very poor service

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paulcricketfan's review of Harrods www.harrods.com

★☆☆☆☆

“very poor service”

Written on: 02/06/2014 by paulcricketfan (2 reviews written)

I ordered two lots of items from Harrods online over a weekend. Payment process failed 3 times over the two transactions. When I re-input I failed to notice that my request for next day delivery had reverted to standard 3 to 5 days. I queried this first thing Monday morning as no phone service is available over a weekend but was told that it was far to difficult to change and so they couldn't do anything to help me. Very poor.

  • £300

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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