Dream Icons Reviews - www.dreamicons.com

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★★★★★
5 / 5
100% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

''Dream Icons sell designer home accessories from Italian design classics through to contemporary Scandinavian designs from companies such as Alessi, Louis Poulsen, Iittala, Menu A/S, Eva Solo and many more. We can provide friendly advice and deliver direct to your door with Free UK Delivery, and we also provide a gift-wrap service if needed.''
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★★★★★

“terrific seller with terrific service”

Written on: 04/03/2013

the seller did everythong efficiently and in a timely manner - and the follow up was immeidate and courteous - would recommend… Read Full Review

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★★★★★

“Parcel arrived in record time ”

Written on: 27/02/2013 by CaroleFirth (1 review written)

The service was excellent,my Alessi pitcher arrive in under a week from when I placed the order.The parcel travel half way round the world,from UK. to Australia I am very impressed with the service. Carole … Read Full Review

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★★★★★

“Great Customer Service”

Written on: 26/02/2013

My experience with Dream Icons exceeded all expecations. To start, their website and products are very good. Upon placing my order, I came to realize the customer service is terrific. I was VERY impressed with their speed of shipment/delivery, packaging, excellent communication ([name removed]is the best!), and follow up to ensure the package arrived safetly. I will certainly be a repeat customer!… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 22/02/2013 by VeronicaL. (1 review written)

I am amazed at the individual customer service I received. They offer stylish and high quality items. I love the contemporary look their items offer. They took great care in packing my items which I really appreciate. Thank you Dream Icons for going the extra 2 miles for making sure I was a satisfied customer… Read Full Review

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★★★★★

“Going the Extra Mile”

Written on: 18/02/2013

Dream Icons offer a very wide range of high quality, inovative, functional and elegant articles. When I had a problem with one item the individual service I recieved was exceptional and the problem was resolved more satisfactorily than I had expected… Read Full Review

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★★★★★

“A Dream Supplier”

Written on: 17/02/2013

Great choice of stylish items - I chose the Iittala Aarne champagne glasses which I know will be well received. Very well wrapped and super fast delivery. I will pass on details of your website to my friends. Thankyou. Barbara S… Read Full Review

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★★★★★

“Fantastic service”

Written on: 16/02/2013

I am very happy with the item and delivery service and customer care. One thing that i was disappointed is that i paid with the euro currency and from my card they charged me more!… Read Full Review

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Dreamicons's Comment

Written on: 16/02/2013

Hi - Thanks for your feedback. Really sorry to hear about the overcharge on the euro currency and I suspect it was your credit card company adding an extra charge? No matter though, please contact us directly and we will refund the extra amount back to you. :)

Sarah
Dream Icons

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★★★★★

“spore doorbell”

Written on: 15/02/2013

This website has the full range of spore doorbells which are fabulous. They make a real feature of your house. The doorbell was delivered really quickly and was carefully wrapped with bubbles to make sure it didn't get damaged. I would definitely be ordering from you again. Thanks… Read Full Review

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★★★★★

“Absolutely Fantastic ”

Written on: 14/02/2013 by AshaGulati (1 review written)

Thank you so very much Dream Icons. Purchased a door bell which I was unable to fit due to electrical preparation on my side. What a shame as it was a beautiful and rare product, 'the spore' blue light door bell!! Even though I was way over the return policy by 2-3 months, I expressed my situation and was met by the kindest understanding. Dream Icons told me not to worry and that I could get my full refund subject to it being unused and in original packaging (which it was and should… Read Full Review

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★★★★★

“Fantastic!”

