Worst customer service ever

Heal's www.heals.com
★★☆☆☆
2.2
From 66 reviews
35.0% of users recommend this

  • Customer Service

  • Quality of website

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Millsyf459's review of Heal's www.heals.com

“Worst customer service ever ”

★☆☆☆☆

written by Millsyf459 on 28/09/2015

Purchased an item from the website which i needed to return. Had to contact Heals 5 times before I got sent the paperwork needed to make a return. (why they don't include it in the delivery like every other retailer out there?) Returned the item 3 weeks ago now, still have not received my £1,000 refund. Have called them a further 5 times to chase the refund, and every time i'm promised someone will call be back, which they haven't. My partner is having to go into store today (because we have nothing better to do), to try and get a straight answer. Absolutely appalling service. I wont be shopping there again.

  • £1,000

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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