no record of any order, they had not received any e-mails and had no knowlege of any earlier phone call made to me. It is now 24 October and still nothing from HSS. In the meantime I have bought my boots, locally, over the counter. A relative suggested that I write to their local Trading Standards Office, which I have done and that I "Google" the name of the company. I had, until now, believed that this was simply an admin. error on their part that would be quickly rectified with an apology and the dispatch of my purchase. Reading what other customers have experienced, I now see that this is something very different from a clerical error and that at 87 years old I still have not yet met every kind of rogue.