Written on: 13/02/2013

Ordering from Dream Icons was indeed a dream ... the website works well, reasonable prices with NO delivery charge (a bonus!), excellent communication and updates throughout the ordering and delivery process. Item was delivered promptly by UPS courier and was well packaged. Cannot fault Dream Icons and would definitely order from them again… Read Full Review

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★★★★★

“A good experience”

Written on: 13/02/2013 by Nynke (1 review written)

This was the first time I've ordered from Dream Icons. What attracted me was that I could order the item I wanted on a UK web site and with free delivery. The doorbell looks good in the box and will hopefully do the job once installed, which is some way off at the moment. The availability of an affordable, wired 'ding dong' would have been good so I could have ordered both at the same time. The tone of Dream Icons' correspondence was nice and enthusiastic and makes me feel there will be help at… Read Full Review

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★★★★★

“Excellent product, Excellent Customer Service”

Written on: 12/02/2013

I brought a Spore doorbell which was a great product, great design however for some reason it wasnt compatible with my doorbell system. I believe this was my doorbell system, not the Spore bell push. I did therefore have to return the item, which was really easy and I was refunded immediately once they had received the item back. I emailled the customer services and they confirmed receipt and that they had refunded me. I would use them again without a doubt. Thank you for your excellent… Read Full Review

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★★★★★

“By far the best experience ever for shopping online!”

Written on: 08/02/2013 by Amarques (1 review written)

I wanted to surprise my mom with a great gift for her 60th birthday. When looking for this gift I came across the Aalto vase at the Dream Icons online shop. As it was a fragile glass item I was a bit preoccupied it could get damaged during shipment. I got in touch with Dream Icons staff and they reassured me that they were renowned for their packing and they ship glass all over the world. As assured, the products arrived in perfect conditions and they were exactly what I expected. Not only the… Read Full Review

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★★★★★

“They go the exta mile”

Written on: 22/01/2013 by BrianLinda (1 review written)

My wife liked an expensive Alessi item and the Dream Icons site offerred the item at a competative price--I was comforted to find that they operated out of Sussex and not overseas! The item was ordered easily on the web and arrived well packed in very short time.The communication following purchase was excellent with an invitation to 'call' if all was not well. The item arrived but was without a 'leaflet'from Alessi concerning care. I telephoned but was unlucky to reach an answerphone. I left a… Read Full Review

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★★★★★

“Great Customer Service!”

Written on: 16/01/2013 by AnnaMayes1 (1 review written)

Really good website with a fabulous range of goods, just wish I had the space and money to buy them all! Product purchased arrived quickly and well packaged. Subsequent issues with the product have been resolved in a friendly manner - far exceeding my expectations and therefore making me very much likely to return to Dream Icons for further purchases!… Read Full Review

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★★★★★

“The extra mile for customer service”

Written on: 06/01/2013 by AngelaPreece (1 review written)

I have used Dream Icons a few times now, for presents, mainly, and I have found their website easy to use, they stock some fabulous products, their pricing is very competitive and to top it all, customer service is absolutely excellent. The last instance of this was when something I'd ordered was no longer available, but tracked down by the Dream Icons team and made available to me - superb service… Read Full Review

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★★★★★

“Wonderful Service, great care and attention to detail.”

Written on: 21/12/2012

Wonderful service, I hadn't wanted to order my item online but was unable to source locally. My item arrived in 48 hours wonderfully packaged with great care and attention and so much bubble wrap that I've decided to leave it in it until Christmas morning. There was even a little message on the package for the delivery man... Very pleased and would certainly recommend… Read Full Review

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★★★★★

“Perfect”

Written on: 13/12/2012

I had a very pleasant experience with Dream Icons. Every member of staff I spoke with was friendly and customer orientated. Their communication is first class, they respond quickly and kept me informed every step of the way. The item was reasonably priced and included free delivery and was very well packaged. Definitely recommended them to all… Read Full Review

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★★★★★

“Wonderful, Cool and Speedy”

Written on: 05/12/2012

I purchased an Alessi Screw.it bottle opener for a friends birthday and paid for the gift wrap service. He rang the next day (which was a surprise as I hadn't paid for next day delivery) to thank me for such a cool gift and he noted how well it was wrapped and packaged. So all in all a great service… Read Full Review

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★★★★★

“Gorgeous designer homeware from excellent family company ”

Written on: 04/12/2012

Stunning range of contemporary home accessories and designer gifts, plus extremely accommodating and attentive customer service. Item arrived on time and very well-packaged. I had one minor query regarding my order and Sarah from Dream Icons couldn't have been more helpful. Would highly recommend!… Read Full Review

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